{"id":714,"date":"2019-07-14T19:15:40","date_gmt":"2019-07-14T19:15:40","guid":{"rendered":"http:\/\/support.unicommerce.com\/?p=1"},"modified":"2023-07-04T13:43:47","modified_gmt":"2023-07-04T08:13:47","slug":"q-how-to-identify-reasons-for-why-an-order-item-went-unfulfillable","status":"publish","type":"ht_kb","link":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/q-how-to-identify-reasons-for-why-an-order-item-went-unfulfillable\/","title":{"rendered":"Q: How to identify reasons for why an order item went unfulfillable?"},"content":{"rendered":"<p dir=\"ltr\">We know that an unfulfillable order item means that the system inventory for such an item is &#8220;zero&#8221;. We must realize that there are various reasons why the inventory of an item can be &#8220;zero&#8221;, these are listed as below:<\/p>\n<p dir=\"ltr\"><span style=\"font-family: verdana, geneva, sans-serif;\"><strong>Always Remember:<\/strong> If you have physical stock of any item, keep it updated on the system by either manually adding the values on Inventory page or uploading the latest numbers on bulk imports.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<div class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/div>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/q-how-to-identify-reasons-for-why-an-order-item-went-unfulfillable\/#A_-Inventory_of_an_item_was_just_0_but_multiple_orders_receives_in_Uniware_from_the_same_item_SKU\" >A:-Inventory of an item was just 0, but multiple orders receives in Uniware from the same item SKU.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/q-how-to-identify-reasons-for-why-an-order-item-went-unfulfillable\/#B_-_The_item_inventory_is_available_on_the_channel_marketplacewebsite_but_it_is_not_updated_in_Uniware\" >B:- The item inventory is available on the channel (marketplace\/website) but it is not updated in Uniware<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/q-how-to-identify-reasons-for-why-an-order-item-went-unfulfillable\/#C_-_Product_is_created_and_mapped_in_Uniware_but_its_inventory_has_not_been_syncedupdated_yet\" >C:- Product is created and mapped in Uniware but its inventory has not been synced\/updated yet.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/q-how-to-identify-reasons-for-why-an-order-item-went-unfulfillable\/#D_-_The_Inventory_Sync_for_a_channel_is_not_activated_but_Uniware_receives_an_order_for_that_channel\" >D:- The Inventory Sync for a channel is not activated, but Uniware receives an order for that channel.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/q-how-to-identify-reasons-for-why-an-order-item-went-unfulfillable\/#E_-_Inventory_of_an_item_was_just_1_but_multiple_orders_came_in_from_different_channels_for_the_same_item\" >E:-\u00a0Inventory of an item was just 1, but multiple orders came in from different channels for the same item.<\/a><\/li><\/ul><\/nav><\/div>\n<h4 dir=\"ltr\"><span class=\"ez-toc-section\" id=\"A_-Inventory_of_an_item_was_just_0_but_multiple_orders_receives_in_Uniware_from_the_same_item_SKU\"><\/span><strong>A:-<\/strong>Inventory of an item was just 0, but multiple orders receives in Uniware from the same item SKU.<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p dir=\"ltr\"><strong>Action:<\/strong> Please connect with the Channel representative, as this case will be handled by channel team to share the RCA for the last inventory received from Uniware side.<\/p>\n<p dir=\"ltr\">In this case, compare the TimeStamp for order creation with last Inventory synced from UC.