{"id":1764,"date":"2019-10-11T10:11:52","date_gmt":"2019-10-11T10:11:52","guid":{"rendered":"http:\/\/support.unicommerce.com\/?post_type=ht_kb&#038;p=1764"},"modified":"2024-04-10T12:01:53","modified_gmt":"2024-04-10T06:31:53","slug":"hopping-omni-channel","status":"publish","type":"ht_kb","link":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/hopping-omni-channel\/","title":{"rendered":"Hopping and Omni Channel Auto Hopping"},"content":{"rendered":"<p><strong>Hopping<\/strong> refers to a feature which enables store staff to accept or reject any or all of the items of an order. Once rejected, the item will hop on to another store.<\/p>\n<p>As a part of our Omnichannel offerings, Uniware allows hopping an order from one store to another store manually\/automatically.<\/p>\n<p><span style=\"color: #ff0000;\"><strong>Note: <\/strong><strong>The feature is only available for Enterprise version with Omni Channel hopping feature.<\/strong><\/span><\/p>\n<p>Hopping will enable a brand to fulfil multiple objectives:<\/p>\n<p><strong>1-<\/strong> Decrease Bottom Line of operating cost<\/p>\n<p><strong>2- <\/strong>Improve Customer Experience by increasing fulfilment rate &amp; SLA<\/p>\n<p>Based on Routing rules hoping can define on item level and order level. <strong>Manually triggered hopping<\/strong> and <strong>Automatic hopping<\/strong> based on certain SLA triggers.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<div class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/div>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/hopping-omni-channel\/#Process_Overview\" >Process Overview<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/hopping-omni-channel\/#Note\" >Note:-<\/a><\/li><\/ul><\/nav><\/div>\n<h5 id=\"Solution-Overview\"><span class=\"ez-toc-section\" id=\"Process_Overview\"><\/span>Process Overview<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1765\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2019\/10\/hoping2.png\" alt=\"\" width=\"901\" height=\"649\" \/><\/p>\n<p dir=\"ltr\"><strong><br \/>\nFollow these simple steps to Hop Order in Uniware:<\/strong><\/p>\n<p><strong>1- <\/strong>Hop order can be checked in Order &gt; Omnichannel Orders<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-8463\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/02\/OmniOrders_01022023_01.png\" alt=\"\" width=\"399\" height=\"151\" \/><\/p>\n<p><strong>2-<\/strong> By clicking on the Eye Icon, you can take action on the orders which are set to hop<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-8468\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/02\/OmniOrders_01022023_02.png\" alt=\"\" width=\"929\" height=\"312\" \/><\/p>\n<p><b>3- <strong><span style=\"font-size: 14pt;\">Order Rejection<\/span>:<\/strong><\/b><\/p>\n<p><strong>i. Reject All<\/strong>:- Now, you can Reject All the order items at a time by just clicking on the <strong>Reject All<\/strong> button. You need to provide a reason against all the order items.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11190\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/11\/omniorders_20112023_01.png\" alt=\"\" width=\"1334\" height=\"573\" \/><\/p>\n<p><strong>ii. Reject<\/strong>:- From the Reject option, you can reject only the particular order item against which you are clicking on the <strong>Reject<\/strong> button. You need to provide a reason against the particular order item.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11191\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/11\/omniorders_20112023_02.png\" alt=\"\" width=\"1332\" height=\"570\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Note:-<\/strong><\/p>\n<ul>\n<li>Sellers can use a set of rejection reasons (pre-configured) from the dropdown including the option to enter any custom reason by selecting the Reason as &#8216;<strong>Other<\/strong>&#8216;.<\/li>\n<li>Once you reject the order item, the item will hop in to the another\/warehouse.<\/li>\n<\/ul>\n<table style=\"width: 100%; height: 168px;\">\n<tbody>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\" width=\"162\"><strong>Rejection Reason<\/strong><\/td>\n<td style=\"height: 24px;\" width=\"363\"><strong>Description<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Not Available<\/td>\n<td style=\"height: 24px;\">Inventory Mismatch between POS &amp; Unicommerce.<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Damaged<\/td>\n<td style=\"height: 24px;\">Size Mismatch, Color Faded, Other scenarios.<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Tag Missing<\/td>\n<td style=\"height: 24px;\">Barcode Torn, Barcode Missing.<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Not Found<\/td>\n<td style=\"height: 24px;\" width=\"363\">Inventory Available in POS but not found physically.<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Support not Available<\/td>\n<td style=\"height: 24px;\">No manpower, No packaging material, courier issues etc.<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px;\">Others<\/td>\n<td style=\"height: 24px;\">Enter any custom reason.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>4-<\/strong> <span style=\"font-size: 14pt;\"><strong>Order Acceptance:<\/strong><\/span><\/p>\n<p><strong>i. Accept All<\/strong>:- Now, you can Accept All the order items at a time by just clicking on the <strong>\u00a0Accept All<\/strong> button.<\/p>\n<p>Once user accept the orders, inventory allocation task will create the shipment for those orders in respective facility based on routing roles to process further as sale orders.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11192\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/11\/omniorders_20112023_03.png\" alt=\"\" width=\"1334\" height=\"570\" \/><\/p>\n<p><strong>ii. Accept<\/strong>:- Now, you can Accept All the order items at a time by just clicking on the <strong>\u00a0Accept <\/strong>button.