{"id":172,"date":"2019-07-14T06:50:47","date_gmt":"2019-07-14T06:50:47","guid":{"rendered":"http:\/\/support.unicommerce.com\/?p=1"},"modified":"2024-01-28T20:53:14","modified_gmt":"2024-01-28T15:23:14","slug":"reverse-logistics-management","status":"publish","type":"ht_kb","link":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/reverse-logistics-management\/","title":{"rendered":"Reverse Logistics Management"},"content":{"rendered":"<div>\n<p><strong>Enabling The Feature<\/strong><\/p>\n<p>The Reverse Pickup feature (Getting CIR, Creating Reverse Pickups, allocating AWBs, tracking Reverse Pickups) will work only for those users who opt-in their account.<\/p>\n<div>\n<p><strong><em>Note:<\/em><\/strong><\/p>\n<ul>\n<li>Reverse pickup logistic supports prepaid orders only as COD order will also treat as prepaid after delivered to custmore.<\/li>\n<li>You can scan reverse AWB number for taking putaway scan to take the item back on the shelf.<\/li>\n<li>You can take Partial reverse pickup items while doing putaway in case of multi-item shipment is back by the customer.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n<p><strong>Courier Configuration<\/strong><\/p>\n<p>Go to <strong>Settings&gt; Shipping Providers&gt; Delhivery&gt; Enable<\/strong> shipping method (Reverse Pickup Prepaid)<\/p>\n<p>Also, enable the tracking parameter.<\/p>\n<\/div>\n<div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1740\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2019\/07\/rvrse1.png\" alt=\"\" width=\"1165\" height=\"579\" \/><\/p>\n<div>\n<p><strong>Channel Return Facility Mapping<\/strong><\/p>\n<\/div>\n<p data-renderer-start-pos=\"2254\">To handle Marketplaces\/Sellers where they may have Delivery from facility Location A to Customer at Location X, while the returns for that particular facility (Location A) might be taking place at another facility (Location B).<\/p>\n<p data-renderer-start-pos=\"2491\">These sorts of mappings are allowed at UC Level to map a particular facility A with another return facility B.<\/p>\n<p data-renderer-start-pos=\"2491\"><strong data-renderer-mark=\"true\">System Config: <\/strong>Courier Return allowed in any warehouse = True<\/p>\n<p data-renderer-start-pos=\"2491\"><strong data-renderer-mark=\"true\">Path: Settings &gt; Channel Return Facility Mapping<\/strong><\/p>\n<p data-renderer-start-pos=\"2491\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11656\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/01\/CRFM_28012024_1.png\" alt=\"\" width=\"1321\" height=\"513\" \/><\/p>\n<p data-renderer-start-pos=\"2644\">Else, it is considered by default that the Return Facility is the same as the Dispatch Facility.<\/p>\n<p><strong>Customer Return Handling:<\/strong><\/p>\n<\/div>\n<div>\n<p><strong>1-Create Reverse Pickup<\/strong><\/p>\n<p>Manually\u00a0<strong>Create<\/strong>\u00a0CIR Reverse Pickups corresponding to the customer return requests- To know how to create CIR in Uniware,\u00a0<a href=\"http:\/\/support.unicommerce.com\/index.php\/knowledge-base\/customer-initiated-return-cir\/\">Click here<\/a><\/p>\n<\/div>\n<div><strong>2-Courier Allocation<\/strong><\/div>\n<div><\/div>\n<ul>\n<li><strong>Single Allocation <\/strong>Choose a courier partner from the list of eligible couriers available for the given serviceability for a particular customer return request.