<\/p>\n<p dir=\"ltr\"><strong>For example:<\/strong><\/p>\n<p dir=\"ltr\">For the listing id &#8220;77306-14-15 Years&#8221; channel received the order at 3 Jul 2023, 17:33 and listing was created at 3 Jul 2023, 17:40<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10183\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/07\/OOS_04072023_2.png\" alt=\"\" width=\"719\" height=\"109\" \/><\/p>\n<p dir=\"ltr\">Check the inventory history for the correct listing id &#8221; 77306-14-15 Years&#8221; and check the last inventory synced from UC to channel.<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10185\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/07\/OOS_04072023_4.png\" alt=\"\" width=\"1366\" height=\"225\" \/><\/p>\n<p dir=\"ltr\">The last inventory from UC was not successfully update due to the mentioned reason of mapping via manual instead of catalog.<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10184\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/07\/OOS_04072023_3.png\" alt=\"\" width=\"1366\" height=\"238\" \/><\/p>\n<p dir=\"ltr\"><strong>Note:<\/strong> In standard case order must be created on channel after the inventory get synced from UC as below shown:<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10186\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/07\/OOS_04072023_5.png\" alt=\"\" width=\"1286\" height=\"214\" \/><\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10187\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/07\/OOS_04072023_6.png\" alt=\"\" width=\"1270\" height=\"411\" \/><\/p>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\"><span style=\"font-family: verdana, geneva, sans-serif;\"><b>Always Remember: <\/b>Uniware only push the inventory for such listings for that stock is updated via uniware. Sellers should avoid the stock changes at the channel backend; otherwise, Uniware will not update the next inventory under redundancy.<\/span><\/p>\n<h4 dir=\"ltr\"><span class=\"ez-toc-section\" id=\"B_-_The_item_inventory_is_available_on_the_channel_marketplacewebsite_but_it_is_not_updated_in_Uniware\"><\/span>B:- The item inventory is available on the channel (marketplace\/website) but it is not updated in Uniware<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p dir=\"ltr\"><strong>Action:<\/strong> Filter out the particular SKUs or Channel Listing Id on the Listings page and then check its inventory update history.<\/p>\n<p dir=\"ltr\"><span id=\"gmail-docs-internal-guid-4d524a94-7fff-4546-2b69-546b3a15633d\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/Plpd_YUP--KfOCdw544ONveto2UwSy1UySfIKJ2cGwda5a62V90E9nPqcLVbQL33Cqqdy1xOvQ2SLSbtdeDDK1h9CBy57YeaJfRKhwKZZ3v18p-tiTkY9xYlXiCmkofV0tFG7TSFUQyNZT--Xb6HddMoP0Mg4iBV-WxYBt2i2Kyq5RThG0RYU5i1zPwLxPAajxQADcHtaA\" width=\"624\" height=\"228\" \/><\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/bVkZS-tWtn2v6rcX4vyMtdYGorMWsrd8wzKC6JagZM8I3lWqzOO_XSpNUaor8faLyCSUtEumyCGr3uOiKV15ZZem-8RpGj7fSpTV3ZnGYGfO02x0JakxhzrVeKEknZJMQjSi5mxnTKN94xLWVaNoLTeisItB2eDWdv6GIB4uQd7yW5DllI515m_hlPejAV8XXKp1ZJnbAw\" width=\"624\" height=\"377\" \/><\/p>\n<p dir=\"ltr\" style=\"text-align: left;\">If the last sync is more than 10 minutes ago, then trigger the inventory sync again.<\/p>\n<p dir=\"ltr\"><strong>Please note: In case of a failed attempt, the page also highlights the Error Message.<\/strong><\/p>\n<ul>\n<li dir=\"ltr\">Check the updated inventory count again.<\/li>\n<li dir=\"ltr\">In case, it still doesn&#8217;t reflect the correct count, check with our support team.<\/li>\n<\/ul>\n<h4 dir=\"ltr\"><span class=\"ez-toc-section\" id=\"C_-_Product_is_created_and_mapped_in_Uniware_but_its_inventory_has_not_been_syncedupdated_yet\"><\/span><strong>C:- <\/strong>Product is created and mapped in Uniware but its inventory has not been synced\/updated yet.