{"id":11762,"date":"2024-02-12T00:48:17","date_gmt":"2024-02-11T19:18:17","guid":{"rendered":"https:\/\/support.unicommerce.com\/?post_type=ht_kb&#038;p=11762"},"modified":"2025-06-24T15:35:45","modified_gmt":"2025-06-24T10:05:45","slug":"shipway-by-unicommerce-shipment-tracking-and-notifications","status":"publish","type":"ht_kb","link":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipway-by-unicommerce-shipment-tracking-and-notifications\/","title":{"rendered":"Shipway by Unicommerce: Advanced Shipment Tracking and Returns Management"},"content":{"rendered":"<p><strong>Shipway by Unicommerce: <\/strong><a href=\"https:\/\/www.shipway.com\/?utm_content=ucsupportsite_traffic\" target=\"_blank\" rel=\"noopener\">Shipway by Unicommerce<\/a> revolutionizes e-commerce tracking and simplifies returns and exchange management, ensuring a seamless post-purchase journey for your customers. Powered by Shipway by Unicommerce, our end-to-end tracking covers everything from order processing to automated market place like return &amp; exchange experience.<\/p>\n<p>This provides real-time updates about shipment tracking, notifications and unmatched transparency throughout the entire order journey, significantly enhancing customer satisfaction.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<div class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/div>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipway-by-unicommerce-shipment-tracking-and-notifications\/#Why_Shipway_by_Unicommerce\" >Why Shipway by Unicommerce?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipway-by-unicommerce-shipment-tracking-and-notifications\/#Applicability\" >Applicability<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipway-by-unicommerce-shipment-tracking-and-notifications\/#Bundle_of_Features\" >Bundle of Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipway-by-unicommerce-shipment-tracking-and-notifications\/#Integrations\" >Integrations<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipway-by-unicommerce-shipment-tracking-and-notifications\/#Shipper_providers_List\" >Shipper providers List:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipway-by-unicommerce-shipment-tracking-and-notifications\/#BSP_Business_Service_Provider\" >BSP (Business Service Provider)<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipway-by-unicommerce-shipment-tracking-and-notifications\/#Navigation_Merchant_Panel\" >Navigation Merchant Panel<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipway-by-unicommerce-shipment-tracking-and-notifications\/#Merchant_Panel\" >Merchant Panel<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipway-by-unicommerce-shipment-tracking-and-notifications\/#Courier_Insight_Dashboard\" >Courier Insight Dashboard<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipway-by-unicommerce-shipment-tracking-and-notifications\/#NDR_Dashboard\" >NDR Dashboard<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipway-by-unicommerce-shipment-tracking-and-notifications\/#Shipment_Tracking\" >Shipment Tracking<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipway-by-unicommerce-shipment-tracking-and-notifications\/#Shipment_Tracking_Details\" >Shipment Tracking Details<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipway-by-unicommerce-shipment-tracking-and-notifications\/#Track_On_Website\" >Track On Website<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipway-by-unicommerce-shipment-tracking-and-notifications\/#Merchant_Page_Insight\" >Merchant Page Insight<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipway-by-unicommerce-shipment-tracking-and-notifications\/#NoteImportant_Points\" >Note\/Important Points:<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Why_Shipway_by_Unicommerce\"><\/span>Why Shipway by Unicommerce?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul class=\"ak-ul\">\n<li>Real Time Tracking<\/li>\n<li>Improved Buyer Experience<\/li>\n<li>Advanced Returns Management<\/li>\n<li>Reduced Delivery Cost<\/li>\n<li>Reduced RTOs<\/li>\n<li>Reduced NDR<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Applicability\"><\/span>Applicability<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>Version<\/strong>: Paid service to Enterprise\u00a0tenants only<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Bundle_of_Features\"><\/span>Bundle of Features<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul class=\"ak-ul\">\n<li><strong>Real time Tracking &amp; Notifications<\/strong> Through Whatsapp for shipment status changes and delivery alerts.