{"id":16123,"date":"2026-04-22T17:40:21","date_gmt":"2026-04-22T12:10:21","guid":{"rendered":"https:\/\/support.unicommerce.com\/?post_type=ht_kb&#038;p=16123"},"modified":"2026-04-22T17:40:21","modified_gmt":"2026-04-22T12:10:21","slug":"shipper-integration-criticalog","status":"publish","type":"ht_kb","link":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipper-integration-criticalog\/","title":{"rendered":"Shipper Integration : CriticaLog"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<div class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/div>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipper-integration-criticalog\/#Introduction\" >Introduction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipper-integration-criticalog\/#Key_Features\" >Key Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipper-integration-criticalog\/#How_to_Configure_CriticaLog_in_Uniware\" >How to Configure CriticaLog in Uniware<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipper-integration-criticalog\/#Frequently_Asked_Questions_FAQs\" >Frequently Asked Questions (FAQ&#8217;s)<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Introduction\"><\/span>Introduction<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\">CriticaLog is a last mile shipping partner and handles logistics part in India. Unicommerce integrate with CriticaLog to help sellers automated tracking shipments based on AWB (Air Way Bill), both forward &amp; reverse shipment &amp; sellers able to reallocate it for reverse shipments.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Key_Features\"><\/span>Key Features<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul style=\"list-style-type: circle;\">\n<li style=\"text-align: justify;\"><strong>Smart Tracking : <\/strong>The system automates AWB (Air Way Bill) tracking for both forward and reverse shipments.<\/li>\n<li><strong>Bi-Directional Shipment<\/strong> : CriticaLog Supports both forwards &amp; reverse directional shipment.<\/li>\n<li style=\"text-align: justify;\"><strong>Label Generation<\/strong> : CriticaLog generates and provides the PDF shipping labels for forward shipment<span style=\"color: #000000;\">.<\/span><\/li>\n<li style=\"text-align: justify;\"><strong>Shipper Reallocation<\/strong> : CriticaLog enables sellers to reallocate CriticaLog on cancelled shipments.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Configure_CriticaLog_in_Uniware\"><\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">How to Configure CriticaLog in Uniware<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Step-1 : Visit Uniware Menu, Hover Settings &amp; Click Shipping Providers<\/strong>.<\/p>\n<figure id=\"attachment_16125\" aria-describedby=\"caption-attachment-16125\" style=\"width: 1900px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16125 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-1_Visit_Uniware_Menu_and_Hover_Settings_Tab__Click_Shipping_Provider-1.jpg\" alt=\"Step-1_Visit_Uniware_Menu_and_Hover_Settings_Tab_&amp;_Click_Shipping_Provider\" width=\"1900\" height=\"859\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-1_Visit_Uniware_Menu_and_Hover_Settings_Tab__Click_Shipping_Provider-1.jpg 1900w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-1_Visit_Uniware_Menu_and_Hover_Settings_Tab__Click_Shipping_Provider-1-300x136.jpg 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-1_Visit_Uniware_Menu_and_Hover_Settings_Tab__Click_Shipping_Provider-1-1024x463.jpg 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-1_Visit_Uniware_Menu_and_Hover_Settings_Tab__Click_Shipping_Provider-1-768x347.jpg 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-1_Visit_Uniware_Menu_and_Hover_Settings_Tab__Click_Shipping_Provider-1-50x23.jpg 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-1_Visit_Uniware_Menu_and_Hover_Settings_Tab__Click_Shipping_Provider-1-1536x694.jpg 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-1_Visit_Uniware_Menu_and_Hover_Settings_Tab__Click_Shipping_Provider-1-60x27.jpg 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-1_Visit_Uniware_Menu_and_Hover_Settings_Tab__Click_Shipping_Provider-1-100x45.jpg 100w\" sizes=\"(max-width: 1900px) 100vw, 1900px\" \/><figcaption id=\"caption-attachment-16125\" class=\"wp-caption-text\">Step-1 : Visit Uniware Menu , Hover Settings &amp; Click Shipping Providers<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><strong>Step-2 : Click <span style=\"color: #0000ff;\">ADD SHIPPING PROVIDER<\/span> Button<\/strong><\/p>\n<figure id=\"attachment_16126\" aria-describedby=\"caption-attachment-16126\" style=\"width: 1903px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16126 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-2_Click_Add_Shipping_Provider.png\" alt=\"Step-2_Click_Add_Shipping_Provider\" width=\"1903\" height=\"835\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-2_Click_Add_Shipping_Provider.png 1903w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-2_Click_Add_Shipping_Provider-300x132.png 