{"id":683,"date":"2019-07-14T18:25:52","date_gmt":"2019-07-14T18:25:52","guid":{"rendered":"http:\/\/support.unicommerce.com\/?p=1"},"modified":"2024-05-06T15:10:17","modified_gmt":"2024-05-06T09:40:17","slug":"q-does-the-system-auto-update-the-status-of-orders-dispatched-cancelled-returned-directly-from-the-channels-panel","status":"publish","type":"ht_kb","link":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/q-does-the-system-auto-update-the-status-of-orders-dispatched-cancelled-returned-directly-from-the-channels-panel\/","title":{"rendered":"Q: Does the system auto-update the status of orders dispatched\/cancelled\/returned directly from the channel&#8217;s panel?"},"content":{"rendered":"<p dir=\"ltr\">A:<\/p>\n<p dir=\"ltr\">Our system is now capable of syncing the CANCELLED\/DISPATCHED\/RETURN status of orders from the Channel&#8217;s panel, which means, no longer would you need to force dispatch the orders at Unicommerce for they were already marked Dispatched\/Return\/Cancel at the Channel&#8217;s panel.<\/p>\n<ul>\n<li dir=\"ltr\">We fetch cancelled &amp; dispatch status sync for Flipkart, Paytm, Snapdeal, Shopclues, Wooplr, Tata Cliq, Voonik &amp; Amazon (For Amazon, status sync happens only for orders for which channel is providing shipping). To get a complete channel list which provides status sync feature please connect with Uniware support team.<\/li>\n<li dir=\"ltr\">For all the order items which were unfulfillable at Unicommerce, but processed at the marketplace, the system will create shipments for such items also and mark them dispatched.<\/li>\n<li dir=\"ltr\">Also for the order items which were fulfillable and the shipment in the created state, system will allocate inventory and mark them dispatched.<\/li>\n<li>\n<p data-renderer-start-pos=\"4130\">While status sync to mark dispatched the shipment, respective Sequence like invoice must be defined in UC. Else it gives you the error.<\/p>\n<\/li>\n<li>Some status sync tasks depend on the tenant&#8217;s golive status, so we recommend thorough validation. Message in UC is also shows in recurrent task list <strong data-renderer-mark=\"true\">\u201cSync not allowed as Tenant is not Live yet\u201d<\/strong><\/li>\n<li dir=\"ltr\">The system runs status sync process automatically. Then system will mark all such shipments as DELIVERED\/RETURNED at Unicommerce (Sync time is: daily**).<\/li>\n<li dir=\"ltr\">For DISPATCHED and CANCELLED status systems sync that status from marketplace to Uniware for all marketplaces (Sync time is: 40 minutes**) if the status is cancelled\/dispatched on the respective marketplace.<br \/>\n**It relied on the recurrent task timer configured within the UC system.<\/li>\n<li>\n<p data-renderer-start-pos=\"4044\"><strong data-renderer-mark=\"true\">Return Sync: <\/strong>Uniware can sync the last 30 days** order return status from the marketplace.<\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>Simple steps to follow:<\/strong><\/p>\n<p dir=\"ltr\"><strong>1-<\/strong>\u00a0On the orders page, select the channel and the orders for which you want to sync the status from the channel.<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/hxjPIfT48q8Mv1rWBNY0PZ8rtF1SQYgIKh4azvZ_oVElyqtcqMruhUToEn8v9KsPdrn3X3FRxt7XNu5p2PdD8RAmPsihTob-tzvFKT63Byy_4qQakNxJCYvVxIAQA2yuFscq4APL\" width=\"624\" height=\"185\" \/><\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/9hizkIWbuXtz3sPDQkVV93rL28vYvbt6qbHF0SJYNlCF7xrUFY2Mfo4guVaSygwDTaBMYLqH3Ign7gHhRlHsJeWYrlKcH2mDRzmCi6Flb8N4sZvwA83Jt0NFb3-7Q9bIS26yqPTw\" width=\"624\" height=\"220\" \/><\/p>\n<p dir=\"ltr\"><strong>2-<\/strong> This action will manually trigger the order status sync on the Channel&#8217;s panel and update it at Unicommerce. All the orders marked DISPATCHED at the Channel&#8217;s Panel will be marked DISPATCHED at Unicommerce. And those which are CANCELLED at the Channel&#8217;s panel will be marked CANCELLED at your Unicommerce panel.<\/p>\n<p dir=\"ltr\"><strong>3-<\/strong> In order to run the status sync for Dispatched orders to mark them as Returned On Uniware then follow the below mentioned snapshots<\/p>\n<p dir=\"ltr\"><strong>STEP:1<\/strong><\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/ygl9toUFZnukqL3ZbH6eKywtcD7eJNDSp5CiJcbHbbJfoKYr_K3j7GqHHrHznSaM_hWY-dcr691mbo48p7zpGvS5KuVEmOKOuXvrsBfsJ9lQ6J8XC8140qqUUWJy5Naa4H9VMpOD\" width=\"624\" height=\"265\" \/><\/p>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\"><strong>STEP:2<\/strong><\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/h2W_LoQfxviQPj0mIXSNiJrThRwCx6eMa9MyUytNhDe3dgT7T0uiLdZMfmXu1hWa6g_yivfvo5p0pXFXLqMN2YxoRCusnw36IMK-C5SSplG4l-fNOC8oi3qTLhyDbpJNVlVpHFVR\" width=\"624\" height=\"265\" \/><\/p>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\"><strong>NOTE:<\/strong> Always remember that those orders which are updated as CANCELLED in Unicommerce after invoice generated, must be putaway for correct inventory management.<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"JP7gZB66KV\"><p><a href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/q-what-is-automated-order-status-sync\/\">Q: What is automated order status sync?<\/a><\/p><\/blockquote>\n<p><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Q: What is automated order status sync?&#8221; &#8212; Unicommerce Support Portal\" src=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/q-what-is-automated-order-status-sync\/embed\/#?secret=EW5YTT26U1#?secret=JP7gZB66KV\" data-secret=\"JP7gZB66KV\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p dir=\"ltr\">Learn more <a href=\"http:\/\/support.unicommerce.com\/index.php\/knowledge-base\/q-how-to-create-a-put-away-for-cancelled-orders\/\">How to create put away for cancelled order items.<\/a><\/p>\n<hr \/>\n<h3 dir=\"ltr\"><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>A: Our system is now capable of syncing the CANCELLED\/DISPATCHED\/RETURN status of orders from the Channel&#8217;s panel, which means, no longer would you need to force dispatch the orders at Unicommerce for they were already marked Dispatched\/Return\/Cancel at the Channel&#8217;s panel. We fetch cancelled &amp; dispatch status sync for Flipkart,&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":""},"ht-kb-category":[32],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Q: Does the system auto-update the status of orders dispatched\/cancelled\/returned directly from the channel&#039;s panel? - Unicommerce Support Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/q-does-the-system-auto-update-the-status-of-orders-dispatched-cancelled-returned-directly-from-the-channels-panel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Q: Does the system auto-update the status of orders dispatched\/cancelled\/returned directly from the channel&#039;s panel? - Unicommerce Support Portal\" \/>\n<meta property=\"og:description\" content=\"A: Our system is now capable of syncing the CANCELLED\/DISPATCHED\/RETURN status of orders from the Channel&#8217;s panel, which means, no longer would you need to force dispatch the orders at Unicommerce for they were already marked Dispatched\/Return\/Cancel at the Channel&#8217;s panel. 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