<\/li>\n<li><strong>Buyer Tracking Page<\/strong> Allow customers to track the shipments by their own customized tracking page.<\/li>\n<li><strong>Reduced Customer Queries on Call<\/strong> Reduce WISMO &#8220;where is my order calls&#8221; by up to 70%.<\/li>\n<li><strong>Merchant Panel (Robust Report and Dashboard with Crucial Courier Insights) Single window<\/strong> to find all shipments across all carriers with necessary information.<\/li>\n<li><strong>Get Star Rating from Customers<\/strong>, Buyer can also share feedback and rating of buying and shipping experiences.<\/li>\n<li><strong>NDR Management<\/strong>, Ensure successful deliveries with Shipway by Unicommerce&#8217;s comprehensive Non-Delivery Report management.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Integrations\"><\/span>Integrations<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Shipway by Unicommerce is compatible with all our all 80+ Shipping &amp; Logistics Integrations which are integrated with uniware.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Shipper_providers_List\"><\/span><span style=\"font-size: 12pt;\">Shipper providers List:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul class=\"ak-ul\">\n<li>List of Shipper providers name compatible <strong>for Tracking via Shipway by Unicommerce<\/strong>\n<ul class=\"ak-ul\">\n<li>\n<p style=\"font-weight: 400;\"><strong>Forward Tracking <\/strong>&#8211; all shipping partners integrated with Uniware through API are compatible.<\/p>\n<\/li>\n<li>\n<p style=\"font-weight: 400;\"><strong>Reverse Tracking <\/strong>&#8211; as of now only <strong>ShipRocket,<\/strong>\u00a0<strong>iThink and<\/strong>\u00a0<strong>ShippiGo<\/strong><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p style=\"font-weight: 400;\">List of shipper providers names compatible <strong>for NDR (Non-Delivery Report) via Shipway by Unicommerce<\/strong><\/p>\n<ul class=\"ak-ul\">\n<li>\n<p style=\"font-weight: 400;\">Delhivery, Bluedart and Xpressbees.<\/p>\n<\/li>\n<li>\n<p style=\"font-weight: 400;\">Ekart (B2C-Non large) is upcoming integration for NDR.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>WhatsApp &amp; Delivery Alerts:<\/strong> Experience the advantages of seamless integration with top-tier marketing platforms.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"BSP_Business_Service_Provider\"><\/span><span style=\"font-size: 12pt;\">BSP (Business Service Provider)<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>We have seamless integration available with below listed BSP (Business Service Provider) for Shipway by Unicommerce delivery alerts:<\/p>\n<table style=\"width: 100%; border-collapse: collapse; border-style: solid;\">\n<tbody>\n<tr>\n<td style=\"width: 12.5%;\">Netcore<\/td>\n<td style=\"width: 12.5%;\">Wati<\/td>\n<td style=\"width: 12.5%;\">Tellephant<\/td>\n<td style=\"width: 12.5%;\">Interakt<\/td>\n<td style=\"width: 12.5%;\">NAVANA<\/td>\n<td style=\"width: 12.5%;\">LimeChat<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 12.5%;\">quickReply<\/td>\n<td style=\"width: 12.5%;\">Trustsignal<\/td>\n<td style=\"width: 12.5%;\">Engati<\/td>\n<td style=\"width: 12.5%;\">CommNest<\/td>\n<td style=\"width: 12.5%;\">Gupshup<\/td>\n<td style=\"width: 12.5%;\">*BusinessOnBot<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Note:<\/strong>&#8211; *This is part of upcoming integration.<\/p>\n<p><strong>Note:-<\/strong> For non-integrated BSP effort estimation or timeline, connect with uniware sales\/presales team.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Navigation_Merchant_Panel\"><\/span>Navigation Merchant Panel<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>&#8211; Dashboard<br \/>\n&#8211; NDR<br \/>\n&#8211; Tracking&gt;&gt; Orders<br \/>\n&#8211; Reports<br \/>\n&#8211; Imports<br \/>\n&#8211; Settings<\/p>\n<p><strong>Dashboard: <\/strong>To get comprehensive overall shipment details vs shipping delivery details.