Q: Can we update username/password in an existing channel’s settings?
Yes, any login account with “Admin Rights” can easily reconfigure an existing channel’s username/password. Follow these simple steps: 1. Select...
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FAQs
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What is an Order, Order item and Shipment? What are their statuses during the life cycle of an order?
Meaning of Order, Order Item and Shipment: ORDER: An order is a purchase request raised by a user. It contains... -
Q: Can we update the dimension of a packed shipment?
A package dimension can easily be updated for packed shipments. This can be done during the step of printing labels.... -
FBA (Fulfilment By Amazon) and related queries
Some FAQs related to FBA (Fulfilment By Amazon): Q: How are the orders fulfilled by FBA created at Uniware? A:... -
Flipkart Advantage and related queries
Some FAQs related to Flipkart Advantage: What is Flipkart Advantage? Flipkart now offers stocking and shipping service to the merchants... -
Q: How do we handle reverse pick ups for returns at marketplaces?
Automatic Reverse pickup for all Returns at marketplaces At every order status sync on channels, the system will automatically create... -
Q: What is automated order status sync?
A: Unicommerce system would automatically sync the order status even if the order processing is done at respective marketplace panel... -
Q: How to release inventory, hold items and then create shipments?
A: Our system allows you to release inventory for those order items which are not invoiced yet, that is, the... -
Q: How to get “QC Rejected” Report at Myntra?
A: Please login to your Unicommerce panel for Myntra as a seller. on myntra.unicommerce.com 1- Check for the “Other Reports”... -
Q: How to ignore a Product Listing?
A: To ignore a product Listing or Mapping, follow these steps: 1. On the path Products > Listings, click the... -
Q: How do we upgrade from existing Unicommerce plan?
To upgrade from your current billing plan, follow these steps: 1. Click on your username on the top right corner... -
Q: What is Serviceability? How do we upload it?
Serviceability determines where the courier service is available. Our system supports the following types of serviceability: These can be... -
Q: How do we disable inventory sync for many products together?
Uniware gives you the freedom of selecting the products whose inventory count must be synced on the channel. The other... -
Q: How do we find the items which were marked “Not Found” while receiving a picklist?
A: Note the Product SKUs of those items which were marked “Not Found” while receiving a picklist. 1. On... -
Q: How to mark inventory good/bad when traceability in the system is set to ‘None’?
A: When the traceability is set to NONE, then you can mark inventory good/bad while uploading the inventory adjustment in... -
Q: How to discard a manifest?
A: Before you know how to discard a manifest, Please note : Blank manifest is only closed by the same... -
Q: How do we block inventory on a sales channel?
A: We can block inventory of a product for a specific channel, that keeps it blocked to be sold on... -
Q: What are the awaiting actions to be taken on a Return?
We must define the next action to be taken for a returned shipment whose return manifest has been closed. Please... -
Q: How to re-enable sync for a ‘Disabled Sync’ product?
A: You can re-enable sync for any number of disabled sync items on the interface with just a single click... -
Q: Is it possible to sync just one product inventory in Uniware?
A: YES! Uniware allows you to sync inventory of just one product, selected by you. Although the system runs periodic... -
Q: What can I do if all the order items in a sale order are fulfillable at Uniware but the inventory is physically unavailable for some of the order items at my warehouse?
A: Uniware gives you the freedom of holding and releasing the inventory allocated to this order and regenerates your sale... -
Q: How to update AWB number or Courier provider for a shipment in case of Self-Shipping?
A: Editing the AWB number or Courier provider is possible on the Shipment details page. 1. After searching for the... -
Q: What are the different ways of adding AWB numbers to a Shipping provider?
A: When you define a shipping provider in the system, you can set its AWB generation method as well. List... -
Q: What is the difference between Item-level, SKU-level and None Barcoding/Tracebility?
A: Barcoding is the assignment of a unique code to each item or product in the inventory. Item level barcoding:... -
Q: How to add IMEI code in invoice?
A: Before getting to know how we do it, let us first understand when do we do it. At the... -
Referral Program
Unicommerce Referral program is an excellent opportunity for our existing customers to earn by referring and introducing Unicommerce services to... -
Q: What is a billing party? How do we add billing party?
