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Type of Returns

Last Updated: Jan 12, 2015 03:54PM IST
Returns can be broadly divided into two types:
1.      Return to Origin, RTO 
2.      Customer initiated Return, CIR 
 
 
Return to Origin (RTO)
 
In case a shipping package could not be delivered at your door step for a certain reason like, door found locked or location not found etc, the item must return to the warehouse.
At the warehouse, the process would involve creating a manifest for the return.

Learn more about RTO


Customer Initiated Returns (CIR)
 
In case a customer initiates a return after receiving the package, a reverse pickup has to be created in the system. The customer return is handled by Market-places or by the vendor(s) depending upon from where it originated.
Uniware allows reverse pick up to be created only for those shipments having status “DISPATCHED”.

‚ÄčLean more about CIR

 

‚ÄčFAQ: What are the returns related shipment statuses in Uniware?
 

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