{"id":13024,"date":"2024-08-21T12:34:02","date_gmt":"2024-08-21T07:04:02","guid":{"rendered":"https:\/\/support.unicommerce.com\/?post_type=ht_kb&#038;p=13024"},"modified":"2025-07-23T16:49:50","modified_gmt":"2025-07-23T11:19:50","slug":"update-shipment-after-rts","status":"publish","type":"ht_kb","link":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/update-shipment-after-rts\/","title":{"rendered":"Update Shipment after RTS"},"content":{"rendered":"<p>We have allowed sellers to update the shipping provider if they update the parameters in &#8220;Ready To Ship&#8221; state, before the shipment is dispatched.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<div class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/div>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/update-shipment-after-rts\/#Applicability\" >Applicability<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/update-shipment-after-rts\/#Procedure\" >Procedure<\/a><\/li><\/ul><\/nav><\/div>\n<h3 id=\"applicability\" dir=\"ltr\"><span class=\"ez-toc-section\" id=\"Applicability\"><\/span>Applicability<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>Version:<\/strong> Standard, Professional and Enterprise clients<br \/>\n<strong>Traceability:<\/strong> None, SKU and Item Trace<strong><br \/>\n<\/strong><\/p>\n<p data-renderer-start-pos=\"909\"><strong>Configuration:\u00a0<\/strong><\/p>\n<p data-renderer-start-pos=\"909\">Facility Level Config: &#8220;<strong>Allow Shipment Update After Courier Allocation<\/strong>&#8220;<em>\u00a0\u00a0<\/em><strong>default (No)<\/strong>. To enable it, connect with UC Support Team\/KAM to set this config.<\/p>\n<p data-renderer-start-pos=\"909\">Shipper level Config: &#8220;<strong>Action on Editing Shipment after Courier Allocation<\/strong>&#8221; <strong>default (No Action).<\/strong><\/p>\n<h3 id=\"procedure\" dir=\"ltr\"><span class=\"ez-toc-section\" id=\"Procedure\"><\/span>Procedure<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Only when the &#8220;<strong>Allow Shipment Update After Courier Allocation<\/strong>&#8221; config is enabled, the entire flow will work. Else, old cancellation workflow would work.<\/li>\n<li>On the shipping provider page, a new config has been added : &#8220;<strong>Action on Editing Shipment after Courier Allocation<\/strong>&#8220;. It has three values: <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-13032\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/08\/RTS_1-1024x465.png\" alt=\"\" width=\"643\" height=\"292\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/08\/RTS_1-1024x465.png 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/08\/RTS_1-300x136.png 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/08\/RTS_1-768x349.png 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/08\/RTS_1-50x23.png 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/08\/RTS_1-1536x697.png 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/08\/RTS_1-2048x930.png 2048w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/08\/RTS_1-60x27.png 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/08\/RTS_1-100x45.png 100w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>No Action &#8211; <\/strong>On any change in the parameters, no update will be sent to the courier partner. The values will only be updated at UC end.<\/li>\n<li><strong>Send Updated Details to Courier &#8211; <\/strong>On any change in the parameters, the updated values will be sent to the courier partner and also updated at UC end. This config also ensures that apart from the courier allowed values, no other values can be changed for the package. If the user tries to change any other values, it will have to be manually updated, after performing the undo action from the popup that appears.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-13055\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/08\/rts_22082024_2-1024x594.jpg\" alt=\"\" width=\"643\" height=\"373\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/08\/rts_22082024_2-1024x594.jpg 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/08\/rts_22082024_2-300x174.jpg 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/08\/rts_22082024_2-768x446.jpg 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/08\/rts_22082024_2-50x29.jpg 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/08\/rts_22082024_2-60x35.jpg 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/08\/rts_22082024_2-100x58.jpg 100w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/08\/rts_22082024_2.jpg 1515w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/li>\n<li><strong>Cancel on Edit after Courier Allocation &#8211; <\/strong>On any change in the parameters, automatic cancellation of the shipment will take place.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><b>Note : In cancellation via cancel config or on update config,\u00a0 system will move back from Ready to Ship to Packed for forward shipment and from Courier Allocated to Created for reverse shipment.<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have allowed sellers to update the shipping provider if they update the parameters in &#8220;Ready To Ship&#8221; state, before the shipment is dispatched. Applicability Version: Standard, Professional and Enterprise clients Traceability: None, SKU and Item Trace Configuration:\u00a0 Facility Level Config: &#8220;Allow Shipment Update After Courier Allocation&#8220;\u00a0\u00a0default (No). To enable&#8230;<\/p>\n","protected":false},"author":10,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":""},"ht-kb-category":[21],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Update Shipment after RTS - Unicommerce Support Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/update-shipment-after-rts\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Update Shipment after RTS - Unicommerce Support Portal\" \/>\n<meta property=\"og:description\" content=\"We have allowed sellers to update the shipping provider if they update the parameters in &#8220;Ready To Ship&#8221; state, before the shipment is dispatched. Applicability Version: Standard, Professional and Enterprise clients Traceability: None, SKU and Item Trace Configuration:\u00a0 Facility Level Config: &#8220;Allow Shipment Update After Courier Allocation&#8220;\u00a0\u00a0default (No). 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