{"id":16193,"date":"2026-05-18T13:13:16","date_gmt":"2026-05-18T07:43:16","guid":{"rendered":"https:\/\/support.unicommerce.com\/?post_type=ht_kb&#038;p=16193"},"modified":"2026-06-01T10:47:47","modified_gmt":"2026-06-01T05:17:47","slug":"uni-capture-video-management-system-vms","status":"publish","type":"ht_kb","link":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/","title":{"rendered":"UniCapture : Video Management System (VMS)"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<div class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/div>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Overview\" >Overview<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Purpose\" >Purpose<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Applicability_Prerequisites\" >Applicability &amp; Prerequisites<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Applicability\" >Applicability<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Prerequisites\" >Prerequisites<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#How_to_create_a_Folder_in_the_My_Folder_Section\" >How to create a Folder in the My Folder Section<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Step-1_Visit_Uniware_Menu_Hover_Tools_Click_My_Folders\" >Step-1: Visit Uniware Menu, Hover Tools &amp; Click My Folders<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Step-2_Click_the_CREATE_FOLDER_button\" >Step-2: Click the CREATE FOLDER button.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Step-3_Name_the_folder_select_the_identifier_and_click_SAVE\" >Step-3: Name the folder, select the identifier, and click SAVE<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#How_It_Works\" >How It Works<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Access_Media_Capture_Window\" >Access Media Capture Window<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Step-1_Visit_Uniware_Menu_Hover_Tools_Click_Start_Recording\" >Step-1: Visit Uniware Menu, Hover Tools &amp; Click Start Recording<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Step-2_Stay_on_Media_Capture_Window\" >Step-2: Stay on Media Capture Window<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Process-1_Recording_Forward_Packaging\" >Process-1: Recording Forward Packaging<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Step-1_In_the_Forward_Packaging_Section_Click_START_RECORDING\" >Step-1: In the Forward Packaging Section, Click START RECORDING<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Step-2_Select_Required_Data_Identifier_Provide_the_Identifier_Number_in_the_Scan_Box_Hit_the_Enter_Button_to_Start_Recording\" >Step-2: Select Required Data &amp; Identifier, Provide the Identifier Number in the Scan Box, &amp; Hit the Enter Button to Start Recording.<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Process-2_Recording_Return_Shipments_Inwarding\" >Process-2: Recording Return Shipments (Inwarding)<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Step-1_In_the_Return_Unpacking_Section_Click_START_RECORDING\" >Step-1: In the Return Unpacking Section, Click START RECORDING<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Step-2_Select_Required_Data_Identifier_Provide_the_Identifier_Number_in_the_Scan_Box_Hit_the_Enter_Button_to_Start_Recording-2\" >Step-2: Select Required Data &amp; Identifier, Provide the Identifier Number in the Scan Box, &amp; Hit the Enter Button to Start Recording.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Step-3_Mark_the_Return_Condition_of_the_Package\" >Step-3: Mark the Return Condition of the Package.<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Canceling_a_Recording\" >Canceling a Recording<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Keyboard_Shortcuts\" >Keyboard Shortcuts<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Access_Recording\" >Access Recording<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Step-1_Visit_Uniware_Menu_Hover_Tools_Click_Access_Recording\" >Step-1: Visit Uniware Menu, Hover Tools &amp; Click Access Recording.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Step-2_Click_Import_CSV_Visit_the_Excel_Sheet_that_Contains_Records_of_Video_Images\" >Step-2: Click Import CSV &amp; Visit the Excel Sheet that Contains Records of Video &amp; Images.<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Quick-Recap\" >Quick-Recap<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/#Frequently_Asked_Questions_FAQs\" >Frequently Asked Questions (FAQs)<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"ng-star-inserted\"><span class=\"ez-toc-section\" id=\"Overview\"><\/span><span class=\"ng-star-inserted\">Overview<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"ng-star-inserted\" style=\"text-align: justify;\"><span class=\"ng-star-inserted\">The <\/span><span class=\"ng-star-inserted\">UniCapture VMS allows warehouse users to record video sessions of the packing and return processes. <\/span><\/p>\n<p class=\"ng-star-inserted\" style=\"text-align: justify;\"><span class=\"ng-star-inserted\">The recorded video establishes clear proof of Packing\/Product condition and help resolve claims quickly.<\/span><\/p>\n<h2 class=\"ng-star-inserted\"><span class=\"ez-toc-section\" id=\"Purpose\"><\/span><span class=\"ng-star-inserted\">Purpose<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Use the UniCapture<\/span><\/p>\n<ul class=\"ng-star-inserted\">\n<li class=\"ng-star-inserted\">\n<p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\"><strong>Proof of Packin<\/strong>g: Provide proof of packing for logistics and insurance claims.