{"id":168,"date":"2019-07-14T06:49:34","date_gmt":"2019-07-14T06:49:34","guid":{"rendered":"http:\/\/support.unicommerce.com\/?p=1"},"modified":"2024-10-17T15:31:44","modified_gmt":"2024-10-17T10:01:44","slug":"customer-initiated-return-cir-create-reverse-pickup","status":"publish","type":"ht_kb","link":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/customer-initiated-return-cir-create-reverse-pickup\/","title":{"rendered":"Customer Initiated Return (CIR): Create Reverse pickup"},"content":{"rendered":"
A user creates a Reverse Pick-up for the items which are returned by a customer. The customer return is handled by Market-places or by vendor depending upon from where the order originated.
\nJust create a “Put away Direct returns” to handle a case where the items are returned from the marketplace. Click here<\/a> to know how to do it?<\/div>\n
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With this step, internally Uniware creates a \u00a0Reverse pick up with awaiting action “Wait for Return and cancel” for the order items whose order had come from market-places or Carts.<\/i><\/b> If an order came from a Custom channel<\/strong>, then all 4 options will be available while creating a reverse pick up. Thus, if you take Sale Order Export, all Return manifest codes are recorded and you won’t face any problem in Sale Order reconciliation.<\/div>\n
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Note: <\/strong>A user won’t be able to create Reverse pickup for packages whose shipment is provided by Channel as Uniware is not tracking those shipments.<\/div>\n
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Note:<\/strong> In case a customer initiates a return after receiving the package, a reverse pickup has to be created in the system. The customer return is handled by Marketplaces or by the vendor(s) depending upon from where it originated.<\/p>\n

Uniware allows reverse pick up to be created only for those shipments in status DISPATCHED<\/strong><\/p>\n

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