Returns can be broadly divided into two types:
1. Return to Origin, RTO
2. Customer initiated Return, CIR
Return to Origin (RTO)
In case a shipping package could not be delivered at your door step for a certain reason like, door found locked or location not found etc, the item must return to the warehouse.
At the warehouse, the process would involve creating a manifest for the return.
Learn more about RTO
Customer Initiated Returns (CIR)
In case a customer initiates a return after receiving the package, a reverse pickup has to be created in the system. The customer return is handled by Market-places or by the vendor(s) depending upon from where it originated.
Uniware allows reverse pick up to be created only for those shipments having status “DISPATCHED”.
Lean more about CIR
FAQ: What are the returns related shipment statuses in Uniware?