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Q: Can we update username/password in an existing channel’s settings?
A: Yes, any login account with “Admin Rights” can easily reconfigure an existing channel’s username/password. Follow these simple steps: 1.... -
What is an Order, Order item and Shipment? What are their statuses during the life cycle of an order?
Meaning of Order, Order Item and Shipment: ORDER: An order is a purchase request raised by a user. It contains... -
Referral Program
Unicommerce Referral program is an excellent opportunity for our existing customers to earn by referring and introducing Unicommerce services to... -
Q: Can we update the dimension of a packed shipment?
A package dimension can easily be updated for packed shipments. This can be done during the step of printing labels.... -
What is Price Sync? How it works for Flipkart?
You can now sync product prices, just the same way as you sync your product catalog, orders, and inventory. This... -
FBA (Fulfilment By Amazon) and related queries
Some FAQs related to FBA (Fulfilment By Amazon): Q: How are the orders fulfilled by FBA created at Uniware? A:... -
Q: How to reactivate my Unicommerce account after deactivation?
A: Before going ahead with the explanation of the steps, please note that the account deactivation can be due to... -
Flipkart Advantage and related queries
Some FAQs related to Flipkart Advantage: Q: Orders with which status are pulled from Flipkart Advantage into Uniware? A: Uniware... -
Q: What is Price Sync for Snapdeal?
You can now sync product prices, just the same way as you sync your product catalog, orders, and inventory. This... -
Q: How do we handle reverse pick ups for returns at marketplaces?
Automatic Reverse pickup for all Returns at marketplaces At every order status sync on channels, the system will automatically create... -
Q: What is automated order status sync?
A: Unicommerce system would automatically sync the order status even if the order processing is done at respective marketplace panel... -
Q: How to release inventory, hold items and then create shipments?
A: Our system allows you to release inventory for those order items which are not invoiced yet, that is, the... -
Q: How to get “QC Rejected” Report at Myntra?
A: Please login to your Unicommerce panel for Myntra as a seller. Check for the “Other Reports” in the menu.... -
Q: How to ignore a Product Listing?
A: To ignore a product Listing or Mapping, follow these steps: 1. On the path Products > Listings, click the... -
Q: How do we upgrade from existing Unicommerce plan?
To upgrade from your current billing plan, follow these steps: 1. Click on your username on the top right corner... -
Q: What is Serviceability? How do we upload it?
Serviceability determines where the courier service is available. Our system supports the following types of serviceability: These can be explained... -
Q: How do we disable inventory sync for many products together?
Uniware gives you the freedom of selecting the products whose inventory count must be synced on the channel. The other... -
Q: How do we find the items which were marked “Not Found” while receiving a picklist?
A: Note the Product SKUs of those items which were marked “Not Found” while receiving a picklist. 1. On the... -
Q: How to mark inventory good/bad when traceability in the system is set to ‘None’?
A: When the traceability is set to NONE, then you can mark inventory good/bad while uploading the inventory adjustment in... -
Q: How to add shipments in a batch?
A: You can add shipments in a batch in a few simple steps: 1. Select the shipments on the path... -
Q: How to discard a manifest?
A: Before you know how to discard a manifest, please note that: An empty manifest (a manifest which is created... -
How to Recharge Your Uniware Account? and Recharge Related FAQs
Recharging your Account: 1- You can top up your account with certain fixed denominations, depending on the package you are... -
Q: How to link SKUs in bulk?
A: Before bulk uploading the SKUs for linking, you can export the existing unlinked SKUS (However, this step is optional).... -
Q: What is a billing party? How do we set one?
A: We create a Billing party for the following reasons: Associate billing parties with a Sales channel, so that we... -
Q: How do we block inventory on a sales channel?
A: We can block inventory of a product for a specific channel, that is keep it blocked to be sold... -
Q: What are the awaiting actions to be taken on a Return?
We must define the next action to be taken for a returned shipment whose return manifest has been closed. Please... -
Q: How to re-enable sync for a ‘Disabled Sync’ product?
A: You can re-enable sync for any number of disabled sync items on the interface with just a single click :... -
Q: Is it possible to sync just one product inventory in Uniware?
A: YES! Uniware allows you to sync inventory of just one product, selected by you. Although the system runs periodic inventory... -
Q: What can I do if all the order items in a sale order are fulfillable at Uniware but the inventory is physically unavailable for some of the order items at my warehouse?
A: A typical Sale Order at Uniware looks like: Uniware gives you the freedom of holding and releasing the inventory... -
Q: How to update AWB number or Courier provider for a shipment in case of Self-Shipping?
A: Editing the AWB number or Courier provider is possible on the Shipment details page. 1. After searching for the... -
Q: What are the different ways of adding AWB numbers to a Shipping provider?
A: When you define a shipping provider in the system, you can set its AWB generation method as well. Steps:... -
Q: What is the difference between Item-level, SKU-level and none bar coding?
A: Bar coding is the assignment of a unique code to each item or product in the inventory. Item level... -
Q: How to add IMEI code in invoice?
A: Before getting to know how we do it, let us first understand when do we do it. At the... -
Q: What is Virtual Inventory?
A: Virtual inventory not only lists all of the products currently in possession of the company, but also those the... -
Q: How to download manifest in CSV?
A: To download Manifest in CSV, 1. Follow the path Fulfillment –> Manifests. 2. You can see all the existing... -
Q: How to decide the priority of a Shipping provider?
A: The priority of a shipping provider is not determined by the system, but it is manually fed into Uniware.... -
Q: How to enable/disable inventory sync on a channel?
A: 1. To activate Order/Inventory sync on your channel, check the channel details by following the simple path: Setings>Channels 2.... -
Q: How do we release inventory?