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11764\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/02\/Uniship1-1.png\" alt=\"\" width=\"1366\" height=\"637\" \/><\/p>\n<div data-node-type=\"mediaSingle\" data-layout=\"center\" data-width=\"760\" data-width-type=\"pixel\">\n<div title=\"Attachment\" data-id=\"6e33639a-7b4c-4980-b792-f6c02e058f24\" data-node-type=\"media\" data-type=\"file\" data-collection=\"contentId-2715320321\" data-width=\"1366\" data-height=\"637\" data-alt=\"image-20240211-173120.png\" data-file-name=\"image-20240211-173120.png\" data-file-size=\"44004\" data-file-mime-type=\"image\/png\" data-context-id=\"2715320321\"><\/div>\n<\/div>\n<p><strong>Reports: <\/strong>To get different type of reports for customer feedback, RMS return and RMS exchange data.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11765\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/02\/Uniship2.png\" alt=\"\" width=\"657\" height=\"432\" \/><\/p>\n<div data-node-type=\"mediaSingle\" data-layout=\"wide\" data-width=\"763\" data-width-type=\"pixel\">\n<div title=\"Attachment\" data-id=\"77a5c694-63ce-44af-bfd4-6d3756ed57bb\" data-node-type=\"media\" data-type=\"file\" data-collection=\"contentId-2715320321\" data-width=\"657\" data-height=\"432\" data-alt=\"image-20240211-182601.png\" data-file-name=\"image-20240211-182601.png\" data-file-size=\"16743\" data-file-mime-type=\"image\/png\" data-context-id=\"2715320321\"><\/div>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"Merchant_Panel\"><\/span>Merchant Panel<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>&#8211; Courier Insight Dashboard<br \/>\n&#8211; NDR Dashboard<br \/>\n&#8211; Shipment Tracking<br \/>\n&#8211; Shipment Tracking Details<br \/>\n&#8211; Track On Website<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Courier_Insight_Dashboard\"><\/span>Courier Insight Dashboard<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>To obtain comprehensive overall shipment data<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11769\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/02\/Uniship6.png\" alt=\"\" width=\"640\" height=\"431\" \/><\/li>\n<\/ul>\n<div data-node-type=\"mediaSingle\" data-layout=\"center\" data-width=\"760\" data-width-type=\"pixel\">\n<div title=\"Attachment\" data-id=\"fb80bc51-0d3f-4d8a-abae-79faba5f5374\" data-node-type=\"media\" data-type=\"file\" data-collection=\"contentId-2715320321\" data-width=\"1286\" data-height=\"545\" data-alt=\"image-20240211-173243.png\" data-file-name=\"image-20240211-173243.png\" data-file-size=\"36992\" data-file-mime-type=\"image\/png\" data-context-id=\"2715320321\"><\/div>\n<\/div>\n<div data-node-type=\"mediaSingle\" data-layout=\"center\" data-width=\"760\" data-width-type=\"pixel\">\n<div title=\"Attachment\" data-id=\"fdb1adb7-6c06-455e-aa29-504833de6246\" data-node-type=\"media\" data-type=\"file\" data-collection=\"contentId-2715320321\" data-width=\"1257\" data-height=\"548\" data-alt=\"image-20240211-173636.png\" data-file-name=\"image-20240211-173636.png\" data-file-size=\"53233\" data-file-mime-type=\"image\/png\" data-context-id=\"2715320321\" data-media-trace-id=\"0a748e2d21d1625c\"><\/div>\n<\/div>\n<h4><span class=\"ez-toc-section\" id=\"NDR_Dashboard\"><\/span>NDR Dashboard<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>View your NDR count and reattempt count.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11767\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/02\/Uniship4.png\" alt=\"\" width=\"1286\" height=\"545\" \/><\/li>\n<li>NDR reason split verticals dashboard to get the number of on-time &amp; late deliveries.<\/li>\n<li>See an outline of your preferred courier partners and shipments bifurcation for each courier.<\/li>\n<\/ul>\n<div data-node-type=\"mediaSingle\" data-layout=\"center\" data-width=\"760\" data-width-type=\"pixel\">\n<div title=\"Attachment\" data-id=\"96d53527-3c6b-4d26-9ead-d73d88007667\" data-node-type=\"media\" data-type=\"file\" data-collection=\"contentId-2715320321\" data-width=\"1274\" data-height=\"446\" data-alt=\"image-20240211-174032.png\" data-file-name=\"image-20240211-174032.png\" data-file-size=\"60368\" data-file-mime-type=\"image\/png\" data-context-id=\"2715320321\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11768\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/02\/Uniship5.png\" alt=\"\" width=\"638\" height=\"335\" \/><\/div>\n<\/div>\n<div