{"id":393,"date":"2019-07-14T11:45:40","date_gmt":"2019-07-14T11:45:40","guid":{"rendered":"http:\/\/support.unicommerce.com\/?p=1"},"modified":"2024-10-22T18:41:48","modified_gmt":"2024-10-22T13:11:48","slug":"automatic-sync-for-marketplaces-returns-and-courier-returns","status":"publish","type":"ht_kb","link":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/","title":{"rendered":"Automatic Sync for Marketplaces Customer Returns and Courier Returns"},"content":{"rendered":"<div class=\"title\">\n<p dir=\"ltr\">At every order status sync on channels, the system will automatically create Reverse pick ups for all the RETURNED Order items at market places. These will be visible on the Shipments page, under tab &#8220;Customer Returns&#8221;. While those synced from the Courier Providers through tracking will be created under the tab Courier Returns on the Shipments page.<\/p>\n<ul>\n<li><strong data-renderer-mark=\"true\">Return Sync: <\/strong>Uniware can sync the last 30 days&#8217; order return status from the marketplace.<\/li>\n<\/ul>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3755\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2020\/07\/rto7141.jpg\" alt=\"\" width=\"1331\" height=\"603\" \/><\/p>\n<p dir=\"ltr\">Please note: All the reverse pick up created manually at Uniware will also be visible under Customer Returns tab.<\/p>\n<p dir=\"ltr\">You can also complete the putaway for multiple returns in one go. On the same page SHIPMENTS, COURIER RETURNS and tab CUSTOMER RETURNS, follow these steps:<\/p>\n<p dir=\"ltr\"><strong>1.<\/strong> Select the Returned Order items for putaway.<\/p>\n<p dir=\"ltr\"><strong>2.<\/strong> Click the Action button.<\/p>\n<p dir=\"ltr\"><strong>3.<\/strong> Select &#8220;Complete Returns&#8221;.<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-13675\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/10\/automaticsync_22102024_1-1024x239.png\" alt=\"\" width=\"643\" height=\"150\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/10\/automaticsync_22102024_1-1024x239.png 1024w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/10\/automaticsync_22102024_1-300x70.png 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/10\/automaticsync_22102024_1-768x180.png 768w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/10\/automaticsync_22102024_1-50x12.png 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/10\/automaticsync_22102024_1-60x14.png 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/10\/automaticsync_22102024_1-100x23.png 100w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/10\/automaticsync_22102024_1.png 1313w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/p>\n<p dir=\"ltr\"><strong>4.<\/strong> The window which pops up next will let you mark the inventory as Good, Bad or Return to Customer.<\/p>\n<p dir=\"ltr\"><strong>5.<\/strong> Hit &#8220;Complete&#8221; and then &#8220;Done&#8221;.<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-13674\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/10\/automaticsync_22102024_2.png\" alt=\"\" width=\"599\" height=\"549\" srcset=\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/10\/automaticsync_22102024_2.png 599w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/10\/automaticsync_22102024_2-300x275.png 300w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/10\/automaticsync_22102024_2-50x46.png 50w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/10\/automaticsync_22102024_2-60x55.png 60w, https:\/\/support.unicommerce.com\/wp-content\/uploads\/2024\/10\/automaticsync_22102024_2-100x92.png 100w\" sizes=\"(max-width: 599px) 100vw, 599px\" \/>Post this step, the inventory will be updated in the DEFAULT shelf.<\/p>\n<p dir=\"ltr\"><strong>Note:\u00a0 If you already added the physical stock earlier for returned items so after completing the above steps you must adjust (Remove) the inventory in Uniware as per current present stock.<\/strong><\/p>\n<p dir=\"ltr\"><strong>Ref Video:<\/strong><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"KT60mrTubj\"><p><a href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/video-english-how-to-manage-marketplace-returns\/\">Video (English) \u2013 How to Manage Marketplace Returns<\/a><\/p><\/blockquote>\n<p><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Video (English) \u2013 How to Manage Marketplace Returns&#8221; &#8212; Unicommerce Support Portal\" src=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/video-english-how-to-manage-marketplace-returns\/embed\/#?secret=TvQHLJYQxs#?secret=KT60mrTubj\" data-secret=\"KT60mrTubj\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>At every order status sync on channels, the system will automatically create Reverse pick ups for all the RETURNED Order items at market places. These will be visible on the Shipments page, under tab &#8220;Customer Returns&#8221;. While those synced from the Courier Providers through tracking will be created under the&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":""},"ht-kb-category":[26],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Automatic Sync for Marketplaces Customer Returns and Courier Returns - Unicommerce Support Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automatic Sync for Marketplaces Customer Returns and Courier Returns - Unicommerce Support Portal\" \/>\n<meta property=\"og:description\" content=\"At every order status sync on channels, the system will automatically create Reverse pick ups for all the RETURNED Order items at market places. These will be visible on the Shipments page, under tab &#8220;Customer Returns&#8221;. While those synced from the Courier Providers through tracking will be created under the...