{"id":577,"date":"2019-07-14T17:34:21","date_gmt":"2019-07-14T17:34:21","guid":{"rendered":"http:\/\/support.unicommerce.com\/?p=1"},"modified":"2024-07-17T11:55:57","modified_gmt":"2024-07-17T06:25:57","slug":"q-how-to-cancel-an-order","status":"publish","type":"ht_kb","link":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/q-how-to-cancel-an-order\/","title":{"rendered":"Q: How to cancel an order?"},"content":{"rendered":"<p><strong>A:\u00a0<\/strong>Steps to cancel an order:<\/p>\n<p><strong>1-<\/strong> Search and open the sale order whose items are to be cancelled.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1787\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2019\/07\/ar8.png\" alt=\"\" width=\"1198\" height=\"457\" \/><\/p>\n<p><img decoding=\"async\" src=\"http:\/\/support.unicommerce.com\/customer\/portal\/attachments\/381238\" alt=\"\" \/><\/p>\n<p><strong>2-<\/strong> Click on the Order action icon and select &#8216;Cancel&#8217; Order.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1780\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2019\/07\/ar2.png\" alt=\"\" width=\"762\" height=\"276\" \/><\/p>\n<p><img decoding=\"async\" src=\"http:\/\/support.unicommerce.com\/customer\/portal\/attachments\/381240\" alt=\"\" \/><\/p>\n<p><strong>3-<\/strong> Select the orders, all or specific, to apply the cancel action on them.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1781\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2019\/07\/ar3.png\" alt=\"\" width=\"1030\" height=\"269\" \/><\/p>\n<p><img decoding=\"async\" src=\"http:\/\/support.unicommerce.com\/customer\/portal\/attachments\/381252\" alt=\"\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>4-<\/strong> You can cite the reason for order cancellation.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1782\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2019\/07\/ar4.png\" alt=\"\" width=\"1027\" height=\"589\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>5<\/strong><strong>&#8211;<\/strong> The selected items are marked \u201cCancelled\u201d.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1783\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2019\/07\/ar5.png\" alt=\"\" width=\"1166\" height=\"413\" \/><img decoding=\"async\" src=\"http:\/\/support.unicommerce.com\/customer\/portal\/attachments\/381248\" alt=\"\" \/><\/p>\n<p>Confirm that the order has been cancelled in the view for cancelled orders on the Orders page.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>6-<\/strong> All cancelled orders which were invoice will reflect in putaway pending tab.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1784\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2019\/07\/ar6.png\" alt=\"\" width=\"1174\" height=\"334\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>7-<\/strong> The next step is creating put away for the cancelled items. Put away is required only for Invoiced orders from Uniware.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1785\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2019\/07\/ar7.png\" alt=\"\" width=\"1078\" height=\"319\" \/><\/p>\n<p><img decoding=\"async\" src=\"http:\/\/support.unicommerce.com\/customer\/portal\/attachments\/381251\" alt=\"\" \/><\/p>\n<p><strong>Note:<\/strong><\/p>\n<p><strong>Shipment in the Created state.<br \/>\n<\/strong>Shipment in the created state can be cancelled in Uniware as above process and inventory will add back directly. No need for putaway.<\/p>\n<p><strong>Shipment in the Packed\/ReadyToShip state.<br \/>\n<\/strong>To cancel the order shipment which are already invoiced (Packed) or Ready to ship, do the process as above. but those order&#8217;s shipment will reflect in putaway pending tab to unwarp the order items and to complete the putaway, once putaway will be done all related items will add back to inventory.<strong> For more<\/strong> <a href=\"http:\/\/support.unicommerce.com\/index.php\/knowledge-base\/q-how-to-create-a-put-away-for-cancelled-orders\/\">click here<\/a>.<img decoding=\"async\" src=\"http:\/\/support.unicommerce.com\/customer\/portal\/attachments\/928870\" alt=\"\" \/><\/p>\n<p><strong>Order in processing state can be cancelled but once it is marked &#8220;Complete&#8221;, cannot cancel it.<\/strong> This also implies that the shipping package corresponding to this order can be cancelled, which means that a shipping package with status CREATED, PICKED, PACKED and READY TO SHIP can be cancelled. However, if a shipping package has been DISPATCHED, it cannot be cancelled.<\/p>\n<p dir=\"ltr\"><strong>Credit Note<\/strong> <strong>for cancelled SOI:<\/strong> In Uniware, we don&#8217;t generated the credit note for cancelled SOIs for any order.<\/p>\n<p dir=\"ltr\">\n<p><strong>Recommended for you:<\/strong><\/p>\n<p><a href=\"https:\/\/unicommerce.com\/blog\/warehouse-returns-cancellations-management-reasons-problems-solutions\/\" target=\"_blank\" rel=\"noopener\">Warehouse Returns and Cancellations Management &#8211; Reasons, Problems, Solutions<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A:\u00a0Steps to cancel an order: 1- Search and open the sale order whose items are to be cancelled. 2- Click on the Order action icon and select &#8216;Cancel&#8217; Order. 3- Select the orders, all or specific, to apply the cancel action on them. &nbsp; 4- You can cite the reason&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":""},"ht-kb-category":[32],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Q: How to cancel an order? 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