<\/span><\/p>\n<\/li>\n<li class=\"ng-star-inserted\">\n<p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\"><strong>Customer Dispute<\/strong>: Resolve customer disputes quickly with visual evidence.<\/span><\/p>\n<\/li>\n<li class=\"ng-star-inserted\">\n<p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\"><strong>Return Handle Transparency<\/strong>: Verify the physical condition of returned items.<\/span><\/p>\n<\/li>\n<li class=\"ng-star-inserted\">\n<p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\"><strong>Audit Evidence<\/strong>: Maintain clear audit trails for all shipped packages.<\/span><\/p>\n<\/li>\n<\/ul>\n<h2 class=\"ng-star-inserted\"><span class=\"ez-toc-section\" id=\"Applicability_Prerequisites\"><\/span><span class=\"ng-star-inserted\">Applicability &amp; Prerequisites<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Applicability\"><\/span>Applicability<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul class=\"ng-star-inserted\">\n<li class=\"ng-star-inserted\">\n<p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Requirement:<\/span><\/strong><span class=\"ng-star-inserted\"> This feature is available to users with <strong>SMB ( Small &amp; Medium Businesses) &amp; D2C<\/strong><\/span><span class=\"ng-star-inserted\">.<\/span><\/p>\n<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Prerequisites\"><\/span>Prerequisites<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"ng-star-inserted\" style=\"text-align: justify;\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">System Configuration:<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0You must configure folders in the\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">My Folders<\/span><\/strong><span class=\"ng-star-inserted\"> section of the Uniware application before you start recording.<\/span><\/p>\n<h4 class=\"ng-star-inserted\"><span class=\"ez-toc-section\" id=\"How_to_create_a_Folder_in_the_My_Folder_Section\"><\/span>How to create a Folder in the My Folder Section<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<h5><span class=\"ez-toc-section\" id=\"Step-1_Visit_Uniware_Menu_Hover_Tools_Click_My_Folders\"><\/span><strong>Step-1: Visit Uniware Menu, Hover Tools &amp; Click My Folders<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<figure id=\"attachment_16280\" aria-describedby=\"caption-attachment-16280\" style=\"width: 1895px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16280 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_1_Visit-Uniware-Menu_Hover-Tools-Click-My-Folder.webp\" alt=\"Step_1_Visit Uniware Menu_Hover Tools &amp; Click My Folder\" width=\"1895\" height=\"797\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_1_Visit-Uniware-Menu_Hover-Tools-Click-My-Folder.webp 1895w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_1_Visit-Uniware-Menu_Hover-Tools-Click-My-Folder-300x126.webp 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_1_Visit-Uniware-Menu_Hover-Tools-Click-My-Folder-1024x431.webp 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_1_Visit-Uniware-Menu_Hover-Tools-Click-My-Folder-768x323.webp 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_1_Visit-Uniware-Menu_Hover-Tools-Click-My-Folder-50x21.webp 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_1_Visit-Uniware-Menu_Hover-Tools-Click-My-Folder-1536x646.webp 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_1_Visit-Uniware-Menu_Hover-Tools-Click-My-Folder-60x25.webp 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_1_Visit-Uniware-Menu_Hover-Tools-Click-My-Folder-100x42.webp 100w\" sizes=\"(max-width: 1895px) 100vw, 1895px\" \/><figcaption id=\"caption-attachment-16280\" class=\"wp-caption-text\">Fig: Visit Uniware Menu, Hover Tools &amp; Click My Folders<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h5><span class=\"ez-toc-section\" id=\"Step-2_Click_the_CREATE_FOLDER_button\"><\/span><strong>Step-2: Click the CREATE FOLDER button.<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<figure id=\"attachment_16282\" aria-describedby=\"caption-attachment-16282\" style=\"width: 1897px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16282 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-2_Click_CREATE_FOLDER.webp\" alt=\"Step-2_Click_CREATE_FOLDER\" width=\"1897\" height=\"757\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-2_Click_CREATE_FOLDER.webp 1897w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-2_Click_CREATE_FOLDER-300x120.webp 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-2_Click_CREATE_FOLDER-1024x409.webp 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-2_Click_CREATE_FOLDER-768x306.webp 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-2_Click_CREATE_FOLDER-50x20.webp 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-2_Click_CREATE_FOLDER-1536x613.webp 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-2_Click_CREATE_FOLDER-60x24.webp 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-2_Click_CREATE_FOLDER-100x40.webp 100w\" sizes=\"(max-width: 1897px) 100vw, 1897px\" \/><figcaption id=\"caption-attachment-16282\" class=\"wp-caption-text\">Fig: Click the CREATE FOLDER button.