{"id":308,"date":"2019-07-14T11:15:13","date_gmt":"2019-07-14T11:15:13","guid":{"rendered":"http:\/\/support.unicommerce.com\/?p=1"},"modified":"2025-09-11T17:38:39","modified_gmt":"2025-09-11T12:08:39","slug":"what-is-a-failed-order","status":"publish","type":"ht_kb","link":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/what-is-a-failed-order\/","title":{"rendered":"What is a failed order and how can we fix failed orders?"},"content":{"rendered":"<h5 dir=\"ltr\">What are Failed Orders in Uniware?<\/h5>\n<p><span style=\"font-size: 10pt;\"><strong><a href=\"#Refvideo1\">Click here for Tutorial Video \u2013 English<\/a><br \/>\n<\/strong><strong><a href=\"#Refvideo2\">Click here for Tutorial Video \u2013 Hindi<\/a><\/strong><\/span><\/p>\n<p><a href=\"https:\/\/drive.google.com\/file\/d\/18FZuMKo5LwVP9OJ0het8jZJBarkXXbBt\/view\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 10pt;\"><strong>Click Here to access the training session video.<\/strong><\/span><\/a><\/p>\n<p>The orders fetched from a channel which could not be created successfully at Uniware are categorized as failed orders.<\/p>\n<p dir=\"ltr\">The best way to view these orders is in the Dashboard Overview where under Orders panel you can see the total number of failed orders.<\/p>\n<p><strong>1.a<\/strong>\u00a0To check the failed orders in the system, check the\u00a0<strong>Overview in Dashboard<\/strong>\u00a0and click on the &#8216;Failed Orders&#8217;.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-9775\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/05\/FailedOrder_26052023_1.png\" alt=\"\" width=\"899\" height=\"556\" \/><\/p>\n<p><img decoding=\"async\" src=\"http:\/\/support.unicommerce.com\/customer\/portal\/attachments\/517860\" alt=\"\" \/><\/p>\n<p><strong>1.b <\/strong>Or click on <strong>Orders<\/strong> in the main menu and select the view <strong>FAILED ORDERS.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-800\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2019\/07\/421801.png\" alt=\"\" width=\"660\" height=\"332\" \/><\/p>\n<p><img decoding=\"async\" src=\"http:\/\/support.unicommerce.com\/customer\/portal\/attachments\/421801\" alt=\"\" \/><\/p>\n<p><strong>view FAILED ORDERS.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-9776\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/05\/FailedOrder_26052023_2.png\" alt=\"\" width=\"1308\" height=\"587\" \/><\/p>\n<p><img decoding=\"async\" src=\"http:\/\/support.unicommerce.com\/customer\/portal\/attachments\/421804\" alt=\"\" \/><\/p>\n<p><strong>2.<\/strong> To fix the errors, just select the respective order rows and choose action &#8220;Fix Problems&#8221;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-9777\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/05\/FailedOrder_26052023_3.png\" alt=\"\" width=\"1087\" height=\"379\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" src=\"http:\/\/support.unicommerce.com\/customer\/portal\/attachments\/421806\" alt=\"\" \/><strong>3.<\/strong> The system keeps guiding you to the next step to be taken to solve the error. Don&#8217;t forget to save the changes!<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-814\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2019\/07\/421808.png\" alt=\"\" width=\"599\" height=\"445\" \/><\/p>\n<p><img decoding=\"async\" src=\"http:\/\/support.unicommerce.com\/customer\/portal\/attachments\/421808\" alt=\"\" \/><strong>4.<\/strong> To jump to the next failed order (if selected earlier), just click NEXT<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-816\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2019\/07\/421811.png\" alt=\"\" width=\"600\" height=\"446\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-9778\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/05\/FailedOrder_26052023_4.png\" alt=\"\" width=\"1046\" height=\"512\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" src=\"http:\/\/support.unicommerce.com\/customer\/portal\/attachments\/421811\" alt=\"\" \/><strong>The two major reasons for an order getting failed are:<\/strong><\/p>\n<ul>\n<li><strong>Incorrect address<\/strong> \u2013 If the billing address is incorrect and the system is unable to recognize the state code, the order is marked as \u2018failed\u2019 in Uniware.<\/li>\n<li><strong>No product mapping<\/strong> \u2013The products contained in the order do not find any mapping in the system. For the products whose SKU mapping is missing, the orders are marked as \u2018failed\u2019.<\/li>\n<\/ul>\n<p><strong><span style=\"color: #ff0000;\"><em>FYI: Product mapping is a link between Uniware product SKU and channel SKU. Whenever you add a new channel containing some similar products, you need to map the listed products with the sku ones existing on Uniware.<\/em><\/span><\/strong><\/p>\n<ul>\n<li><strong>Some time listing is already mapped after order stuck in failed order tab for related skus. So the system shows a message &#8220;Invalid Channel Item Type&#8221; like below shown.<\/strong><\/li>\n<li><strong>DON&#8217;T FORGET to delete the failed order and re-sync the Order Sync after fixing the problem if linking done from listings page.<\/strong><\/li>\n<li>\n<div><b>The order will only sync if it is not processed through the seller panel provided by channel, which means it should be unprocessed at channel.<\/b><\/div>\n<\/li>\n<li><strong>For non-fixable failed orders as well, need to delete and re-sync the orders.<\/strong><\/li>\n<\/ul>\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3244\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2020\/04\/failed4271.png\" alt=\"\" width=\"1303\" height=\"463\" \/><\/div>\n<div><\/div>\n<div>\n<p><strong><a id=\"Refvideo1\"><\/a>Reference Video- (English)<br \/>\n<\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"What are Failed Orders and how to fix them\" width=\"643\" height=\"362\" src=\"https:\/\/www.youtube.com\/embed\/A5I5UHmjYrI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><strong><a id=\"Refvideo2\"><\/a>Reference Video- (Hindi)<\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"What are Failed Orders and how to fix them - Hindi Version\" width=\"643\" height=\"362\" src=\"https:\/\/www.youtube.com\/embed\/Uoi3UjeWuf8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<\/div>\n<hr \/>\n<p><strong>Recommended for you:<\/strong><\/p>\n<p><a href=\"https:\/\/unicommerce.com\/blog\/what-is-order-management-and-processing-a-step-by-step-guide\/\" target=\"_blank\" rel=\"noopener\">Order Management Process Flow: Key Steps<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What are Failed Orders in Uniware? Click here for Tutorial Video \u2013 English Click here for Tutorial Video \u2013 Hindi Click Here to access the training session video. The orders fetched from a channel which could not be created successfully at Uniware are categorized as failed orders. The best way&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":""},"ht-kb-category":[62,21],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is a failed order and how can we fix failed orders? - Unicommerce Support Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/what-is-a-failed-order\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is a failed order and how can we fix failed orders? - Unicommerce Support Portal\" \/>\n<meta property=\"og:description\" content=\"What are Failed Orders in Uniware? 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