A: Billing Party is the person or company details who provide a consolidated or separate bill directly to the customers,... -
What is Price Sync? How to update Price on channel from uniware?
You can now sync product prices Like MRP and Selling Price, just the same way as you sync your product... -
Q: What is Virtual Inventory and how to use Virtual Inventory ?
A: Virtual inventory not only lists all of the products currently in possession of the company, but also those the... -
Q: How to download/print manifest in CSV and PDF format ?
A: To download Manifest in CSV, 1. Follow the path Fulfillment > Manifests 2. You can see all the existing... -
Q: How to decide and set the priority of a Shipping provider?
A: The priority of a shipping provider is not determined by the system, but it is manually update into... -
Q: How to enable/disable inventory sync on a channel?
A: 1. To activate or deactivate Order/Inventory sync on your channel, check the channel details by following the simple... -
Q: How do we release inventory?
A: We can release inventory only for those orders which are not invoiced yet, that is, its shipment status... -
Q: What are Shipping Package Statuses?
A: Shipment A shipment or shipping package is a virtual package of an order, which can contain some specified quantity... -
Q: How to mark a shipment as “Delivered”?
A: We know that once the shipping package is “dispatched” from the system, the corresponding sale order status is set... -
Q: How do we create put away for received returns/ returns received at marketplace?
A: Before understanding how to create put away for received returns, let’s understand that this put away can be created... -
How frequently is inventory sync updated on a channel?
The Inventory and stock out updates form a very important aspect of keeping the centralized inventory in line with the... -
Q: What are different order statuses? What does each mean?
A: Let us try and understand the complete life cycle of an order: Once an order is “created” in the system, ... -
Q: How to map products manually?
A: To map a product means that the product definition lying in the Uniware must be linked with the channel... -
Q: When do we release inventory?
A: The system auto-allocates inventory to the orders on FIFO (first in first out) basis. But if the stock count... -
Q: Can we change an Invoice Number on a generated Invoice Slip?
A: NO, Once an invoice is produced, its invoice code is system-generated. This is a one-time operation. But you can... -
Q: How to create Product Sku in bulk? or How do we add/update an item master?
A: An item master is the list of products or items existing within Uniware. It defines the product SKU code... -
Q: What is a customer? How do we add Custmore?
A: Customer is that consumer or a buyer whom you generate bill/invoice on a regular basis. We can define... -
Q: Can I disable inventory sync for just one product when my channel syncs for the rest of the products inventory?
A: Uniware gives you the freedom of selecting the products whose inventory count must be synced on the channel. The... -
Q: What if I sell through offline channels as well, how do I manage my inventory across all the sale channels?
A: Since Uniware offers Centralized Inventory management, it has a defined mechanism for auto inventory sync as well as manual... -
Q: How to add Self / Custom shipping provider logistics?
To Add self shipping or logistics by your company, you just have to add a shipping provider with the name... -
How do we enable a shipping or courier provider?
We can enable a courier provider by following way: 1. The list of shipping providers on the path Settings ->... -
Q: How do we enable/disable a uniware product sku code manual and bulk?
There are two ways of enabling/disabling a product defined in the system. A. Manual– On the product definition page :... -
Q: How to identify reasons for why an order item went unfulfillable?
We know that an unfulfillable order item means that the system inventory for such an item is “zero”. We must... -
frequently faced concern in uniware by Sellers
We have identified a few frequently faced issues by our Sellers. We are addressing them in this article. Q: What... -
Q: Does the system auto-update the status of orders dispatched/cancelled/returned directly from the channel’s panel?
A: Our system is now capable of syncing the CANCELLED/DISPATCHED/RETURN status of orders from the Channel’s panel, which means, no... -
Q: What is the difference between “Ignore” and “Disable” a product listing?
A: Please understand that both the actions are distinct and can be applied on the Product mapping or listing defined... -
Q: How to update the dimensions of a Shipping Package/ Shipment?