<\/li>\n<li><strong>Bulk Allocations <\/strong>Go to Returns &gt; Reverse Pick Up&gt; Select Checkbox to take action for Unassigned Pickups<\/li>\n<\/ul>\n<div>\n<p><img decoding=\"async\" src=\"http:\/\/support.unicommerce.com\/customer\/portal\/attachments\/927332\" alt=\"\" \/><strong><img decoding=\"async\" src=\"http:\/\/support.unicommerce.com\/customer\/portal\/attachments\/927335\" alt=\"\" \/><\/strong><\/p>\n<\/div>\n<div>\n<p><strong>3-Putaway<br \/>\n<\/strong>On the path Inbound&gt; Put away, select the Putaway type- &#8216;PUTAWAY_REVERSE_PICKUP_ITEM&#8217;<\/p>\n<div>\n<div id=\"content\" class=\"highlighter-context page view\" data-inline-comments-target=\"true\" data-testid=\"page-content-only\">\n<div class=\"_1bsb1osq _19pkidpf _2hwx1wug _otyridpf _18u01wug\">\n<div id=\"main-content\" class=\"wiki-content css-fkraoa e4p5jys0\" data-testid=\"pageContentRendererTestId\" data-test-appearance=\"full-page\">\n<div class=\"renderer-overrides\">\n<div class=\"ak-renderer-wrapper css-2c6ch1\">\n<div class=\"css-lfcs4t\">\n<div class=\"ak-renderer-document\">\n<div class=\"ak-editor-panel css-d4tzhg\" data-panel-type=\"note\">\n<div class=\"ak-editor-panel__content\">\n<p data-renderer-start-pos=\"2411\"><strong>Note:<\/strong> For partial sale order item return cases, user must do the putaway as <em data-renderer-mark=\"true\"><strong data-renderer-mark=\"true\">Putaway Reverse Pickup<\/strong> Item<\/em> instead of <em data-renderer-mark=\"true\"><strong data-renderer-mark=\"true\">Putaway Received Return<\/strong><\/em> to scan the <strong data-renderer-mark=\"true\">reverse tracking number<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>The product details for quality checks are shown during the putaway of reverse pickups for convenience. Here you can do a Quality Check (Good or Bad Inventory ) against returned items.<\/p>\n<\/div>\n<div>\n<p>Don&#8217;t forget to\u00a0<strong>Complete the putaway<\/strong>\u00a0after the inventory is placed back on the shelves! To know more about Putaway,\u00a0<a href=\"http:\/\/support.unicommerce.com\/index.php\/knowledge-base\/q-how-do-we-create-put-away-for-received-returns-returns-received-at-marketplace\/\">click here<\/a>.<\/p>\n<p><strong>4-Report Generation For Reverse Pickups<\/strong><\/p>\n<p>1. On the path Dashboard &gt; Other Reports, select the report you require.<\/p>\n<\/div>\n<div>\n<p>To know how to export reports in a better way to show the putaway and quality check details, please <a href=\"http:\/\/support.unicommerce.com\/index.php\/knowledge-base\/how-do-we-export-a-report\/\">click here<\/a><\/p>\n<p><strong><em>Note:<\/em><\/strong><\/p>\n<\/div>\n<div>\n<p>-You can scan reverse AWB number for taking putaway scan to take the item back on the shelf.<br \/>\n-You can take Partial reverse pickup items while doing putaway in case of multi-item shipment is\u00a0 \u00a0 \u00a0back by the customer.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div><strong><em><img decoding=\"async\" src=\"http:\/\/support.unicommerce.com\/customer\/portal\/attachments\/927355\" alt=\"\" \/><\/em><\/strong><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Enabling The Feature The Reverse Pickup feature (Getting CIR, Creating Reverse Pickups, allocating AWBs, tracking Reverse Pickups) will work only for those users who opt-in their account. Note: Reverse pickup logistic supports prepaid orders only as COD order will also treat as prepaid after delivered to custmore. You can scan&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":""},"ht-kb-category":[18],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reverse Logistics Management - Unicommerce Support Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/reverse-logistics-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reverse Logistics Management - Unicommerce Support Portal\" \/>\n<meta property=\"og:description\" content=\"Enabling The Feature The Reverse Pickup feature (Getting CIR, Creating Reverse Pickups, allocating AWBs, tracking Reverse Pickups) will work only for those users who opt-in their account. 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