{"id":8810,"date":"2023-03-07T10:41:11","date_gmt":"2023-03-07T05:11:11","guid":{"rendered":"https:\/\/support.unicommerce.com\/?post_type=ht_kb&#038;p=8810"},"modified":"2024-02-16T12:24:14","modified_gmt":"2024-02-16T06:54:14","slug":"return-routing-at-facility-cross-channel","status":"publish","type":"ht_kb","link":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/return-routing-at-facility-cross-channel\/","title":{"rendered":"CIR and RTO Return Routing at Facility Cross Channel"},"content":{"rendered":"<p dir=\"ltr\">This allows the order return handling to a location other than the dispatched location. To handle Marketplaces where they may have Delivery from facility \u201c<strong>Location A<\/strong>\u201d to Customer at \u201c<strong>Location X<\/strong>\u201d, while the returns for that particular facility (<strong>Location A<\/strong>) might be taking place at another facility (<strong>Location B<\/strong>).<\/p>\n<p dir=\"ltr\">These sorts of mappings are allowed at UC Level to map a particular <strong>facility A<\/strong> with another return <strong>facility B<\/strong>.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<div class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/div>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/return-routing-at-facility-cross-channel\/#Applicability\" >Applicability<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/return-routing-at-facility-cross-channel\/#Configuration\" >Configuration<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/return-routing-at-facility-cross-channel\/#Setup\" >Setup<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/return-routing-at-facility-cross-channel\/#Procedure_to_take_Return\" >Procedure to take Return<\/a><\/li><\/ul><\/nav><\/div>\n<h4 dir=\"ltr\"><span class=\"ez-toc-section\" id=\"Applicability\"><\/span>Applicability<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p dir=\"ltr\">Version: <em>Professional and Enterprise<br \/>\n<\/em>Traceability: <em>None, SKU and Item Level<\/em><\/p>\n<h4 dir=\"ltr\"><span class=\"ez-toc-section\" id=\"Configuration\"><\/span>Configuration<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li><strong>Facility Level Config: <\/strong>Return Courier Management Off:\u00a0 Must be False (Unchecked)<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>For RTO:<\/strong><\/p>\n<ul>\n<li><strong>Tenant Level Config:<\/strong> \u201cCourier Return allowed in any warehouse\u201d<\/li>\n<li>By default, the value of this would be \u2018True\u2019 only.<\/li>\n<li>To enable this config, connect with UC Support Team\/KAM.<\/li>\n<li>This config is only applicable for RTO.<\/li>\n<\/ul>\n<p><strong>For CIR:<\/strong><\/p>\n<ul>\n<li>This will work without any config.<\/li>\n<\/ul>\n<h4 dir=\"ltr\"><span class=\"ez-toc-section\" id=\"Setup\"><\/span><strong><span style=\"font-size: 14pt;\">Setup<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p dir=\"ltr\">Navigate to the following path:<\/p>\n<p dir=\"ltr\"><strong>1-<\/strong> <strong>UI Navigation<\/strong>: Settings &gt; Channel Return Facility Mapping&gt; {Click on \u201cAdd Return Mapping\u201d}<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/hETFWhe4tNPCaovkkRHJUgHPPgRfjrSkvFgW0UiST6eehAlAjuB7Ghv2sadrXgefQz697LoQf0_wvLYTucACfdnGfmqYlmMlFmCsAUU75pxyffH1Ol1mftQkszyhAy5CA5oqQT_EAm2N1sLGtNXk3Zg\" width=\"624\" height=\"272\" \/><\/p>\n<p dir=\"ltr\"><strong>2-<\/strong> Enter the appropriate details and click on the Create Return Mapping to create Routing at Facility Cross Channel.<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/iyDTVY5stOYE82NVkKbwxOQ4a5qBpJxqJ1gCKsU7gwYBRf9M2ZSlKvnwakQNbb1ot6aycXA4QOdCV7_OBhpTLtQxs3MJxOYRKC4ALMd6feq4foRk0LBxttGL7678OZtqLWvRGrYiwBy751HYeYxz43E\" width=\"481\" height=\"406\" \/><\/p>\n<p dir=\"ltr\"><strong>3-<\/strong> Users can check all the Return Mapping of <strong>RTOs<\/strong> and <strong>CIRs<\/strong> in their respective tabs.<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/2-rLdWu7ogWaZGEbgHcCl2E4wLXXzpuhfJC9gWEYSwrZPpMydOg0UG7m2cjQ4fE6-A6aipzIYeXKimK-f9S0t4KV7j3KsHtckSIrzeDArbWgcOf_iWtvWCJSX-ouzE9eAqXHOZsAJsorlTKT1y1rA5c\" width=\"624\" height=\"276\" \/><\/p>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/ieoX1-lS5QdhcZvFzwyJOCC_00yOveKxV0yoU3BoqEmy1_AwdOwlsIteQMV6GObXlbJ6mPvoctm-ddDU62-M4uVJTfl7RZl5uQpePKhijzv79vJBwJkDwyNAnVa7-tSMP5O5ZliooQiOmIVd1t24M30\" width=\"624\" height=\"156\" \/><\/p>\n<p dir=\"ltr\">Enter the details as per the description provided below:<\/p>\n<div dir=\"ltr\" align=\"left\">\n<table>\n<colgroup>\n<col \/>\n<col \/><\/colgroup>\n<tbody>\n<tr>\n<td>\n<p dir=\"ltr\">Field Name <strong>(M: Mandatory)<\/strong><\/p>\n<\/td>\n<td>\n<p dir=\"ltr\"><strong>Description<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p dir=\"ltr\">Channel Code <strong>(M)<\/strong><\/p>\n<\/td>\n<td>\n<p dir=\"ltr\">Channel code for the associate return mapping.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p dir=\"ltr\">Dispatch Facility <strong>(M)<\/strong><\/p>\n<\/td>\n<td>\n<p dir=\"ltr\">Associate facility name from where orders will be dispatched.