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Q: What are the awaiting actions to be taken on a Return?

Last Updated: Jan 12, 2015 03:47PM IST
We must define the next action to be taken for a returned shipment whose return manifest has been closed. 
Please see the steps:


1. This shipping package (whose return manifest has been closed) must be accessed in the ‘Awaiting Actions’ page. (Path: select Returns in the main menu and ‘Awaiting Actions’ in the sub-menu).





2.
      Scan the shipping package number/ AWB number/ Sale Order code or even the Shipping provider to fetch this shipping package.





3.      Select the items from the shipping package content and then the action to be taken.





Significance of each action is as explained below:





4. After selecting the intended action, hit the button 

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