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h5><span class=\"ez-toc-section\" id=\"Step-3_Name_the_folder_select_the_identifier_and_click_SAVE\"><\/span><strong>Step-3: Name the folder, select the identifier, and click SAVE<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<figure id=\"attachment_16284\" aria-describedby=\"caption-attachment-16284\" style=\"width: 1911px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16284 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-3_Create_Folder_Pop_Up_Window_Will_Open_Create_Folder.webp\" alt=\"Step-3_Create_Folder_Pop_Up_Window_Will_Open_Create_Folder\" width=\"1911\" height=\"836\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-3_Create_Folder_Pop_Up_Window_Will_Open_Create_Folder.webp 1911w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-3_Create_Folder_Pop_Up_Window_Will_Open_Create_Folder-300x131.webp 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-3_Create_Folder_Pop_Up_Window_Will_Open_Create_Folder-1024x448.webp 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-3_Create_Folder_Pop_Up_Window_Will_Open_Create_Folder-768x336.webp 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-3_Create_Folder_Pop_Up_Window_Will_Open_Create_Folder-50x22.webp 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-3_Create_Folder_Pop_Up_Window_Will_Open_Create_Folder-1536x672.webp 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-3_Create_Folder_Pop_Up_Window_Will_Open_Create_Folder-60x26.webp 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-3_Create_Folder_Pop_Up_Window_Will_Open_Create_Folder-100x44.webp 100w\" sizes=\"(max-width: 1911px) 100vw, 1911px\" \/><figcaption id=\"caption-attachment-16284\" class=\"wp-caption-text\">Fig: Name the folder, select the identifier, and click SAVE<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<table style=\"border-collapse: collapse; width: 100%; height: 23px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; height: 23px; background-color: #ebfa1e; text-align: center; vertical-align: middle;\"><strong><span style=\"color: #000000;\">Note: Identifier Selection is not Mandatory here. By default, it is set to &#8221; <span style=\"font-size: 14pt;\">No Identifier<\/span> &#8220;.<\/span><\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 class=\"ng-star-inserted\"><span class=\"ez-toc-section\" id=\"How_It_Works\"><\/span><span class=\"ng-star-inserted\">How It Works<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Access_Media_Capture_Window\"><\/span><span class=\"ng-star-inserted\" style=\"color: #0000ff;\">Access Media Capture Window<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"Step-1_Visit_Uniware_Menu_Hover_Tools_Click_Start_Recording\"><\/span>Step-1: Visit Uniware Menu, Hover Tools &amp; Click Start Recording<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<figure id=\"attachment_16286\" aria-describedby=\"caption-attachment-16286\" style=\"width: 1889px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16286 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-1_Hover_On_Tools__Click_Start_Recording.webp\" alt=\"\" width=\"1889\" height=\"805\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-1_Hover_On_Tools__Click_Start_Recording.webp 1889w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-1_Hover_On_Tools__Click_Start_Recording-300x128.webp 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-1_Hover_On_Tools__Click_Start_Recording-1024x436.webp 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-1_Hover_On_Tools__Click_Start_Recording-768x327.webp 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-1_Hover_On_Tools__Click_Start_Recording-50x21.webp 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-1_Hover_On_Tools__Click_Start_Recording-1536x655.webp 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-1_Hover_On_Tools__Click_Start_Recording-60x26.webp 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-1_Hover_On_Tools__Click_Start_Recording-100x43.webp 100w\" sizes=\"(max-width: 1889px) 100vw, 1889px\" \/><figcaption id=\"caption-attachment-16286\" class=\"wp-caption-text\">Fig: Visit Uniware Menu, Hover Tools &amp; Click Start Recording.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h4 id=\"Media_Capture\"><span class=\"ez-toc-section\" id=\"Step-2_Stay_on_Media_Capture_Window\"><\/span>Step-2: Stay on Media Capture Window<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<figure id=\"attachment_16288\" aria-describedby=\"caption-attachment-16288\" style=\"width: 1910px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16288 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/record_window.webp\" alt=\"\" width=\"1910\" height=\"793\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/record_window.webp 1910w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/record_window-300x125.webp 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/record_window-1024x425.webp 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/record_window-768x319.webp 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/record_window-50x21.webp 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/record_window-1536x638.webp 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/record_window-60x25.webp 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/record_window-100x42.webp 100w\" sizes=\"(max-width: 1910px) 100vw, 1910px\" \/><figcaption id=\"caption-attachment-16288\" class=\"wp-caption-text\">Fig: Stay on Media Capture Window<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h3 class=\"ng-star-inserted\"><span