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-2_Click_Add_Shipping_Provider-1024x449.png 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-2_Click_Add_Shipping_Provider-768x337.png 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-2_Click_Add_Shipping_Provider-50x22.png 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-2_Click_Add_Shipping_Provider-1536x674.png 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-2_Click_Add_Shipping_Provider-60x26.png 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-2_Click_Add_Shipping_Provider-100x44.png 100w\" sizes=\"(max-width: 1903px) 100vw, 1903px\" \/><figcaption id=\"caption-attachment-16126\" class=\"wp-caption-text\">Step-2 : Click <strong>ADD SHIPPING PROVIDER<\/strong><\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><strong>Step-3 : Search &amp; Select CriticaLog<\/strong><\/p>\n<figure id=\"attachment_16127\" aria-describedby=\"caption-attachment-16127\" style=\"width: 1853px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16127 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-3_Search__Select_CricaLog_India-Pvt.png\" alt=\"Step-3_Search_&amp;_Select_CricaLog_India Pvt\" width=\"1853\" height=\"883\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-3_Search__Select_CricaLog_India-Pvt.png 1853w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-3_Search__Select_CricaLog_India-Pvt-300x143.png 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-3_Search__Select_CricaLog_India-Pvt-1024x488.png 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-3_Search__Select_CricaLog_India-Pvt-768x366.png 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-3_Search__Select_CricaLog_India-Pvt-50x24.png 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-3_Search__Select_CricaLog_India-Pvt-1536x732.png 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-3_Search__Select_CricaLog_India-Pvt-60x29.png 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-3_Search__Select_CricaLog_India-Pvt-100x48.png 100w\" sizes=\"(max-width: 1853px) 100vw, 1853px\" \/><figcaption id=\"caption-attachment-16127\" class=\"wp-caption-text\">Step-3 : Search &amp; Select CriticaLog India Pvt. Ltd.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><strong>Step-4 : Fill Required\u00a0 Information &amp; Click SAVE<\/strong><\/p>\n<figure id=\"attachment_16128\" aria-describedby=\"caption-attachment-16128\" style=\"width: 1920px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16128 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-4_Fill_Requierd_info__Click-SAVE.png\" alt=\"Step-4_Fill_Requierd_info_&amp;_Click SAVE\" width=\"1920\" height=\"892\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-4_Fill_Requierd_info__Click-SAVE.png 1920w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-4_Fill_Requierd_info__Click-SAVE-300x139.png 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-4_Fill_Requierd_info__Click-SAVE-1024x476.png 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-4_Fill_Requierd_info__Click-SAVE-768x357.png 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-4_Fill_Requierd_info__Click-SAVE-50x23.png 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-4_Fill_Requierd_info__Click-SAVE-1536x714.png 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-4_Fill_Requierd_info__Click-SAVE-60x28.png 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-4_Fill_Requierd_info__Click-SAVE-100x46.png 100w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><figcaption id=\"caption-attachment-16128\" class=\"wp-caption-text\">Step-4 : Fill Required Information &amp; Click on <strong>SAVE<\/strong>.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<table style=\"height: 72px; width: 110.443%; border-collapse: collapse;\">\n<tbody>\n<tr style=\"height: 24px;\">\n<td style=\"width: 100%; height: 24px; border-color: #faf87f; background-color: #faf87f; text-align: left;\"><strong>Note :\u00a0 <\/strong>Must ensure that Fetch label link Should be<strong> False.<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 100%; height: 24px; text-align: left;\"><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 True :<\/strong> Forward Shipping label\u00a0 generates by<strong> Unicommerce.<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 100%; height: 24px; text-align: left;\"><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 False : <\/strong>Forward Shipping label\u00a0 generates by<strong> CriticaLog.