data-node-type=\"mediaSingle\" data-layout=\"center\" data-width=\"760\" data-width-type=\"pixel\">\n<div title=\"Attachment\" data-id=\"4535225b-4a49-45ce-8019-0fc6e8e0e80e\" data-node-type=\"media\" data-type=\"file\" data-collection=\"contentId-2715320321\" data-width=\"1227\" data-height=\"257\" data-alt=\"image-20240211-174131.png\" data-file-name=\"image-20240211-174131.png\" data-file-size=\"10441\" data-file-mime-type=\"image\/png\" data-context-id=\"2715320321\"><\/div>\n<\/div>\n<p><strong>Non Delivery Reports <\/strong><\/p>\n<p>Here you can take action again NDR to view, filter and sort all shipment placed. Also, Here you can direct search the shipment by AWB no, order no, phone no shipping provider.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11952\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/02\/NDR.png\" alt=\"\" width=\"1288\" height=\"564\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Shipment_Tracking\"><\/span>Shipment Tracking<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>View, filter and sort all orders placed with Shipway by Unicommerce.<\/li>\n<li>Here you can direct search the shipment by AWB no, order no, phone no, facility code or shipping provider code.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11773\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/02\/Uniship10.png\" alt=\"\" width=\"1031\" height=\"543\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Shipment_Tracking_Details\"><\/span>Shipment Tracking Details<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Here you can find the complete Shipment details by selecting the click button \u201c<strong>show<\/strong>\u201d<\/li>\n<li>Multiple search filters are available to find out specific shipments.<\/li>\n<li>Also you can take full export as per your convenient.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11774\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/02\/Uniship11.png\" alt=\"\" width=\"1311\" height=\"612\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Track_On_Website\"><\/span>Track On Website<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>This Template is customizable. Brand can opt their existing template or they can ask for new template design.<\/p>\n<ul>\n<li data-pm-slice=\"1 1 []\"><strong>Standard Template (default):<\/strong><\/li>\n<\/ul>\n<div data-node-type=\"mediaSingle\" data-layout=\"center\" data-width=\"760\" data-width-type=\"pixel\">\n<div title=\"Attachment\" data-id=\"5886ce12-bd5e-4762-be32-2f7a8d9b29f0\" data-node-type=\"media\" data-type=\"file\" data-collection=\"contentId-2715320321\" data-width=\"1116\" data-height=\"519\" data-alt=\"image-20240211-183306.png\" data-file-name=\"image-20240211-183306.png\" data-file-size=\"178253\" data-file-mime-type=\"image\/png\" data-context-id=\"2715320321\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11875\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/02\/Uniship_Tracking19022024_1.png\" alt=\"\" width=\"1352\" height=\"624\" \/><\/div>\n<\/div>\n<div title=\"Attachment\" data-id=\"5886ce12-bd5e-4762-be32-2f7a8d9b29f0\" data-node-type=\"media\" data-type=\"file\" data-collection=\"contentId-2715320321\" data-width=\"1116\" data-height=\"519\" data-alt=\"image-20240211-183306.png\" data-file-name=\"image-20240211-183306.png\" data-file-size=\"178253\" data-file-mime-type=\"image\/png\" data-context-id=\"2715320321\"><\/div>\n<div title=\"Attachment\" data-id=\"5886ce12-bd5e-4762-be32-2f7a8d9b29f0\" data-node-type=\"media\" data-type=\"file\" data-collection=\"contentId-2715320321\" data-width=\"1116\" data-height=\"519\" data-alt=\"image-20240211-183306.png\" data-file-name=\"image-20240211-183306.png\" data-file-size=\"178253\" data-file-mime-type=\"image\/png\" data-context-id=\"2715320321\"><\/div>\n<div data-node-type=\"mediaSingle\" data-layout=\"center\" data-width=\"760\" data-width-type=\"pixel\">\n<div title=\"Attachment\" data-id=\"5886ce12-bd5e-4762-be32-2f7a8d9b29f0\" data-node-type=\"media\" data-type=\"file\" data-collection=\"contentId-2715320321\" data-width=\"1116\" data-height=\"519\" data-alt=\"image-20240211-183306.png\" data-file-name=\"image-20240211-183306.png\" data-file-size=\"178253\" data-file-mime-type=\"image\/png\" data-context-id=\"2715320321\">\n<ul>\n<li data-pm-slice=\"1 1 []\"><strong>Standard Reverse