class=\"ez-toc-section\" id=\"Process-1_Recording_Forward_Packaging\"><\/span><span class=\"ng-star-inserted\" style=\"color: #0000ff;\">Process-1: Recording Forward Packaging<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4 class=\"ng-star-inserted\"><span class=\"ez-toc-section\" id=\"Step-1_In_the_Forward_Packaging_Section_Click_START_RECORDING\"><\/span>Step-1: In the Forward Packaging Section, Click START RECORDING<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<figure id=\"attachment_16289\" aria-describedby=\"caption-attachment-16289\" style=\"width: 1910px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16289 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_2_In_Forward_Packaging_Click-Start-Recording.webp\" alt=\"Fig : In Forward Packaging Section , Click START RECORDING\" width=\"1910\" height=\"793\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_2_In_Forward_Packaging_Click-Start-Recording.webp 1910w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_2_In_Forward_Packaging_Click-Start-Recording-300x125.webp 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_2_In_Forward_Packaging_Click-Start-Recording-1024x425.webp 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_2_In_Forward_Packaging_Click-Start-Recording-768x319.webp 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_2_In_Forward_Packaging_Click-Start-Recording-50x21.webp 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_2_In_Forward_Packaging_Click-Start-Recording-1536x638.webp 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_2_In_Forward_Packaging_Click-Start-Recording-60x25.webp 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_2_In_Forward_Packaging_Click-Start-Recording-100x42.webp 100w\" sizes=\"(max-width: 1910px) 100vw, 1910px\" \/><figcaption id=\"caption-attachment-16289\" class=\"wp-caption-text\">Fig: In the Forward Packaging Section, Click START RECORDING<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Step-2_Select_Required_Data_Identifier_Provide_the_Identifier_Number_in_the_Scan_Box_Hit_the_Enter_Button_to_Start_Recording\"><\/span>Step-2: Select Required Data &amp; Identifier, Provide the Identifier Number in the Scan Box, &amp; Hit the Enter Button to Start Recording.<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">1. Choose the Scan Identifier Type:<\/span><\/strong><span class=\"ng-star-inserted\"> Select your preferred identifier\u00a0<span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">from\u00a0<strong>the dropdown<\/strong><\/span>.<\/span><\/p>\n<ul style=\"list-style-type: disc;\">\n<li class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">No Identifier<\/span><\/li>\n<li class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">AWB<\/span><\/li>\n<li class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Shipping Package Code<\/span><\/li>\n<li>Sale Order Code<\/li>\n<\/ul>\n<figure id=\"attachment_16363\" aria-describedby=\"caption-attachment-16363\" style=\"width: 1893px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16363 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-2.jpg\" alt=\"\" width=\"1893\" height=\"829\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-2.jpg 1893w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-2-300x131.jpg 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-2-1024x448.jpg 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-2-768x336.jpg 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-2-50x22.jpg 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-2-1536x673.jpg 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-2-60x26.jpg 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-2-100x44.jpg 100w\" sizes=\"(max-width: 1893px) 100vw, 1893px\" \/><figcaption id=\"caption-attachment-16363\" class=\"wp-caption-text\">Fig: Select Required Identifiers<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><strong class=\"ng-star-inserted\" style=\"text-align: justify;\"><span class=\"ng-star-inserted\">2. Start Recording:<\/span><\/strong><span class=\"ng-star-inserted\"> Scan or type your chosen Identifier and hit the<strong>\u00a0Enter Button<\/strong>. The recording starts automatically as soon as the system validates the scan.<\/span><\/p>\n<figure id=\"attachment_16362\" aria-describedby=\"caption-attachment-16362\" style=\"width: 1919px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16362 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-4.jpg\" alt=\"\" width=\"1919\" height=\"835\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-4.jpg 1919w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-4-300x131.jpg 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-4-1024x446.jpg 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-4-768x334.jpg 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-4-50x22.jpg 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-4-1536x668.jpg 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-4-60x26.jpg 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-4-100x44.jpg 100w\" sizes=\"(max-width: 1919px) 100vw, 1919px\" \/><figcaption id=\"caption-attachment-16362\" class=\"wp-caption-text\">Fig: Select Required Data &amp; Identifier, Filled Identifier Number in Scan Box &amp; Press Enter Button to Start Recording.