Returns can be broadly divided into two types:<\/p>\n
1.\u00a0 Return to Origin, RTO
\n2.\u00a0 Customer initiated Return, CIR<\/p>\n
If are returned are taking in the system manually or from marketplaces then we can categories it in direct return which is refect in Customer Return tab under\u00a0 Fullfilment>Shipments>Customer Return<\/strong>, Now Return reason, date and bifurcation between RTO – CIR from marketplace returns Return to Origin (RTO)<\/strong><\/p>\n In case a shipping package could not be delivered at your doorstep for a certain reason like, door found locked or location not found etc, the item must return to the warehouse.<\/p>\n At the warehouse, the process would involve creating a manifest for the return.<\/p>\n Learn more about RTO<\/a><\/p>\n Customer Initiated Returns (CIR)<\/strong><\/p>\n In case a customer initiates a return after receiving the package, a reverse pickup has to be created in the system. The customer return is handled by Market-places or by the vendor(s) depending upon from where it originated.<\/p>\n Uniware allows reversing pick up to be created only for those shipments having status \u201cDISPATCHED\u201d.<\/p>\n \u200bLean more about CIR<\/a><\/p>\n Ref Video:<\/strong><\/p>\n
\nWhile those synced from the Courier Providers through tracking will be created under the tab Courier Returns under Fullfilment>Shipments>Courier Return<\/strong>.
\nFor More details Click here<\/a><\/p>\n
\nApplicable for Flipkart, Amazon and Snapdeal only<\/span><\/p>\n