Announcement Date: Jul 14, 2017
We have introduced a basic and nominal capping at the minimum orders to be processed per month on our platform.
For a user using our STANDARD/PROFESSIONAL product will have to pay a payment for at least 200 invoices (in case you are processing lesser number of orders then 200).
Q: What will be the impact on my billing if I process 201 orders in a month?
A: No impact, as stated above you have to pay for at least 200 invoices, so standard charges will be applicable on your orders processed.
Q: What will be the pricing if I process only 15 orders in a month?
A: If you are using our STANDARD product then system will deduct the charges of 200 invoices i.e. 600 credit points.
If you are using our PROFESSIONAL product then your system will deduct the charges of 200 invoices i.e. 700 credit points.
Q: When will system start this deduction?
A: For existing sellers, Minimum billing will start from the month of Feb 2017 only. For new sellers coming on our system, system will start calculation from the day of account creation itself (irrespective of when the training starts) and will deduct prorated balance on the last day of that month. For example your account is created on 25th May and you have generated 5 invoices till 31st May so system will calculate as 200/31*7=44 (after ignoring the decimal value) – 5 (invoice created manually) = 39 additional invoices will be billed.
Q: How can I check the calculation and the bill charged?
A: You can check the calculation and the number of invoices billed in your billing history.
Follow the given Path:
1- Account Settings > Billing > Usages History.
2- Billing > Usages History.