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<table style=\"border-collapse: collapse; width: 100%; height: 23px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; background-color: #ebfa1e; height: 23px; text-align: center; vertical-align: middle;\"><strong>Note<\/strong>: <span class=\"ng-star-inserted\">Toggle the audio switch to\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Enable<\/span><\/strong><span class=\"ng-star-inserted\"> if you want to record sound. By default, it is <strong>Disabled.<\/strong><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"ng-star-inserted\" style=\"text-align: justify;\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">3. Capture Images (Optional):<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0While recording, click\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Capture Image<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0or press the\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Spacebar<\/span><\/strong><span class=\"ng-star-inserted\"> to capture photos.<\/span><\/p>\n<p><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">4. Stop \/ Complete Recording :<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0<\/span><\/p>\n<p>To stop the recording, click the <strong>STOP RECORDING<\/strong> Button.<\/p>\n<p style=\"text-align: justify;\"><span class=\"ng-star-inserted\" style=\"text-align: justify;\">The system automatically saves the video and any captured photos when the 2-minute limit ends, either you can start the new recording to stop and start new recording.<\/span><\/p>\n<figure id=\"attachment_16364\" aria-describedby=\"caption-attachment-16364\" style=\"width: 1917px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16364 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-2.jpg\" alt=\"\" width=\"1917\" height=\"886\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-2.jpg 1917w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-2-300x139.jpg 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-2-1024x473.jpg 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-2-768x355.jpg 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-2-50x23.jpg 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-2-1536x710.jpg 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-2-60x28.jpg 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-2-100x46.jpg 100w\" sizes=\"(max-width: 1917px) 100vw, 1917px\" \/><figcaption id=\"caption-attachment-16364\" class=\"wp-caption-text\">Fig: Click Capture Image Button or Press Spacebar to Click Snapshot &amp; Click STOP RECORDING to stop recording.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h3 class=\"ng-star-inserted\"><span class=\"ez-toc-section\" id=\"Process-2_Recording_Return_Shipments_Inwarding\"><\/span><span class=\"ng-star-inserted\" style=\"color: #0000ff;\">Process-2: Recording Return Shipments (Inwarding)<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Before starting recording, visit back to <strong><a href=\"#Media_Capture\"> Media Capture Window Page<\/a><\/strong>.<\/span><\/p>\n<h4 class=\"ng-star-inserted\"><span class=\"ez-toc-section\" id=\"Step-1_In_the_Return_Unpacking_Section_Click_START_RECORDING\"><\/span><span class=\"ng-star-inserted\">Step-1: <\/span>In the Return Unpacking Section, Click START RECORDING<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<figure id=\"attachment_16296\" aria-describedby=\"caption-attachment-16296\" style=\"width: 1910px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16296 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-7_Click_Start_Recording_For_Reverce_Recording.webp\" alt=\"Step-7_Click_Start_Recording_For_Reverce_Recording\" width=\"1910\" height=\"773\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-7_Click_Start_Recording_For_Reverce_Recording.webp 1910w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-7_Click_Start_Recording_For_Reverce_Recording-300x121.webp 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-7_Click_Start_Recording_For_Reverce_Recording-1024x414.webp 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-7_Click_Start_Recording_For_Reverce_Recording-768x311.webp 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-7_Click_Start_Recording_For_Reverce_Recording-50x20.webp 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-7_Click_Start_Recording_For_Reverce_Recording-1536x622.webp 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-7_Click_Start_Recording_For_Reverce_Recording-60x24.webp 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step-7_Click_Start_Recording_For_Reverce_Recording-100x40.webp 100w\" sizes=\"(max-width: 1910px) 100vw, 1910px\" \/><figcaption id=\"caption-attachment-16296\" class=\"wp-caption-text\">Fig: In the Return Unpacking section, click START RECORDING<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Step-2_Select_Required_Data_Identifier_Provide_the_Identifier_Number_in_the_Scan_Box_Hit_the_Enter_Button_to_Start_Recording-2\"><\/span>Step-2: Select Required Data &amp; Identifier, Provide the Identifier Number in the Scan Box, &amp; Hit the Enter Button to Start Recording.<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p class=\"ng-star-inserted\" style=\"text-align: justify;\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">1. Choose the Scan Identifier Type:<\/span><\/strong><span class=\"ng-star-inserted\"> Select your preferred identifier at the bottom of the modal, or keep the default selection.