A: You can update a shipment’s dimension in some simple steps: 1- Select your shipment on the Shipments page and... -
Q: Reprint Sale Invoices/Label/Return Invoices (or Credit Notes) for any order
Reprinting invoice means the shipment is already in packed state, and reprinting shipping label implies that the shipment is in... -
Q: How to cancel an order?
A: Steps to cancel an order: 1- Search and open the sale order whose items are to be cancelled. 2- Click... -
Q: How to hold an order item?
Follow the steps: 1- Select an order to be put on hold. On the path Orders > Orders, click on... -
Q: How to change Customer address in Sale order?
A: Identify the Sale Order to edit the customer address. 1- You will reach the Sale Order / Shipments detail... -
Q: How to edit user billing address in an invoice?
A: For a shipment invoice generated, you need to understand that the customer billing address cannot be edited in the... -
What is TAT in order processing ?
Turn around time or TAT is the maximum time allowed between an order received and its dispatched. The vendor is... -
Q: How to configure an invoice template?
A: Invoice template can be set in a few simple steps: 1- Follow the path Settings > Templates. 2- You have to... -
Q: What do you mean by sync enabled/ sync disabled products?
A: On the path Products > Listings, you can see the demarcation for sync enabled and sync disabled products. ... -
Q: If a sale order invoice is already generated and then we realize that some of its items are out of stock, how can I manage the shipment processing? How do we split a package?
A: Search for your shipping package or shipment which has been invoiced, or already in Packed state. 1- 2-... -
Q: What is the use of Picklist?
A: A picklist is created to optimize the picking process by grouping items to be processed together. It is required... -
Why Putback process required for cancelled items in Picklist orders/shipments?
A: Process of putback will adjust the inventory count for the products correctly on the dedicated shelf. For those shipments... -
How to update Zero ‘0’ Inventory across all marketplaces
Kindly follow the below methods to update the stockout to all marketplaces. Using Inventory Formula In order to easily update... -
Q: What do you mean by fulfillable or unfulfillable order item?
A: Once an order is created, the system automatically checks and blocks inventory for the order items in all the... -
Q: How to add shipments in a batch?
A: You can add shipments in a batch in a few simple steps: 1- Select the shipments on the path Fulfillment... -
Q: How to reactivate my Unicommerce account after deactivation?
A: Before going ahead with the explanation of the steps, Please note that the account deactivation can be due to... -
Q: How to link SKUs in bulk or mapping of listing through import
A: For mapping follow the below steps: Before bulk uploading the SKUs for linking, you can export the existing unlinked... -
Q: How to create putaway for cancelled orders?
Before knowing how to create put away for cancelled order items, let’s understand that put away for cancelled items can... -
How to Recharge Your Uniware Account and Recharge Related FAQs
Recharging your Account: 1- Go to billing section under login/logout option. 2- Once you click on “Recharge Now” from the... -
Q: How to search an order?
Order can search through the global search option at the top bar for more details watch the video: -
What is serviceability? How to upload it?
A: Serviceability determines all the pin codes (or areas) where a store can deliver its orders. In Unicommerce O2O, we... -
Q: How to mark Not found items as Found in bulk?
A: The Product SKUs of those items which were marked “Not Found” while receiving a picklist/Warehouse audits (through search Product/Item) can be... -
Q: What is a Custom channel and why do we need it?
A: A custom channel is a B2B manual channel configured in our system. This channel does not require order or... -
Q: How do we add or create a product/item sku?
You can add new products SKU in the Uniware by the two ways: 1- Add one product at a time.... -
Q: How do we edit/update an SKU details manually and check Activities in SKU Ledger?
A SKU is a unique code consisting of letters and numbers that identify characteristics about each product in warehouse to... -
Image Zoomer on Product details page
Sellers can now hover on the product image to see the enlarged picture and identify the product better. To see... -
How can we Split or Merge shipments which contain many order items
Uniware provides a feature to split or break the order’s shipment which are in Created/ Packed/ Ready To Ship, into... -
Q: Reprint Sale Invoices/ Return Invoices (or Credit Notes) in bulk
A: Reprinting invoice means the shipment is already processed through packed state and the same invoice detail will present in...
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