Tracking Template (default):<\/strong><\/li>\n<\/ul>\n<p data-pm-slice=\"1 1 []\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11876\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/02\/Uniship_R_Tracking19022024_2.png\" alt=\"\" width=\"893\" height=\"420\" \/><\/p>\n<\/div>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"Merchant_Page_Insight\"><\/span>Merchant Page Insight<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>&#8211; Customized Buyer Tracking Page<br \/>\n&#8211; Customized Buyer Tracking Page With Rating<br \/>\n&#8211; Tracking and Notifications<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Customized Buyer Tracking Page<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11953\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/02\/Track1.png\" alt=\"\" width=\"1005\" height=\"555\" \/><\/p>\n<ul>\n<li><strong>Customized Buyer Tracking Page With Rating<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11954\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/02\/Track2.png\" alt=\"\" width=\"667\" height=\"376\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11955\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/02\/Track3.png\" alt=\"\" width=\"644\" height=\"363\" \/><\/p>\n<ul>\n<li><strong>Tracking and Notifications<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11956\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/02\/noti1.png\" alt=\"\" width=\"1027\" height=\"421\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11957\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/02\/noti2.png\" alt=\"\" width=\"1027\" height=\"449\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"NoteImportant_Points\"><\/span>Note\/Important Points:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul class=\"ak-ul\">\n<li>This service is exclusively available to Unicommerce Enterprise tenants and requires a paid subscription.<\/li>\n<li>List of Shipper providers name compatible for Tracking via Shipway by Unicommerce\n<ul class=\"ak-ul\">\n<li>\n<p style=\"font-weight: 400;\"><strong>Forward Tracking <\/strong>&#8211; all shipping partners integrated with Uniware through API are compatible.<\/p>\n<\/li>\n<li>\n<p style=\"font-weight: 400;\"><strong>Reverse Tracking <\/strong>&#8211; as of now only <strong>ShipRocket,<\/strong>\u00a0<strong>iThink and<\/strong>\u00a0<strong>ShippiGo<\/strong><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p style=\"font-weight: 400;\">List of shipper providers names compatible for NDR (Non-Delivery Report) via Shipway by Unicommerce<\/p>\n<ul class=\"ak-ul\">\n<li>\n<p style=\"font-weight: 400;\"><strong>Delhivery<\/strong>, <strong>Bluedart<\/strong> and <strong>Xpressbees<\/strong><\/p>\n<\/li>\n<li>\n<p style=\"font-weight: 400;\"><strong>Ekart<\/strong> <strong>(B2C-Non large)<\/strong> is upcoming integration for NDR.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>For additional information, sellers can reach out to the UC sales team.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 8pt;\"><strong>Ref:<\/strong> 2715320321<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipway by Unicommerce: Shipway by Unicommerce revolutionizes e-commerce tracking and simplifies returns and exchange management, ensuring a seamless post-purchase journey for your customers. Powered by Shipway by Unicommerce, our end-to-end tracking covers everything from order processing to automated market place like return &amp; exchange experience. This provides real-time updates about&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":""},"ht-kb-category":[2],"ht-kb-tag":[223],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shipway by Unicommerce: Advanced Shipment Tracking and Returns Management - Unicommerce Support Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipway-by-unicommerce-shipment-tracking-and-notifications\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipway by Unicommerce: Advanced Shipment Tracking and Returns Management - Unicommerce Support Portal\" \/>\n<meta property=\"og:description\" content=\"Shipway by Unicommerce: Shipway by Unicommerce revolutionizes e-commerce tracking and simplifies returns and exchange management, ensuring a seamless post-purchase journey for your customers. 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