<\/span><\/p>\n<ul style=\"list-style-type: disc;\">\n<li class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">No Identifier<\/span><\/li>\n<li class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">AWB<\/span><\/li>\n<li class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Shipping Package Code<\/span><\/li>\n<li>Sale Order Code<\/li>\n<\/ul>\n<figure id=\"attachment_16365\" aria-describedby=\"caption-attachment-16365\" style=\"width: 1893px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16365 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-3.jpg\" alt=\"\" width=\"1893\" height=\"829\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-3.jpg 1893w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-3-300x131.jpg 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-3-1024x448.jpg 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-3-768x336.jpg 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-3-50x22.jpg 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-3-1536x673.jpg 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-3-60x26.jpg 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/SCan_Indentifier-3-100x44.jpg 100w\" sizes=\"(max-width: 1893px) 100vw, 1893px\" \/><figcaption id=\"caption-attachment-16365\" class=\"wp-caption-text\">Fig: Click the Dropdown &amp; Select Identifier.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">2. Start Recording:<\/span><\/strong><span class=\"ng-star-inserted\"> Scan or type your chosen Identifier and hit the<strong>\u00a0Enter Button<\/strong>. The recording starts automatically as soon as the system validates the scan.<\/span><\/p>\n<figure id=\"attachment_16366\" aria-describedby=\"caption-attachment-16366\" style=\"width: 1919px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16366 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-5.jpg\" alt=\"\" width=\"1919\" height=\"835\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-5.jpg 1919w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-5-300x131.jpg 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-5-1024x446.jpg 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-5-768x334.jpg 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-5-50x22.jpg 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-5-1536x668.jpg 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-5-60x26.jpg 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_3_Select_Identifier_Tag_Enter_Selected_Identifier_Inside_Ssan-to-Start_Stop-click-box__Click_Start_Recording-5-100x44.jpg 100w\" sizes=\"(max-width: 1919px) 100vw, 1919px\" \/><figcaption id=\"caption-attachment-16366\" class=\"wp-caption-text\">Fig: Select Required Data &amp; Identifier, Filled Identifier Number in Scan Box &amp; Press Enter Button to Start Recording.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<table style=\"border-collapse: collapse; width: 100%; height: 23px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; background-color: #ebfa1e; height: 23px; text-align: center; vertical-align: middle;\"><strong>Note<\/strong>: <span class=\"ng-star-inserted\">Toggle the audio switch to\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Enable<\/span><\/strong><span class=\"ng-star-inserted\"> if you want to record sound. By default, it is <strong>disabled.<\/strong><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"ng-star-inserted\" style=\"text-align: justify;\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">3. Capture Images (Optional):<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0While recording, click\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Capture Image<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0or press the\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Spacebar<\/span><\/strong><span class=\"ng-star-inserted\"> to capture photos.<\/span><\/p>\n<p><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">4. Stop \/ Complete Recording :<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0<\/span><\/p>\n<p>To stop the recording, click the <strong>STOP RECORDING<\/strong> Button.<\/p>\n<p style=\"text-align: justify;\"><span class=\"ng-star-inserted\">The system automatically saves the video and any captured photos when the 2-minute limit ends, <span class=\"ng-star-inserted\" style=\"text-align: justify;\">either you can start the new recording to stop and start new recording<\/span>.<\/span><\/p>\n<figure id=\"attachment_16367\" aria-describedby=\"caption-attachment-16367\" style=\"width: 1917px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16367 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-3.jpg\" alt=\"\" width=\"1917\" height=\"886\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-3.jpg 1917w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-3-300x139.jpg 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-3-1024x473.jpg 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-3-768x355.jpg 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-3-50x23.jpg 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-3-1536x710.jpg 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-3-60x28.jpg 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-115931-3-100x46.jpg 100w\" sizes=\"(max-width: 1917px) 100vw, 1917px\" \/><figcaption id=\"caption-attachment-16367\" class=\"wp-caption-text\">Fig: Click the Capture Image Button or Press Spacebar to click Snapshot, and click the STOP RECORDING Button to Stop Recording.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Step-3_Mark_the_Return_Condition_of_the_Package\"><\/span>Step-3: Mark the Return Condition of the Package.