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-8470\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/02\/OmniOrders_01022023_04.png\" alt=\"\" width=\"1313\" height=\"615\" \/><\/p>\n<p><strong>5- <span style=\"font-size: 14pt;\">Post Hopping Actions<br \/>\n<\/span><\/strong><strong>5.a- Hopping History:<\/strong><br \/>\nUser can check the history by any particular order by clicking on the <strong>Clock<\/strong> icon from the top right of the screen.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-8509\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/02\/OmniOrders_01022023_08.png\" alt=\"\" width=\"932\" height=\"304\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-8508\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/02\/OmniOrders_01022023_07.png\" alt=\"\" width=\"1286\" height=\"585\" \/><\/p>\n<p><strong>5.b- <span style=\"font-size: 14pt;\">Order Processing:<\/span><\/strong><br \/>\nAfter accepting the order, order will move shipment tab from where user can normally process the order as per their define warehouse flow.<\/p>\n<p><strong>Processing in Bulk: <\/strong><a href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/order-processing-through-uniware-with-none-traceability\/\" target=\"_blank\" rel=\"noopener\">Order Processing through Uniware with None Traceability<\/a><strong><br \/>\n<\/strong><strong>Processing by Picklist:<\/strong>\u00a0<a href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/order-processing-through-picklist-with-sku-traceability\/\">Order Processing through Picklist with SKU Traceability<\/a><\/p>\n<p dir=\"ltr\"><strong>Below are the important points that need to be kept in mind hopping orders:<br \/>\n<\/strong><\/p>\n<ul>\n<li><strong>Configuration:<\/strong>\n<ul>\n<li>Channel Level Config: <strong>&#8220;<em>Omnichannel Orders<\/em>&#8221; <\/strong>must be\u00a0enabled<\/li>\n<li>Channel Level Config: <strong>&#8220;<em>Max hours for auto hopping<\/em>&#8221; <\/strong>72 or 144\u20261000, a value in countable hours for smooth operation.<\/li>\n<li>Facility Level Config: <strong>&#8220;<em>Enable Hopping<\/em>&#8221; <\/strong>must be enabled in General Setting (<strong>To enable this feature, connect with UC Support Team\/KAM<\/strong>)<\/li>\n<\/ul>\n<\/li>\n<li>Omni sellers will not be able to cancel orders once accepted in Uniware.<\/li>\n<li dir=\"ltr\">Package type should be flexible in case seller need to accept\/reject a particular sale order item from multiple availability<\/li>\n<li dir=\"ltr\">Uniware allows hopping an order from one store to another store manually\/automatically.<\/li>\n<li dir=\"ltr\"><strong>Myntra PPMP<\/strong> and <strong>Tata CLiQ Omni<\/strong> hopping will be managed by Channels only.<\/li>\n<li dir=\"ltr\">Accepted orders will move to shipment from where we can normally process them.<\/li>\n<li dir=\"ltr\">Rejected orders will hop into the another store\/warehouse.<\/li>\n<\/ul>\n<p><strong>Hopping Depth:- <\/strong>The sellers can control the number stores rejecting the order before being routed to the default facility.<\/p>\n<ul>\n<li>If total hop count is less than hopping depth then next hop would be allowed and if total hop count is equal to hopping depth then next hop would be automatically done to the default facility stored at channel level under the field \u201c<strong><em>Default Facility Code<\/em><\/strong>\u201c.<\/li>\n<\/ul>\n<p><strong>Configuration:\u00a0<\/strong>Channel Level Config: \u201c<em><strong>Default Facility Code (Optional)<\/strong>\u201d.<\/em><\/p>\n<ul>\n<li><strong>By default,<\/strong>\u00a0the value of this config would be \u2018<strong>Null<\/strong>\u2019.<\/li>\n<\/ul>\n<p><strong>Configuration:\u00a0<\/strong>Tenant Level Config: \u201c<em><strong>Hopping Depth<\/strong>\u201d in General Setting.<\/em><\/p>\n<ul>\n<li><strong>By default,<\/strong>\u00a0the value of this config would be \u2018<strong>0<\/strong>\u2019.<\/li>\n<li><strong>To enable<\/strong>\u00a0this feature, connect with UC Support Team\/KAM to mark this config as \u2018<strong>True<\/strong>\u2018.<\/li>\n<\/ul>\n<h3 id=\"applicability\"><span class=\"ez-toc-section\" id=\"Note\"><\/span>Note:-<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li data-renderer-start-pos=\"648\">The system will hopping of Sale Order Item on basis of <strong>Channel Level<\/strong> configuration.<\/li>\n<li data-renderer-start-pos=\"708\">If hopping depth is breached then the default facility will be assigned to SOI which will picked from Channel.<\/li>\n<\/ul>\n<blockquote class=\"wp-embedded-content\" data-secret=\"qutYJbr9Lp\"><p><a href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/no-frills-order-processing-for-omni-orders-new-flow\/\">No Frills Order Processing for Omni Orders | New Flow<\/a><\/p><\/blockquote>\n<p><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;No Frills Order Processing for Omni Orders | New Flow&#8221; &#8212; Unicommerce Support Portal\" src=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/no-frills-order-processing-for-omni-orders-new-flow\/embed\/#?secret=Yz1Yg4DhDz#?secret=qutYJbr9Lp\" data-secret=\"qutYJbr9Lp\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<div><\/div>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hopping refers to a feature which enables store staff to accept or reject any or all of the items of an order. Once rejected, the item will hop on to another store. As a part of our Omnichannel offerings, Uniware allows hopping an order from one store to another store&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":""},"ht-kb-category":[36],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hopping and Omni Channel Auto Hopping - Unicommerce Support Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/hopping-omni-channel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hopping and Omni Channel Auto Hopping - Unicommerce Support Portal\" \/>\n<meta property=\"og:description\" content=\"Hopping refers to a feature which enables store staff to accept or reject any or all of the items of an order. 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