My Flipkart Inventory is not updating / syncing

Follow the below simple steps to check Inventory Sync Status in Uniware:

1. In the Uniware Menu, go to the Settings > Channels.
2. Search and select the Flipkart Channel.
3. In the channel, you'll see an Inventory sync button that displays 'ON', indicating that it's enabled.
   
   

Follow the below simple steps to check the Failed Inventory reason (INACTIVE LISTING) on Flipkart Seller Panel:

1. In the Flipkart Seller Panel, go to the Listing > My Listings > Inactive Listings
2. After searching for the specific SKU, click on the Action button from the right side of the window. 
3. Now, click on the Activate Listing option. You will be able to see the item in the Active Listing tab.

Follow the below simple steps to check the Failed Inventory reason (HSN MISSING) on Flipkart Seller Panel:

1. In the Flipkart Seller Panel, go to the Listings > My Listings > Active Listings
2. After searching for the specific SKU, go to the Action and then click on the Edit option of the SKU.
3. Check the TAX details and confirm whether the HSN is mentioned or not. If not, then mention the HSN (Find HSN Code on Indian Govt Website)

Follow the below simple steps to check the Failed Inventory reason (DIMENSIONS MISSING / INCORRECT) on Flipkart Seller Panel:

1. In the Flipkart Seller Panel, go to the Listings > My Listings > Active Listings.
2.  After searching for the specific SKU, go to the Action and then click on the Edit option of the SKU.
3. Check whether the Package Dimensions are mentioned or not. If not mentioned, then mention the Package Dimension details.
   

For the Listing Disable Issue, we have 2 different scenarios: 

Scenario 1

Automatic Sync Disabled

After five consecutive attempts, if the inventory sync continues to fail , then inventory  for a listing gets automatically disabled and moves to the "Sync Disabled" tab. In this case, sellers need to activate their listings in Uniware .

1. In the Uniware Menu, go to the Products > Listing, and check the Sync Disabled tab.
2. If your product item shows up in the Sync Disable tab. Please select the particular item. 
3. Go to the Action button and select the Re-enable Sync option.
   

After following these steps, the listing will be moved to the Sync Enable tab.

Scenario 2

Manually Disabled Listing

If the seller has manually disabled the listing on Uniware, they can reactivate them by following the below steps:

1. In the Uniware Menu, go to the Products > Listing > Linked tab.

2. Check for the Manually Disabled field, If it`s True for a specific SKU ( it is disabled from the seller`s end).

3. Now go to the Uniware Menu > Tools > Import, and search for the Channel Item Type > Create New & Update Existing.

4. Download the .csv template and fill out all the mandatory fields as well as Disable field.
   
   

Note: While filling out details in Channel Item Type, keep in mind  that “0”  denotes “False” and “1” denotes “True”.

Follow the below simple steps to resolve the Channel Connector Issue:

If the channel connector is broken, you may access your uniware account in “Incognito Browser”.

1. In the Uniware Menu, go to the settings icon and select “Channel”.
2. Search for the Flipkart Channel and go to the Connectors.
3. You may see an error message that says “Invalid Credentials”.
4. Click on the Reconfigure, update the new password and click on “Connect”.
5. The connectors will be fixed.