<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Press the\u00a0<strong>Spacebar <\/strong>or<strong> click on Good <\/strong>to mark the package as\u00a0<strong>Good<\/strong>.<\/li>\n<li>Press\u00a0<strong>Enter <\/strong>or<strong> Click on Bad <\/strong>to mark the package as\u00a0<strong>BAD <\/strong>or<strong> click on Bad<\/strong>.<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16304 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Good_BAd.webp\" alt=\"\" width=\"1907\" height=\"813\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Good_BAd.webp 1907w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Good_BAd-300x128.webp 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Good_BAd-1024x437.webp 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Good_BAd-768x327.webp 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Good_BAd-50x21.webp 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Good_BAd-1536x655.webp 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Good_BAd-60x26.webp 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Good_BAd-100x43.webp 100w\" sizes=\"(max-width: 1907px) 100vw, 1907px\" \/>Fig: Mark Good \/ Bad Return Package.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Canceling_a_Recording\"><\/span><span style=\"color: #0000ff;\">Canceling a Recording<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>You can cancel an active recording session at any time:<\/p>\n<ol>\n<li>Press the\u00a0<strong>ESC <\/strong>key on your keyboard.<\/li>\n<li>The system discards the current session and\u00a0<strong>does not save <\/strong>any media files.<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Keyboard_Shortcuts\"><\/span><span style=\"color: #0000ff;\">Keyboard Shortcuts<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Use these quick keyboard actions to speed up your warehouse workflow:<\/p>\n<table style=\"width: 98.7616%; height: 190px;\">\n<tbody>\n<tr style=\"height: 45px;\">\n<td style=\"height: 45px; background-color: #f1fa43; text-align: left; vertical-align: middle;\"><strong>Action<\/strong><\/td>\n<td style=\"height: 45px; background-color: #f1fa43; text-align: left; vertical-align: middle;\"><strong>Keyboard Key<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 45px;\">\n<td style=\"height: 45px;\"><strong>Capture Image<\/strong><\/td>\n<td style=\"height: 45px;\">Spacebar<\/td>\n<\/tr>\n<tr style=\"height: 45px;\">\n<td style=\"height: 45px;\"><strong>Mark Return as GOOD<\/strong><\/td>\n<td style=\"height: 45px;\">Spacebar<\/td>\n<\/tr>\n<tr style=\"height: 45px;\">\n<td style=\"height: 45px;\"><strong>Mark Return as BAD<\/strong><\/td>\n<td style=\"height: 45px;\">Enter<\/td>\n<\/tr>\n<tr style=\"height: 10px;\">\n<td style=\"height: 10px;\"><strong>Cancel\/Discard Session<\/strong><\/td>\n<td style=\"height: 10px;\">ESC<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><\/h3>\n<h3 class=\"ng-star-inserted\"><span class=\"ez-toc-section\" id=\"Access_Recording\"><\/span><span class=\"ng-star-inserted\" style=\"color: #0000ff;\">Access Recording<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\">To Access Video Recording and Capture Images for both Forward Packaging &amp; Return Unpacking.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Step-1_Visit_Uniware_Menu_Hover_Tools_Click_Access_Recording\"><\/span>Step-1: Visit Uniware Menu, Hover Tools &amp; Click Access Recording.<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<figure id=\"attachment_16305\" aria-describedby=\"caption-attachment-16305\" style=\"width: 1915px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16305 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_10_To_access_Recording_Visit_Tools_Access_Recording_and.webp\" alt=\"\" width=\"1915\" height=\"840\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_10_To_access_Recording_Visit_Tools_Access_Recording_and.webp 1915w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_10_To_access_Recording_Visit_Tools_Access_Recording_and-300x132.webp 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_10_To_access_Recording_Visit_Tools_Access_Recording_and-1024x449.webp 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_10_To_access_Recording_Visit_Tools_Access_Recording_and-768x337.webp 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_10_To_access_Recording_Visit_Tools_Access_Recording_and-50x22.webp 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_10_To_access_Recording_Visit_Tools_Access_Recording_and-1536x674.webp 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_10_To_access_Recording_Visit_Tools_Access_Recording_and-60x26.webp 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Step_10_To_access_Recording_Visit_Tools_Access_Recording_and-100x44.webp 100w\" sizes=\"(max-width: 1915px) 100vw, 1915px\" \/><figcaption id=\"caption-attachment-16305\" class=\"wp-caption-text\">Fig: Visit Uniware, Hover Tools &amp; Click Access Recording.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Step-2_Click_Import_CSV_Visit_the_Excel_Sheet_that_Contains_Records_of_Video_Images\"><\/span>Step-2: Click Import CSV &amp; Visit the Excel Sheet that Contains Records of Video &amp; Images.