{"id":13373,"date":"2024-09-18T11:23:43","date_gmt":"2024-09-18T05:53:43","guid":{"rendered":"https:\/\/support.unicommerce.com\/?post_type=ht_kb&p=13373"},"modified":"2025-10-01T16:39:57","modified_gmt":"2025-10-01T11:09:57","slug":"interoperability-amazon-flex-amazon-easyship","status":"publish","type":"ht_kb","link":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/interoperability-amazon-flex-amazon-easyship\/","title":{"rendered":"Interoperability | Amazon Flex\/Amazon Easyship"},"content":{"rendered":"

Purpose\/Background of the Event:<\/strong><\/span><\/p>\n

Sellers using Uniware process orders across multiple Amazon programs\u2014including Warehouse Integration (WI), Pharmacy, Easy Ship (ES), Self Ship (SS), and Multi-location Fulfilment (MLF for ES and SS). When there are technical issues or downtime on the integrator side, sellers are unable to fulfill orders, which impacts their daily operations and customer experience. To address this, Amazon is enabling order processing via SmartHub. This allows sellers to seamlessly process orders during downtime and avoid performance penalties, such as site suspension.<\/p>\n

If there is downtime, sellers can switch to SmartHub to process orders. These orders will be marked with the status \u2018SHIPPED\u2019 or \u2018DELIVERED\u2019 and source as \u2018SmartHub\u2019. The latest order status can be fetched using the getOrder\/listOrder API or through the Orders.Updated event.<\/p>\n

Objectives\/Outcomes<\/strong>:<\/span><\/p>\n

    \n
  1. This Amazon Interoperability will be employed in situations where Amazon Flex\/Easyship orders are not automatically created in Uniware\u2019s system, due to system downtime, timeouts, connectivity problems, or any other issues.<\/li>\n
  2. Prevents potential business losses for sellers by maintaining order consistency and reliability even in the face of technical difficulties.<\/li>\n<\/ol>\n

    Procedure:<\/span><\/strong><\/p>\n\n\n\n\n<\/colgroup>\n\n\n\n\n
    <\/th>\nScenario<\/strong><\/th>\nAction by UC<\/strong><\/th>\n<\/tr>\n
    1<\/td>\nOrders not synced to integrator panel and processed via SmartHub<\/td>\n\n
      \n
    1. Create the new order and update the order status shared by Amazon with processing source as \u2018SmartHub\u2019.<\/li>\n
    2. Deduct Inventory for the ordered SKU directly or using serial number and bin information returned in the customAttributes in the Orders Payload<\/li>\n
    3. Listen to the Orders.Updated events for latest status<\/li>\n
    4. Generate necessary order document like label or invoice retrospectively<\/li>\n<\/ol>\n<\/td>\n<\/tr>\n
    2<\/td>\nOrders have synced but ShipLabel was generated through SmartHub<\/td>\n\n
      \n
    1. Consume the order status shared by Amazon with processing source as \u2018SMARTHUB\u2019<\/li>\n
    2. Deduct Inventory for the ordered SKU directly or using serial number and bin information returned in the customAttributes in the Orders Payload<\/li>\n
    3. Listen to the Orders.Updated events for latest status<\/li>\n
    4. Generate necessary order document like label or invoice retrospectively<\/li>\n<\/ol>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t\t\t\t\t\t\t

      FAQs <\/h3>\r\n\t\t\t\t\t\t