{"id":9263,"date":"2023-04-13T17:34:33","date_gmt":"2023-04-13T12:04:33","guid":{"rendered":"https:\/\/support.unicommerce.com\/?post_type=ht_kb&#038;p=9263"},"modified":"2024-05-27T16:57:40","modified_gmt":"2024-05-27T11:27:40","slug":"reach-out-to-unicommerce-in-the-simplest-way","status":"publish","type":"ht_kb","link":"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/reach-out-to-unicommerce-in-the-simplest-way\/","title":{"rendered":"Reach out to Unicommerce in the simplest way through chat support!"},"content":{"rendered":"<p><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Uniware Kapture Chat Support<\/strong><\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Getting in touch with us is no longer as difficult as picking up the phone or writing an e-mail.<\/span><\/p>\n<p data-private=\"redact\" data-wt-guid=\"452ecca9-5bd8-42f5-a0c2-90bb28366c71\" data-pm-slice=\"1 1 []\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Would you like to know how you will communicate with us?<\/strong><\/span><\/p>\n<p data-private=\"redact\" data-wt-guid=\"f2e8bfdc-82fd-42df-9889-b4e6eecfd452\"><span style=\"font-family: arial, helvetica, sans-serif;\">Uniware now comes with an internal chat, so click it and let us know what your problem is. Getting in touch with one of our technicians directly will allow you to get a faster response.<\/span><\/p>\n<p data-private=\"redact\" data-wt-guid=\"f2e8bfdc-82fd-42df-9889-b4e6eecfd452\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Q: How to Initiate the Chat on Uniware?<\/strong><\/span><\/p>\n<p data-private=\"redact\" data-wt-guid=\"f2e8bfdc-82fd-42df-9889-b4e6eecfd452\"><span style=\"font-family: arial, helvetica, sans-serif;\">A: Log in to the Uniware and click on the Chat widget at the Bottom right side of the screen.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-9280\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/04\/Kapture_13042023_11.png\" alt=\"\" width=\"57\" height=\"51\" \/><\/span><\/p>\n<p data-private=\"redact\" data-wt-guid=\"f2e8bfdc-82fd-42df-9889-b4e6eecfd452\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Q: We want to raise an issue through the chat. Can we do that?<\/strong><\/span><\/p>\n<p data-private=\"redact\" data-wt-guid=\"f2e8bfdc-82fd-42df-9889-b4e6eecfd452\"><span style=\"font-family: arial, helvetica, sans-serif;\">A: Definitely! It&#8217;s possible to do that.<\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Click on <b>Create New Ticket <\/b>option in the Chat Window to initiate the new chat with the Agent.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9264 aligncenter\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/04\/Kapture_13042023_01.png\" alt=\"\" width=\"1079\" height=\"461\" \/><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">After clicking on <strong>Create New ticket option<\/strong>, select the option for which you want to enquire about.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">After Selecting the option, select the issue type in which you are facing issue.<\/span><\/li>\n<\/ul>\n<table style=\"width: 100%; border-collapse: collapse; border-style: none;\">\n<tbody>\n<tr>\n<td style=\"width: 50%;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9265 aligncenter\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/04\/Kapture_13042023_02.png\" alt=\"\" width=\"289\" height=\"352\" \/><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Selection for Option Type<\/strong><\/span><\/p>\n<\/td>\n<td style=\"width: 50%;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9266 aligncenter\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/04\/Kapture_13042023_03.png\" alt=\"\" width=\"292\" height=\"354\" \/><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Selection for Issue Type<\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">After Selecting issue type, kindly elaborate your issue in the Chat box.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Now, a ticket number has been assigned to the chat, you&#8217;ll be connected with an Agent who is available to assist you.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">You can get your issue resolved by chatting with a Chat Agent. You can minimize that chat window by clicking on (<strong>X<\/strong>).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9268 aligncenter\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/04\/Kapture_13042023_04.png\" alt=\"\" width=\"423\" height=\"497\" \/><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Once the issue resolved, kindly share the Feedback against the conversation with the Agent at the end of the chat.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Sharing your Feedback will help us to serve you better in future.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-9269 aligncenter\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/04\/Kapture_13042023_05.png\" alt=\"\" width=\"388\" height=\"520\" \/><\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Q: <strong>Is it possible for me to see details of all issues?<\/strong><\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">A: Yes, of course! Throughout the window, you can see the chat history, in which each issue highlighted separately. <strong>Pending<\/strong> and <strong>Resolved Tickets<\/strong> will be displayed.