<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<figure id=\"attachment_16306\" aria-describedby=\"caption-attachment-16306\" style=\"width: 1915px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16306 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-151927.webp\" alt=\"\" width=\"1915\" height=\"889\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-151927.webp 1915w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-151927-300x139.webp 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-151927-1024x475.webp 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-151927-768x357.webp 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-151927-50x23.webp 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-151927-1536x713.webp 1536w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-151927-60x28.webp 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-14-151927-100x46.webp 100w\" sizes=\"(max-width: 1915px) 100vw, 1915px\" \/><figcaption id=\"caption-attachment-16306\" class=\"wp-caption-text\">Fig: Click Import CSV &amp; Visit to Excel Sheet Contains Records of Video &amp; Images.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 100%; background-color: #ebfa1e; vertical-align: middle; text-align: justify;\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Note:<\/span><\/strong><span class=\"ng-star-inserted\"> If a high-quality video fails to upload due to poor network connectivity, the system will automatically resume the upload once sufficient bandwidth is available. There is no need to record or restart the upload process manually.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Quick-Recap\"><\/span>Quick-Recap<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Quickly Revised steps to Operate UniCapture VMS Feature.<\/p>\n<figure id=\"attachment_16264\" aria-describedby=\"caption-attachment-16264\" style=\"width: 960px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16264 size-full\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Uni-Capture_Flow-1.jpg\" alt=\"\" width=\"960\" height=\"720\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Uni-Capture_Flow-1.jpg 960w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Uni-Capture_Flow-1-300x225.jpg 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Uni-Capture_Flow-1-768x576.jpg 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Uni-Capture_Flow-1-50x38.jpg 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Uni-Capture_Flow-1-60x45.jpg 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2026\/05\/Uni-Capture_Flow-1-100x75.jpg 100w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><figcaption id=\"caption-attachment-16264\" class=\"wp-caption-text\">Fig: Important Steps to Smoothly Operate UniCapture VMS.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions_FAQs\"><\/span>Frequently Asked Questions (FAQs)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><strong>Q: Can I record videos longer than 2 minutes?<\/strong><br \/>\nA: Yes. The system has a strict safety limit of 2 minutes per session. The recording stops automatically after 2 minutes.<br \/>\nIf you have to take special permission to increase the recording session limit from managers, then you will be able to record more than 2 min.<\/p>\n<p><strong>Q: Where does the system save my captured images?<\/strong><br \/>\nA: The system automatically attaches all captured images to the created folder for easy retrieval.<\/p>\n<p style=\"text-align: justify;\"><strong>Q: Can I record without scanning an AWB, Shipping Package Code &amp; Sale Order Code?<\/strong><br \/>\nA: Yes. Select the &#8220;No Identifier&#8221; option before starting your recording.<\/p>\n<p><strong>Q: What happens if I accidentally press the ESC key during a recording?<\/strong><br \/>\nA: The system immediately closes the session, discards the video, and deletes all temporary data.<\/p>\n<div class=\"n6owBd awi2gc\" style=\"text-align: justify;\" data-sfc-cp=\"\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-hveid=\"CAAIBBAA\" data-complete=\"true\" data-processed=\"true\"><strong class=\"Yjhzub\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-complete=\"true\" data-processed=\"true\">Q: Can I select a different Air Waybill (AWB) identifier when I start recording than the one chosen during folder creation?<\/strong><\/div>\n<div class=\"n6owBd awi2gc\" style=\"text-align: justify;\" data-sfc-cp=\"\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-hveid=\"CAAIBBAA\" data-complete=\"true\" data-processed=\"true\">A:\u00a0Yes. The system allows you to record your session without displaying any errors, even if the identifiers do not match.<\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview The UniCapture VMS allows warehouse users to record video sessions of the packing and return processes. The recorded video establishes clear proof of Packing\/Product condition and help resolve claims quickly. Purpose Use the UniCapture Proof of Packing: Provide proof of packing for logistics and insurance claims. Customer Dispute: Resolve&#8230;<\/p>\n","protected":false},"author":13,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":""},"ht-kb-category":[],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>UniCapture : Video Management System (VMS) - Unicommerce Support Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/uni-capture-video-management-system-vms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UniCapture : Video Management System (VMS) - Unicommerce Support Portal\" \/>\n<meta property=\"og:description\" content=\"Overview The UniCapture VMS allows warehouse users to record video sessions of the packing and return processes. 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