A: We can release inventory only for those orders which are not invoiced yet, that is, its shipment status is... -
Q: What are Shipping Package Statuses?
A: A shipment or shipping package is a virtual package of an order, which can contain some specified quantity of... -
Q: How to mark a shipment as “Delivered”?
A: We know that once the shipping package is “dispatched” from the system, the corresponding sale order status is set... -
Q: How do we create put away for received returns/ returns received at marketplace?
A: Before understanding how to create put away for received returns (formerly called direct returns), let’s understand that this put... -
How frequently is inventory updated on a channel?
The Inventory and stock out updates form a very important aspect of keeping the centralized inventory in line with the... -
Q: What do you mean by fulfillable or unfulfillable order item?
A: Once an order is created, the system automatically checks and blocks inventory for the order items in all the... -
Q: What are different order statuses? What does each mean?
A: Let us try and understand the complete life cycle of an order: Once an order is “created” in the system,... -
Q: How to map products manually?
A: To map a product means that the product definition lying in the Uniware must be linked with the... -
Q: When do we release inventory?
A: The system auto-allocates inventory to the orders on FIFO (first in first out) basis. But if the stock count... -
Q: Can we change an Invoice Number on a generated Invoice Slip?
A: NO! Once an invoice is produced, its invoice code is system-generated. This is a one-time operation. But you can... -
Q: What is an Item Master? How do we add/update an item master?
A: An item master is the list of products or items existing within Uniware. It defines the product SKU code... -
Q: How do we enable/disable a product?
Note: If you are disabling any SKU then last available inventory of SKU will get synced on channels. Update inventory... -
Q: What is a customer? How do we add one?
A: A Customer is that consumer whom you bill on a regular basis. We can define a customer within... -
Q: Can I disable inventory sync for just one product when my channel syncs for the rest of the products inventory?
A: When you switch on the inventory sync on a channel, the latest inventory counts are updated in the... -
Q: What is a Custom channel and why do we need it?
A: A custom channel is a B2B channel configured in our system. This channel does not require order or inventory... -
Q: What if I sell through offline channels as well, how do I manage my inventory across all the sale channels?
A: Since Uniware offers Centralized Inventory management, it has a defined mechanism for auto inventory sync as well as manual... -
Q: How to identify reasons for why an order item went unfulfillable?
We know that an unfulfillable order item means that the system inventory for such an item is “zero”. We must... -
Issues frequently faced by Sellers
We have identified a few frequently faced issues by our Sellers. We are addressing them in this article. Q: What... -
Q: Does the system auto-update the status of orders dispatched/cancelled/returned directly from the channel’s panel?
A: Our system is now capable of syncing the CANCELLED/DISPATCHED/RETURN status of orders from the Channel’s panel, which means, no... -
Q: What is the differece between “Ignore” and “Disable” a product listing?
A: Please understand that both the actions are distinct and can be applied on the Product mapping or listing defined... -
Q: How to update the dimensions of a Shipping Package/ Shipment?
A: You can update a shipment’s dimension in some simple steps: 1. Select your shipment on the Shipments page... -
Q: Reprint Sale Invoices/ Return Invoices (or Credit Notes) in bulk
Reprinting invoice means the shipment is already in packed state and the same invoice detail will present in the... -
Q: Reprint Sale Invoices/Label/Return Invoices (or Credit Notes) for any order
Reprinting invoice means the shipment is already in packed state, and reprinting shipping label implies that the shipment is in... -
Q: What is the use of Picklist?
A: A picklist is created to optimize the picking process by grouping items to be processed together. It is required... -
Q: How to enable self shipping/ logistics for your shipments?
To enable self shipping or logistics by your company, you just have to add a shipping provider with the name... -
Q: How to cancel an order?
A: Steps to cancel an order: 1. Search and open the sale order whose items are to be cancelled. 2. Click... -
Q: How to create a put away for cancelled orders?
A: Before knowing how to create put away for cancelled order items, let’s understand that put away for cancelled items... -
Q: How to hold an order item?
Follow the steps: 1. Select an order to be put on hold. On the path Orders > Orders, click on... -
Q: How to change Customer address in Sale order?
A: Identify the Sale Order to edit the customer address. 1. You will reach the Sale Order / Shipments detail... -
Q: How to edit user billing address in an invoice?
A: For a shipment invoice generated, you need to understand that the customer billing address cannot be edited in the... -
Q: How to mark Not found items as Found in bulk?
A: The Product SKUs of those items which were marked “Not Found” while receiving a picklist/Warehouse audits (through search Product/Item) can be... -
What is TAT in order processing ?
Turn around time or TAT is the maximum time allowed between an order received and its dispatched. The vendor is... -
Q: How to add a custom channel?
A: Follow these steps to set a custom channel: 1. On the path Settings -> Channels, click “Add Channel” ... -
Q: How to configure an invoice template?
A: Invoice template can be set in a few simple steps: a. Follow the path Settings > Templates.... -
Q: What do you mean by sync enabled/ sync disabled products?
A: On the path Products > Listings, you can see the demarcation for sync enabled and sync disabled products.... -
Q: If a sale order invoice is already generated and then we realize that some of its items are out of stock, how can I manage the shipment processing? How do we split a package?
Search for your shipping package or shipment which has been invoiced, or already in Packed state. ... -
How can we Split or Merge shipments which contain many order items
Now Uniware provides a feature to split or break the order’s shipment into many ones as per your choice. This... -
Q: How do we edit/update an SKU details manually and check Activities?
A SKU is a unique code consisting of letters and numbers that identify characteristics about each product in warehouse to... -
Q: How do we add/create a product?
You can add new products in the system in the two ways: 1– Add one product at a time. 2-...
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