Inventory Sync refers to the control of all the stock levels of your products in one place. A channel task monitors inventory updates every 10 minutes (earlier it was every 30 minutes) can be done manually through Uniware Channel Settings as well.
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Common Reasons Follow the below simple steps to check Inventory Sync Status in Uniware: Follow the below simple steps to check the Failed Inventory reason (INACTIVE LISTING) on Flipkart Seller Panel: For the Listing Disable Issue, we have 2 different scenarios: Scenario 1 Automatic Sync Disabled After following these steps, the listing will be moved to the Sync Enable tab. If the seller has manually disabled the listing on Uniware, they can reactivate them by following the below steps: In the Uniware Menu, go to the Products > Listing > Linked tab. Check for the Manually Disabled field, If it`s True for a specific SKU ( it is disabled from the seller`s end). Now go to the Uniware Menu > Tools > Import, and search for the Channel Item Type > Create New & Update Existing. Download the .csv template and fill out all the mandatory fields as well as Disable field. Note: While filling out details in Channel Item Type, keep in mind that “0” denotes “False” and “1” denotes “True”. Follow the below simple steps to resolve the Channel Connector Issue: If the channel connector is broken, you may access your uniware account in “Incognito Browser”.
Follow the below simple steps to check the Failed Inventory reason (HSN MISSING) on Flipkart Seller Panel:
Follow the below simple steps to check the Failed Inventory reason (DIMENSIONS MISSING / INCORRECT) on Flipkart Seller Panel:
After five consecutive attempts, if the inventory sync continues to fail , then inventory for a listing gets automatically disabled and moves to the "Sync Disabled" tab. In this case, sellers need to activate their listings in Uniware .
Scenario 2
Manually Disabled Listing
Self-Checks
Below are the important points that need to be kept in mind:
- Check if Inventory Sync is “ON” on Uniware.
- Download the “Inventory Sync Failure Report” and identify the errors.
- Check if the sync has been Disabled for any listing Manually in Uniware.
- Check the Channel Connectors in Uniware.
Inventory Sync Failure Report:
If any of the above common reason is not there, kindly download the Inventory Sync Failure Report once.
Follow the below simple steps to download “Inventory Sync Failure Report” in Uniware:
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In the Uniware Menu, go to the Dashboard > Other Reports > {Select the report named: “Inventory Sync Failure Report”}.
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Select the column headers as per your need. We suggest you select “ALL” ( so that it gives full reports). You can also choose selected columns one by one.
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Select and control the date in the report file as per selected report.
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Click on “Create Export” to generate the selected report.
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After exporting the Inventory Sync Failure Report, identify the errors and then please reach out to the Unicommerce Support Team.
Further, if the issue does not get resolved, please reach out to the Unicommerce support team from Here