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FAQs
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Q: How to cancel an order?
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Q: How to create a put away for cancelled orders?
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How frequently is inventory updated on a channel?
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Q: What do you mean by fulfillable or unfulfillable order item?
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Q: What if I sell through offline channels as well, how do I manage my inventory across all the sale channels?
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Q: What are different order statuses? What does each mean?
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Q: How to hold an order item?
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Q: How to change Customer address in Sale order?
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Q: How to edit user billing address in an invoice?
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Q: How to reprint label/invoice?
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Q: What are Shipping Package Statuses?
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Q: What is the use of Picklist?
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Q: How to map products manually?
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Q: How do we add a product?
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Q: When do we release inventory?
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Q: How do we release inventory?
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Q: What is the difference between Item-level, SKU-level and none bar coding?
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Q: How to add IMEI code in invoice?
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Q: What is Virtual Inventory?
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Q: How to download manifest in CSV?
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Q: How to decide the priority of a Shipping provider?
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Q: How to enable/disable inventory sync on a channel?
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Q: How to mark a shipment as “Delivered”?
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Q: What are the different ways of adding AWB numbers to a Shipping provider?
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Q: How to update AWB number or Courier provider for a shipment in case of Self-Shipping?
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Q: Can we change an Invoice Number on a generated Invoice Slip?
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Q: What can I do if all the order items in a sale order are fulfillable at Uniware but the inventory is physically unavailable for some of the order items at my warehouse?
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Q: If a sale order invoice is already generated and then we realize that some of its items are out of stock, how can I manage the shipment processing? How do we split a package?
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Q: What is an Item Master? How do we add/update an item master?
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Q: How do we enable/disable a product?
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Q: Is it possible to sync just one product inventory in Uniware?
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Q: What do you mean by sync enabled/ sync disabled products?
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Q: How to re-enable sync for a ‘Disabled Sync’ product?
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Q: What is a customer? How do we add one?
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Q: How do we create put away for received returns/ returns received at marketplace?
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Q: How to link SKUs in bulk?
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Q: What is a billing party? How do we set one?
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Q: How do we block inventory on a sales channel?
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Q: What are the awaiting actions to be taken on a Return?
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Q: How to configure an invoice template?
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How to Recharge Your Uniware Account? and Recharge Related FAQs
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Q: Can I disable inventory sync for just one product when my channel syncs for the rest of the products inventory?
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Q: How to discard a manifest?
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Q: What is a Custom channel and why do we need it?
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Q: How to add a custom channel?
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Q: How to mark inventory good/bad when traceability in the system is set to ‘None’?
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Q: How do we edit an SKU manually?
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Q: How to add shipments in a batch?
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Q: How do we find the items which were marked “Not Found” while receiving a picklist?
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Q: How to update the dimensions of a Shipping Package/ Shipment?
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Q: How do we disable inventory sync for many products together?
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Q: What is Serviceability? How do we upload it?
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Q: How do we upgrade from existing Unicommerce plan?
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Q: Does the system auto-update the status of orders dispatched/cancelled/returned directly from the channel’s panel?
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Q: What is the differece between “Ignore” and “Disable” a product listing?
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Q: How to ignore a Product Listing?
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Q: How to get “QC Rejected” Report at Myntra?
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Q: How to enable self shipping/ logistics for your shipments?
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Q: How to release inventory, hold items and then create shipments?
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Q: What is automated order status sync?
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Q: How do we handle reverse pick ups for returns at marketplaces?
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Q: What is Price Sync for Snapdeal?
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Flipkart Advantage and related queries
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Q: How to reactivate my Unicommerce account after deactivation?
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FBA (Fulfilment By Amazon) and related queries
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What is Price Sync? How it works for Flipkart?
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Referral Program
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Q: Can we update the dimension of a packed shipment?
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Q: How to identify reasons for why an order item went unfulfillable?
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Issues frequently faced by Sellers
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Q: Can we update username/password in an existing channel’s settings?
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What is an Order, Order item and Shipment? What are their statuses during the life cycle of an order?
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Q: How to mark Not found items as Found in bulk?
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