<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><strong>Step-5 : Navigate to CONNECTORS Tab, Fill Information &amp; Click UPDATE CONNECTOR<\/strong><\/p>\n<figure id=\"attachment_16129\" aria-describedby=\"caption-attachment-16129\" style=\"width: 1917px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16129 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-5_Fill_Requierd_info__Click_UPDATE_CONNECTOR.png\" alt=\"Step-5_Fill_Requierd_info_&amp;_Click_UPDATE_CONNECTOR\" width=\"1917\" height=\"892\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-5_Fill_Requierd_info__Click_UPDATE_CONNECTOR.png 1917w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-5_Fill_Requierd_info__Click_UPDATE_CONNECTOR-300x140.png 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-5_Fill_Requierd_info__Click_UPDATE_CONNECTOR-1024x476.png 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-5_Fill_Requierd_info__Click_UPDATE_CONNECTOR-768x357.png 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-5_Fill_Requierd_info__Click_UPDATE_CONNECTOR-50x23.png 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-5_Fill_Requierd_info__Click_UPDATE_CONNECTOR-1536x715.png 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-5_Fill_Requierd_info__Click_UPDATE_CONNECTOR-60x28.png 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/04\/Step-5_Fill_Requierd_info__Click_UPDATE_CONNECTOR-100x47.png 100w\" sizes=\"(max-width: 1917px) 100vw, 1917px\" \/><figcaption id=\"caption-attachment-16129\" class=\"wp-caption-text\">Step-5 : Navigate on Connectors Tab, Fill Required Information &amp; Click UPDATE CONNECTOR<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<table style=\"height: 72px; width: 100%; border-collapse: collapse;\">\n<tbody>\n<tr style=\"height: 24px;\">\n<td style=\"width: 50%; height: 24px;\"><strong>Fields<\/strong><\/td>\n<td style=\"width: 50%; height: 24px;\"><strong>Parameter<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 50%; height: 24px;\"><span style=\"color: #0000ff;\"><strong>Username<\/strong><\/span><\/td>\n<td style=\"width: 50%; height: 24px;\">Provided by Shipping Provider (CriticaLog)<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 50%; height: 24px;\"><span style=\"color: #0000ff;\"><strong>Password<\/strong><\/span><\/td>\n<td style=\"width: 50%; height: 24px;\">Provided by Shipping Provider (CriticaLog)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions_FAQs\"><\/span>Frequently Asked Questions (FAQ&#8217;s)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><strong>Q1. Which Shipment Method does CriticaLog support\u00a0 ?<\/strong><br \/>\nA.\u00a0 \u00a0CriticaLog supports both forward &amp; Reverse Shipment method.<\/p>\n<p style=\"text-align: justify;\"><strong>Q2. Does CriticaLog automate real-time tracking ?<\/strong><br \/>\nA.\u00a0 \u00a0Yes, CriticaLog automates real-time AWB ( Air Way Bill ) tracking for both Forward &amp; Reverse Shipments.<\/p>\n<p style=\"text-align: justify;\"><strong>Q3. <strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Does CriticaLog provide the shipping label<\/span><\/strong> ?<\/strong><br \/>\nA.\u00a0 <span class=\"ng-star-inserted\">Yes, CriticaLog generates and provides the PDF label, but\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">only for forward shipments<\/span><\/strong><span class=\"ng-star-inserted\">.<\/span><\/p>\n<p style=\"text-align: justify;\"><strong>Q4. <strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">What specific parameter values must sellers configure for CriticaLog<\/span><\/strong> ?<\/strong><br \/>\nA.\u00a0 CriticaLog restricts certain fields to specific keywords. To avoid integration errors, sellers must use the following exact values.<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 10%; text-align: center;\"><strong>Fields<\/strong><\/td>\n<td style=\"width: 10%; text-align: center;\"><strong>Parameters<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 10%; text-align: center;\">Service Type<\/td>\n<td style=\"width: 10%; text-align: center;\">EXPRESS<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 10%; text-align: center;\">Handover Mode<\/td>\n<td style=\"width: 10%; text-align: center;\">Blank<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><strong>Q5. <strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Can sellers reallocate a shipper if an order is cancelled<\/span><\/strong> ?<\/strong><br \/>\nA.\u00a0 \u00a0Yes, CriticaLog enable sellers to reallocate cancelled shipments<del>.<\/del><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction CriticaLog is a last mile shipping partner and handles logistics part in India. Unicommerce integrate with CriticaLog to help sellers automated tracking shipments based on AWB (Air Way Bill), both forward &amp; reverse shipment &amp; sellers able to reallocate it for reverse shipments. Key Features Smart Tracking : The&#8230;<\/p>\n","protected":false},"author":13,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":""},"ht-kb-category":[],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shipper Integration : CriticaLog - Unicommerce Support Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/shipper-integration-criticalog\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipper Integration : CriticaLog - Unicommerce Support Portal\" \/>\n<meta property=\"og:description\" content=\"Introduction CriticaLog is a last mile shipping partner and handles logistics part in India. Unicommerce integrate with CriticaLog to help sellers automated tracking shipments based on AWB (Air Way Bill), both forward &amp; reverse shipment &amp; sellers able to reallocate it for reverse shipments. 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