Purpose/Background of the Event:
During system downtimes, orders from Amazon Flex/Amazon Easyship might not be processed immediately, potentially affecting the system’s responsiveness. This delay can result in missed orders, which are not created in Uniware, leading to business losses for sellers.
To deal with this, Amazon is enhancing its platform with a new interoperability feature aimed at improving the order management process for its sellers. This feature acts as a critical fallback mechanism by allowing sellers to download their orders in Excel format, providing a standardized and easily accessible way to manage their data. The downloaded Excel sheets can be directly imported into Uniware, streamlining the order creation process.
This feature is particularly valuable for sellers handling large volumes of orders, as it facilitates a smoother workflow and better data synchronization between Amazon’s platform and Uniware.
Objectives/Outcomes:
- This Amazon Interoperability will be employed in situations where Amazon Flex/Easyship orders are not automatically created in Uniware’s system, due to system downtime, timeouts, connectivity problems, or any other issues.
- Prevents potential business losses for sellers by maintaining order consistency and reliability even in the face of technical difficulties.
Procedure:
- Visit Amazon Seller Flex and log in using your credentials.
- Select the relevant warehouse site code (e.g., XWQM, XIFL) from the drop-down menu in the top-left.
- Navigate to Orders > All Orders on the left-hand sidebar and click the download button in the top-right corner.
- A pop-up will appear with the Shipment creation date range pre-filled as the last 7 days (this field is non-editable). Click Submit.
- You will be redirected to the Downloads page, where you can find the report labeled “Customer Order”. Click Download to save the file.
- The CSV downloaded from Amazon will be shared with UC Support Team/KAM for order creation.