{"id":12516,"date":"2024-05-29T16:54:59","date_gmt":"2024-05-29T11:24:59","guid":{"rendered":"https:\/\/support.unicommerce.com\/?post_type=ht_kb&#038;p=12516"},"modified":"2024-07-25T13:23:28","modified_gmt":"2024-07-25T07:53:28","slug":"sop-returns-handling-via-putaway-to-fetch-credit-note-return-invoice","status":"publish","type":"ht_kb","link":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/sop-returns-handling-via-putaway-to-fetch-credit-note-return-invoice\/","title":{"rendered":"SOP: Returns Handling via Putaway to fetch Credit Note (Return Invoice)"},"content":{"rendered":"<div>This\u00a0 procedure is valid to clear the pending putaway that are in stuck in CREATED state via <strong><em>Putaway Received Returns<\/em><\/strong>, <strong><em>Putaway Courier Returned Items<\/em><\/strong> and <strong><em>Putaway Received Returns <\/em><\/strong><em>only<\/em>.<\/div>\n<div><\/div>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<div class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/div>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/sop-returns-handling-via-putaway-to-fetch-credit-note-return-invoice\/#Applicability\" >Applicability<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/sop-returns-handling-via-putaway-to-fetch-credit-note-return-invoice\/#Procedure\" >Procedure<\/a><\/li><\/ul><\/nav><\/div>\n<h3 dir=\"ltr\"><span class=\"ez-toc-section\" id=\"Applicability\"><\/span>Applicability<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>Version:<\/strong> Standard*, Professional and Enterprise<br \/>\n<strong>Traceability:<\/strong> None, SKU, ITEM<\/p>\n<h3 dir=\"ltr\"><span class=\"ez-toc-section\" id=\"Procedure\"><\/span>Procedure<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div><\/div>\n<div>\n<p><b>1- &#8220;Bulk&#8221; Receiving Invoicing Changes:<\/b><\/p>\n<ul>\n<li>In the new Putaway, after scanning the parent entity, Invoicing was done at the &#8216;Create Putaway List&#8217; step.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12532\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_1.png\" alt=\"\" width=\"1885\" height=\"888\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_1.png 1885w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_1-300x141.png 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_1-1024x482.png 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_1-768x362.png 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_1-50x24.png 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_1-1536x724.png 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_1-60x28.png 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_1-100x47.png 100w\" sizes=\"(max-width: 1885px) 100vw, 1885px\" \/><\/li>\n<li>However, after this new change for return invoice handling the return invoicing will be done at &#8216;ADD TO PUTAWAY&#8217; step.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12533\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_2.png\" alt=\"\" width=\"1907\" height=\"895\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_2.png 1907w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_2-300x141.png 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_2-1024x481.png 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_2-768x360.png 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_2-50x23.png 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_2-1536x721.png 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_2-60x28.png 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_2-100x47.png 100w\" sizes=\"(max-width: 1907px) 100vw, 1907px\" \/><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>2-&#8220;Each&#8221; Receiving Invoicing Changes:<\/strong><\/p>\n<p>The Invoicing step from CREATE PUTAWAY LIST has been shifted back to the COMPLETE button at the receiving workflow.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12534\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_3.png\" alt=\"\" width=\"1913\" height=\"889\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_3.png 1913w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_3-300x139.png 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_3-1024x476.png 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_3-768x357.png 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_3-50x23.png 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_3-1536x714.png 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_3-60x28.png 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_3-100x46.png 100w\" sizes=\"(max-width: 1913px) 100vw, 1913px\" \/><\/p>\n<p><strong>3-Partial Receiving Prompt:<\/strong><\/p>\n<p>In case a return is being received partially, the system will ask for a confirmation from the user.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12535\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_4-scaled.jpg\" alt=\"\" width=\"2560\" height=\"1510\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_4-scaled.jpg 2560w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_4-300x177.jpg 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_4-1024x604.jpg 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_4-768x453.jpg 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_4-50x29.jpg 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_4-1536x906.jpg 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_4-2048x1208.jpg 2048w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_4-60x35.jpg 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_4-100x59.jpg 100w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><br \/>\n<b>4-Return Invoicing Issues Prompt:<\/b><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>In case there is an error from the channel&#8217;s end in generating the return Invoice, a prompt will be displayed for the user to confirm, after which the items will not be added into the putaway (in bulk workflow) or removed from the putaway (in each workflow).<\/li>\n<li>This will prevent the Ajio returns issue as items will not be available while creating the putaway list.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><b>5-Partial Returns Flyout:<\/b><\/p>\n<\/div>\n<p>This will ensure that each seller is completing the workflow. Sellers will not get an option to create a putaway list if all added shipments\/returns are not completed. Even partial returns will be allowed if the user has confirmed the partial receiving prompt (point 3).