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Unicommerce Support Portal\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-22T13:11:48+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2020\/07\/rto7141.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/\",\"url\":\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/\",\"name\":\"Automatic Sync for Marketplaces Customer Returns and Courier Returns - Unicommerce Support Portal\",\"isPartOf\":{\"@id\":\"https:\/\/support.unicommerce.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2020\/07\/rto7141.jpg\",\"datePublished\":\"2019-07-14T11:45:40+00:00\",\"dateModified\":\"2024-10-22T13:11:48+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/#primaryimage\",\"url\":\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2020\/07\/rto7141.jpg\",\"contentUrl\":\"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2020\/07\/rto7141.jpg\",\"width\":1331,\"height\":603},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/support.unicommerce.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Articles\",\"item\":\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Automatic Sync for Marketplaces Customer Returns and Courier Returns\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/support.unicommerce.com\/#website\",\"url\":\"https:\/\/support.unicommerce.com\/\",\"name\":\"Unicommerce Support Portal\",\"description\":\"Know more about Uniware\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/support.unicommerce.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Automatic Sync for Marketplaces Customer Returns and Courier Returns - Unicommerce Support Portal","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/","og_locale":"en_US","og_type":"article","og_title":"Automatic Sync for Marketplaces Customer Returns and Courier Returns - Unicommerce Support Portal","og_description":"At every order status sync on channels, the system will automatically create Reverse pick ups for all the RETURNED Order items at market places. These will be visible on the Shipments page, under tab &#8220;Customer Returns&#8221;. While those synced from the Courier Providers through tracking will be created under the...","og_url":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/","og_site_name":"Unicommerce Support Portal","article_modified_time":"2024-10-22T13:11:48+00:00","og_image":[{"url":"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2020\/07\/rto7141.jpg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/","url":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/","name":"Automatic Sync for Marketplaces Customer Returns and Courier Returns - Unicommerce Support Portal","isPartOf":{"@id":"https:\/\/support.unicommerce.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/#primaryimage"},"image":{"@id":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/#primaryimage"},"thumbnailUrl":"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2020\/07\/rto7141.jpg","datePublished":"2019-07-14T11:45:40+00:00","dateModified":"2024-10-22T13:11:48+00:00","breadcrumb":{"@id":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/#primaryimage","url":"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2020\/07\/rto7141.jpg","contentUrl":"https:\/\/support.unicommerce.com\/wp-content\/uploads\/2020\/07\/rto7141.jpg","width":1331,"height":603},{"@type":"BreadcrumbList","@id":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/automatic-sync-for-marketplaces-returns-and-courier-returns\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/support.unicommerce.com\/"},{"@type":"ListItem","position":2,"name":"Articles","item":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/"},{"@type":"ListItem","position":3,"name":"Automatic Sync for Marketplaces Customer Returns and Courier Returns"}]},{"@type":"WebSite","@id":"https:\/\/support.unicommerce.com\/#website","url":"https:\/\/support.unicommerce.com\/","name":"Unicommerce Support Portal","description":"Know more about Uniware","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/support.unicommerce.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/support.unicommerce.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/393"}],"collection":[{"href":"https:\/\/support.unicommerce.com\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.unicommerce.com\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.unicommerce.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.unicommerce.com\/index.php\/wp-json\/wp\/v2\/comments?post=393"}],"version-history":[{"count":17,"href":"https:\/\/support.unicommerce.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/393\/revisions"}],"predecessor-version":[{"id":13676,"href":"https:\/\/support.unicommerce.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/393\/revisions\/13676"}],"wp:attachment":[{"href":"https:\/\/support.unicommerce.com\/index.php\/wp-json\/wp\/v2\/media?parent=393"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.unicommerce.com\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=393"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.unicommerce.com\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}