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Q: What is the difference between Return Manifests and Reverse pick up from the system point of view?

Last Updated: Dec 19, 2014 04:11PM IST

Return Manifest:

 
The concept of Return manifest is to register any shipment that is couriered by vendor himself but is expected to return to warehouse due to unavailability of customer, location not found etc. For all other cases, a user can create various types of Putaways in Inbound.
Uniware will create a Return Manifest only for the packages which are shipped by vendor himself. A user won't be able to create a return manifest for packages whose shipment is provided by Channel as Uniware is not tracking those shipments.
 
Reverse Pick-Up:
 
A user creates a Reverse Pick-up for the items which are returned by a customer. The customer return is handled by Market-places or by vendor depending upon from where the order originated. 
Just create a "Put away Direct returns" to handle a case where the items are returned from the market place. Click here to know how to do it?

With this step, internally Uniware creates a  Reverse pick up with awaiting action "Wait for Return and cancel" for the order items whose order had came from market-places. If an order came from a custom channel, then all 4 options will be available while creating a reverse pick up. 

Thus, if you take Sale Order Export, all Return manifest codes are recorder and you won't face any problem in Sale Order reconciliation.

 

Get into the details of types of returns and how we deal with them

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