The sellers can now take returns against the customer (code) without specifying specific sale orders. Thus saving time and improving return efficiency.
Version: Enterprise and Professional
Traceability: None, SKU, ITEM
In case of bulk returns constituting items from multiple sale orders, instead of segregating the items order-wise and then processing returns, the sellers can now take returns against the customer.
1- Main Menu (Returns) > Bulk Returns
2- Click on the button “Create Add New Returns”.
3- The seller gets a field to enter the customer code for which the return is taken. Other information fields as
- Return reason (Mandatory)
- Reference Number (Optional)
- Channel (Optional)
4- Once a customer is chosen, seller can scan SKU one by one and for each successful scan, one row is added to the scan summary.
- The seller can also change the inventory type. By default, it is set ‘Good’.
- There will always be an option ‘Delete’ icon for changing the SKU code or Batch code.
5- After all the items have been scanned or the qty is entered. The seller would click on “Create CIR and Add to Putaway”.
6- On this action, system creates CIR and add this to Putaway_reverse_pick_up_item.
7- On the closure of this, a putaway reverse pick-up item would be created with all the above items added to it.
8- The seller can then see the putaway in the putaway tab, create a putaway list and complete the putaway.
9- For closing the returns process for said customer, the seller can click on Complete returns.