<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12536\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_5.png\" alt=\"\" width=\"1916\" height=\"893\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_5.png 1916w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_5-300x140.png 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_5-1024x477.png 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_5-768x358.png 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_5-50x23.png 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_5-1536x716.png 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_5-60x28.png 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_5-100x47.png 100w\" sizes=\"(max-width: 1916px) 100vw, 1916px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12537\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_6.png\" alt=\"\" width=\"1905\" height=\"891\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_6.png 1905w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_6-300x140.png 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_6-1024x479.png 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_6-768x359.png 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_6-50x23.png 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_6-1536x718.png 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_6-60x28.png 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_6-100x47.png 100w\" sizes=\"(max-width: 1905px) 100vw, 1905px\" \/><\/p>\n<div>\n<p><strong>Issue Area: <\/strong>In case, sellers are\u00a0getting stuck at this screen after clicking on &#8220;<span style=\"color: #ff0000;\">Pending Returns<\/span>&#8221; &gt; &#8220;<span style=\"color: #ff0000;\">Open<\/span>&#8221; button while doing the putaway.<\/p>\n<ul>\n<li>\n<div>Please click on the\u00a0<span style=\"color: #ff0000;\">settings button\u00a0<\/span>as highlighted in the above screenshot and select\u00a0<span style=\"color: #ff0000;\">each<\/span>.\u00a0Thereafter, you will be able to click on the\u00a0<span style=\"color: #ff0000;\">open button\u00a0<\/span>and complete the putaway.<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>By using setting icon on putaway page (<strong>Putaway configuration<\/strong>): <strong><br \/>\n<\/strong><\/li>\n<li>By using setting icon on putaway page (<strong>Putaway configuration<\/strong>): <strong><br \/>\n<\/strong>You can set the putaway configuration for adding items to Putaway.<\/p>\n<ul>\n<li>If current flow is set on\u00a0 <strong>&#8220;Bulk&#8221;<\/strong> selection the while doing this SOP system will provide you an error\u00a0 popup to make this setting to <strong>&#8220;Each&#8221;<\/strong>.<\/li>\n<li><em><strong>Note:<\/strong><\/em> You can switch this config at any point of time as per your operation easiness.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11292\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/12\/PT_05122023_C.png\" alt=\"\" width=\"1263\" height=\"599\" \/><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12538\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_7.png\" alt=\"\" width=\"1917\" height=\"890\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_7.png 1917w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_7-300x139.png 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_7-1024x475.png 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_7-768x357.png 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_7-50x23.png 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_7-1536x713.png 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_7-60x28.png 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_7-100x46.png 100w\" sizes=\"(max-width: 1917px) 100vw, 1917px\" \/><\/p>\n<div><\/div>\n<div><b><u><span style=\"color: #ff0000;\">POA for Rollout<\/span><\/u><\/b><\/div>\n<div><\/div>\n<\/div>\n<div>\n<ul>\n<li>Due to change in the Return Invoicing touchpoint, the sellers will have to ensure that the previous putaways (where items are added) are in PENDING state.<\/li>\n<li>The sellers will have to ensure that the putaways are in PENDING state.<\/li>\n<li>However, if there are any putaway in CREATED state with items already added into it, users will be able to mark the shipments as COMPLETE one by one from the UI through the PARTIAL RETURNS flyout.<\/li>\n<\/ul>\n<ul>\n<li>By using setting icon on putaway page (<strong>Putaway configuration<\/strong>): <strong><br \/>\n<\/strong>You can set the putaway configuration for adding items to Putaway.<\/p>\n<ul>\n<li>If current flow is set on\u00a0 <strong>&#8220;Bulk&#8221;<\/strong> selection the while doing this SOP system will provide you an error\u00a0 popup to make this setting to <strong>&#8220;Each&#8221;<\/strong>.<\/li>\n<li><em><strong>Note:<\/strong><\/em> You can switch this config at any point of time as per your operation easiness.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11292\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/12\/PT_05122023_C.png\" alt=\"\" width=\"1263\" height=\"599\" \/><\/li>\n<\/ul>\n<\/li>\n<li>If current flow is set on\u00a0 <strong>&#8220;Bulk&#8221;<\/strong> selection the while doing this SOP system will provide you an error\u00a0 popup to make this setting to <strong>&#8220;Each&#8221;<\/strong>.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12542\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_7_2.png\" alt=\"\" width=\"1080\" height=\"433\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_7_2.png 1080w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_7_2-300x120.png 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_7_2-1024x411.png 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_7_2-768x308.png 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_7_2-50x20.png 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_7_2-60x24.png 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/05\/PT_SOP_7_2-100x40.png 100w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/p>\n<ul>\n<li>The sellers who are yet to be migrated to the new putaway flow or using old putaway flow will not be impacted by this change.<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>Credit Note<\/strong> <strong>for cancelled SOI:<\/strong> In Uniware, we don&#8217;t generated the credit note for cancelled SOIs for any order.<\/p>\n<\/div>\n<p dir=\"ltr\">\n","protected":false},"excerpt":{"rendered":"<p>This\u00a0 procedure is valid to clear the pending putaway that are in stuck in CREATED state via Putaway Received Returns, Putaway Courier Returned Items and Putaway Received Returns only. Applicability Version: Standard*, Professional and Enterprise Traceability: None, SKU, ITEM Procedure 1- &#8220;Bulk&#8221; Receiving Invoicing Changes: In the new Putaway, after&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":""},"ht-kb-category":[],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SOP: Returns Handling via Putaway to fetch Credit Note (Return Invoice) - Unicommerce Support Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/sop-returns-handling-via-putaway-to-fetch-credit-note-return-invoice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SOP: Returns Handling via Putaway to fetch Credit Note (Return Invoice) - Unicommerce Support Portal\" \/>\n<meta property=\"og:description\" content=\"This\u00a0 procedure is valid to clear the pending putaway that are in stuck in CREATED state via Putaway Received Returns, Putaway Courier Returned Items and Putaway Received Returns only. 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