<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p dir=\"ltr\"><strong>Action:<\/strong> Check the Inventory Adjustment History on the Inventory page.<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/TqKdsKv80vPJFE2M8K9qdKeJpXfkxjbSOm3TW-wj13qJbkcq5UFdnWgdSdPfevXuzunHlCJ_y_Ppp7EJEp6Jlfr9uySyou9hWbAF0HUeBigoN9fqYht5hm3NbuRbdA-XAhPFZj4FMkk1PxlRILO53eEUmTimJdlBuOtiHC3Kbfg51jY_-VE7srCkX5EaBD6PTdDI_NqRCA\" width=\"528\" height=\"179\" \/><\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/RHZtxMXotYXZH5epthi8mojT1tVC9d3gRFWsKGS-TuoJVqP6jrBZngFj5P-aTHLCr9i1MquDz-loH3Gzcp76cYKuCtIvz4Z96Urvn9kMqN4msdZtbQRCjeCoUkd-K-T8R1yXx14RJxKdhzCyHuJCp4up7hEvK5e_5U-5ZypJqmvVPaKWa6D--nTEdheN84vcRtgQk7Ddzw\" width=\"624\" height=\"77\" \/><\/p>\n<p dir=\"ltr\">Now filter the required SKU code to check the last inventory adjustment made against it.<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/unlOiyOB5W6SmPbveFrwNkkBCA2Zex_xZLEchAZUk2HNnN3zWPiRc39Vf7Mz415Ld8qhj0L_vRCS_3G0aU1TXb34Eafh79poRXAybTWh6EAleIghWgWO2ggIcxeE0s_rmlMOQp1aVUGarbp-sXLFEAPorb1paZEh7wnNxQ2wqf0epFMx5si1dnB6JBjQV14TxVdRBB3fig\" width=\"624\" height=\"201\" \/><\/p>\n<p dir=\"ltr\">If you find any discrepancy here, manually trigger the inventory sync for the channel again.<\/p>\n<h4 dir=\"ltr\"><span class=\"ez-toc-section\" id=\"D_-_The_Inventory_Sync_for_a_channel_is_not_activated_but_Uniware_receives_an_order_for_that_channel\"><\/span><strong>D:- <\/strong>The Inventory Sync for a channel is not activated, but Uniware receives an order for that channel.<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p dir=\"ltr\"><strong>Action:<\/strong> Please call the Channel representative, as this case will be manually handled by them.<\/p>\n<h4 dir=\"ltr\"><span class=\"ez-toc-section\" id=\"E_-_Inventory_of_an_item_was_just_1_but_multiple_orders_came_in_from_different_channels_for_the_same_item\"><\/span><strong>E:-<\/strong>\u00a0Inventory of an item was just 1, but multiple orders came in from different channels for the same item.<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p dir=\"ltr\"><strong>Action:<\/strong> In such a case, the first order item will be allocated, while the rest of them will go unfulfillable. Please understand that this situation can be avoided if you apply Buffer Inventory formula for various Order items.<\/p>\n<p dir=\"ltr\">To know more about it, please contact our Customer Care.<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/Q-6OtJI28Eq6F-Xhc5JwioGT0K9CKJLtimXgqpu6N_PoTiKGV0pewaZ4tLFPWhiGtCvasovTsltlO1irfF4zFqqtdgsLa7fWwLbIST1vLPXGQESJKt1-VA5DwrxX2N_38tixg55EurK4WIbSRhSBRjB6qfKNAXYYkKFN80QHWf2_WDn6l9Mq6o0fwWYkdovocEI9gXn_lQ\" width=\"624\" height=\"220\" \/><\/p>\n<p dir=\"ltr\">\n","protected":false},"excerpt":{"rendered":"<p>We know that an unfulfillable order item means that the system inventory for such an item is &#8220;zero&#8221;. We must realize that there are various reasons why the inventory of an item can be &#8220;zero&#8221;, these are listed as below: Always Remember: If you have physical stock of any item,&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":""},"ht-kb-category":[32],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Q: How to identify reasons for why an order item went unfulfillable? - Unicommerce Support Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/q-how-to-identify-reasons-for-why-an-order-item-went-unfulfillable\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Q: How to identify reasons for why an order item went unfulfillable? - Unicommerce Support Portal\" \/>\n<meta property=\"og:description\" content=\"We know that an unfulfillable order item means that the system inventory for such an item is &#8220;zero&#8221;. 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