<\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">In case you have pressed back Button available in the Chat window while having the conversation or you have closed\/refreshed the Uniware, you can see the Chat History against the ongoing chat in the Pending Tickets Option.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Pending Tickets section consists of those tickets whose resolution is still pending from the agent or Customer has stopped giving response in the conversation.<\/span><\/li>\n<\/ul>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 33.3333%;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9271 aligncenter\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/04\/Kapture_13042023_06.png\" alt=\"\" width=\"238\" height=\"269\" \/><\/span><\/td>\n<td style=\"width: 33.3333%;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9272 aligncenter\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/04\/Kapture_13042023_07.png\" alt=\"\" width=\"328\" height=\"381\" \/><\/span><\/td>\n<td style=\"width: 33.3333%;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9273 aligncenter\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/04\/Kapture_13042023_08.png\" alt=\"\" width=\"191\" height=\"239\" \/><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Click on Support Portal(<strong>View Resolved Tickets<\/strong>) option in the Chat window.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">You can see the Status of the Chat as <strong>Pending<\/strong> or <strong>Complete<\/strong> against the <strong>Ticket ID<\/strong> in the Support Portal.<\/span><\/li>\n<\/ul>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 50%;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9277 aligncenter\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/04\/Kapture_13042023_09.png\" alt=\"\" width=\"361\" height=\"442\" \/><\/span><\/td>\n<td style=\"width: 50%;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9278 aligncenter\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/04\/Kapture_13042023_10.png\" alt=\"\" width=\"744\" height=\"442\" \/><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Click on <strong>Chat Ticket ID<\/strong> to see the <strong>Conversation History<\/strong> as well as the Feedback given in the conversation.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">If Feedback has not been given, click on share feedback option and share the feedback against the conversation.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-9282\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/04\/Kapture_13042023_12.png\" alt=\"\" width=\"639\" height=\"483\" \/><\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\"><strong><br \/>\nQ: How can I reopen the ticket?<\/strong> <\/span><\/p>\n<p>A: If you want to <strong>Re-Open<\/strong> any ticket, click on <strong>Support Portal<\/strong> at the Chat window.<\/p>\n<ul>\n<li>Click on the <strong>Ticket ID<\/strong> you want to <strong>Re-Open<\/strong>.<\/li>\n<li>Click on the <strong>Re-Open Option<\/strong> available. Once Clicked, you will receive a Pop-Up stating that Ticket is Re-Opened, Please go to view <strong>Pending tickets<\/strong>.<\/li>\n<li>Go to the Pending Tickets option on chat window, Click on the same ticket ID and you can continue the conversation against the same issue.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9283 alignnone\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/04\/Kapture_13042023_13.png\" alt=\"\" width=\"854\" height=\"365\" \/><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Q: How can I Mute or Unmute chat notification sound alert?<\/strong><\/span><\/p>\n<p>A: You will get the Mute\/Unmute chat notification sound alert option on the any chat window.<\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Click on the Kapture Chat Support, Open any chat.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Click on the Attachment icon, there you will get an option, Mute\/Unmute sound alert.<br \/>\n<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10060\" src=\"http:\/\/support.unicommerce.com\/wp-content\/uploads\/2023\/06\/Screenshot-813.png\" alt=\"\" width=\"773\" height=\"394\" \/><\/li>\n<\/ul>\n<p><span style=\"color: #ff0000; font-size: 18pt;\">Note: We strongly recommend to not share any screenshot \/ report etc which contains PII (personally identifiable information) via any medium of your interaction of our support team.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Uniware Kapture Chat Support Getting in touch with us is no longer as difficult as picking up the phone or writing an e-mail. Would you like to know how you will communicate with us? Uniware now comes with an internal chat, so click it and let us know what your&#8230;<\/p>\n","protected":false},"author":5,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":""},"ht-kb-category":[26],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reach out to Unicommerce in the simplest way through chat support! - Unicommerce Support Portal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.unicommerce.com\/index.php\/knowledge-base\/reach-out-to-unicommerce-in-the-simplest-way\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reach out to Unicommerce in the simplest way through chat support! - Unicommerce Support Portal\" \/>\n<meta property=\"og:description\" content=\"Uniware Kapture Chat Support Getting in touch with us is no longer as difficult as picking up the phone or writing an e-mail. 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