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p dir=\"ltr\">Return Facility <strong>(M)<\/strong><\/p>\n<\/td>\n<td>\n<p dir=\"ltr\">Associate facility name from where orders will be returned.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p dir=\"ltr\">Return Type <strong>(M)<\/strong><\/p>\n<\/td>\n<td>\n<p dir=\"ltr\">Associate Return type from the dropdown (RTO or CIR)<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h4 dir=\"ltr\"><span class=\"ez-toc-section\" id=\"Procedure_to_take_Return\"><\/span><strong><span style=\"font-size: 14pt;\">Procedure to take Return<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p dir=\"ltr\">Navigate to the following path:<\/p>\n<p dir=\"ltr\"><strong>1-<\/strong> On the Top Search bar, select the search option filter and enter the order-id to search for the relevant order\/shipment.<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/n_CZsrcoVrSStsazikw-hGaD2SZCZNLt9kz_uotRAJ0Wia3zBzxWFkBNeB7dy35LGgveWCFO-mgX2K_7GfLxdQKZS1ah7se7opiE6Cv5ZcY2-WuThNRo7oC-R9qzKboU0kzl3KOAGxnxG--iEmck2vc\" width=\"624\" height=\"304\" \/><\/p>\n<p dir=\"ltr\"><strong>2-<\/strong> Click on the Option menu from the left side of the window and select the Reverse Pickup option for return mapping.<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/8e6b0Z_MB7mXHQWE6zVQRdnRur5Kwq-MA8ncWRiyAs__9xz746qyJinmn638Fi9055qwaM99rPhnQUdlJt2N7LzWH2NQCHt0JqWCRQuMRqYm69UYk9iIh_mAU6iAj52Wn9aZfM9K1hL_l7J70NfNOpA\" width=\"624\" height=\"115\" \/><\/p>\n<p dir=\"ltr\"><strong>3-<\/strong> Tick on the checkboxes of the Order Item Code and click on the Reverse Pickup button.<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/Pp_vjmquVoT9bvlgdjbYedovPw0CbCbVXIKGBYixUnkJnEjldBDK0QlQ_qxtPaPz7GWp4uR6lgeDZ73VVqmSAHLLKA84_Zder20EieO5MdoiPsMTJ-L6kAQJDY_WOV_Mzox74UeQWXf07pZMjZBzDmI\" width=\"624\" height=\"369\" \/><\/p>\n<p dir=\"ltr\">4- Create a Reverse Pickup popup window will open, enter the appropriate details and click on the Submit button.<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/b5gAol8joQQl5dM24xeCVZEH4urbSI8dP2c4BUuenLzRNtqqqPeTYt0JP-jslP6ZILw1gNleLVibRbmwwI7DxQUUDIyPKkK83kckqbJTcuUs1jLKgfbwzGepD4Vj60wCttyKyraaytwMIkpujrjFjgg\" width=\"624\" height=\"347\" \/><\/p>\n<p dir=\"ltr\"><strong><span style=\"font-size: 14pt;\">Allowable Dispatch-Return Traceability logic<\/span><\/strong><\/p>\n<div dir=\"ltr\" align=\"left\">\n<table>\n<colgroup>\n<col \/>\n<col \/><\/colgroup>\n<tbody>\n<tr>\n<td>\n<p dir=\"ltr\">Dispatch Facility Traceability<\/p>\n<\/td>\n<td>\n<p dir=\"ltr\">Allowed Return Facility traceability<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p dir=\"ltr\">Item Level<\/p>\n<\/td>\n<td>\n<p dir=\"ltr\">Item Level<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p dir=\"ltr\">SKU Level<\/p>\n<\/td>\n<td>\n<p dir=\"ltr\">SKU level or None Level<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p dir=\"ltr\">None Level<\/p>\n<\/td>\n<td>\n<p dir=\"ltr\">None Level or SKU Level<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p dir=\"ltr\"><strong>Note:<\/strong><\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Whenever a reverse-pickup is created it will check for the mapping and create the reverse pickup in the mapped facility.<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">There is no provision to enable or disabled the <strong>&#8220;Return Mapping in Uniware&#8221;<\/strong>.<\/p>\n<\/li>\n<li dir=\"ltr\">It can only be deleted.<\/li>\n<li dir=\"ltr\">A user won\u2019t be able to create Reverse pickup for packages whose shipping is handled by Channel as those shipments are not handled by Uniware by for reverse pickup.<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">If the Dispatched and Returned facility traceability is not matched as per defined way, the system gives you an error as: \u201c<em><strong>Traceability mismatch for Facilities: [GISHNU &#8211; NONE |Arnav &#8211; ITEM]\u201d.<\/strong><\/em><\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This allows the order return handling to a location other than the dispatched location. To handle Marketplaces where they may have Delivery from facility \u201cLocation A\u201d to Customer at \u201cLocation X\u201d, while the returns for that particular facility (Location A) might be taking place at another facility (Location B). These&#8230;<\/p>\n","protected":false},"author":5,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":""},"ht-kb-category":[18],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CIR and RTO Return Routing at Facility Cross Channel - Unicommerce Support Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/return-routing-at-facility-cross-channel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CIR and RTO Return Routing at Facility Cross Channel - Unicommerce Support Portal\" \/>\n<meta property=\"og:description\" content=\"This allows the order return handling to a location other than the dispatched location. To handle Marketplaces where they may have Delivery from facility \u201cLocation A\u201d to Customer at \u201cLocation X\u201d, while the returns for that particular facility (Location A) might be taking place at another facility (Location B). 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