Introduction
Flow of the Work
The following table work flow chart illustrates how Audacity and Uniware exchange data:
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⇒ Pushed New Orders ⇒ |
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⇐ Pushes Inventory Update ⇐ |
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⇐ Pushes Dispatch Details ⇐ |
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⇒ Syncs Order Status ⇒ (Cancelled, Delivered & Returned) |
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Key Features & Considerations
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Order Sync: New orders pushed directly from Audacity to Uniware.
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Inventory Update: Uniware pushes real-time inventory updates to Audacity.
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Cancellations:
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Seller-side: Audacity allows the seller to cancel orders.
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Customer/Channel-side: Audacity allow customer or channel-side cancellations.
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Shipping Method: This channel supports Channel-shipping. Tracking details & labels provided by Marketplace.
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Dispatch Updates: Uniware updates the dispatch details on the Marketplace once hands over done with shipper.
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Invoicing & Taxes: Uniware generates the Invoice code, the Invoice PDF, and all tax details.
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Status Sync: Audacity syncs Cancelled, Delivered, and Returned statuses back to Uniware.
Integration Steps
Step-1: Log in Uniware, Hover Settings & Click Channels
Step-2: Click +ADD CHANNEL
Step-3: In Marketplace, Search & Select Audacity.
Step-4: Stay on Settings Tab & Fill Required Information.
It is further divide into 2 Substeps Configure the channel settings, follow the below mentioned steps.
| Note: 🔻- Red Colour Down Arrow indicates to Scroll down. |
- Enter a unique name for the marketplace.
Fig: Enter MarketPlace Channel Name. - Set the Order Sync toggle to ON for Order Sync Enable and Turn ON Toggle Button & Set Facility Wise Inventory as a “Yes” to Inventory Sync Enable, Click Save & Next.
Fig:Turn ON Toggle Button to Order Sync Enable and Turn ON Toggle Button & Select Facility Wise Inventory as a “Yes” to Inventory Sync Enable and Click Save & Next.
Step-5: Navigate on Connector Tab, Fill Required Information & Click Connect.
| Parameters | Value/Description |
| Username | Provided by Audacity Team. |
| Password | Provided by Audacity Team. |
| Warehouse Location | Mapping is performed in Uniware.
eg. {“68220a6c4e9d3af1dbbcf5f9″:”NON-BATCHING-1”} {“Audacity_warehouse_location_id”: “uniware_facility_code”} Audacity Warehouse Location Code →68220a6c4e9d3af1dbbcf5f9 UNC / Uniware Facility Code → NON_BATCHING |
| Vendor Code | The Vendor Code is identical to the Username. |
Frequently Asked Questions (FAQs)
Q1: How are orders synced from Audacity to Uniware?
A: Audacity pushes order to uniware. This means as soon as a new order is placed on the marketplace, it is automatically pushed to Uniware in real-time.
Q2: How does Uniware manage inventory updates on Audacity?
A: Uniware pushes real-time inventory updates to Audacity.
Q3: Can I cancel an order from my side?
A: Yes. The integration supports Seller-side cancellations. If you cancel an order through the Audacity, the status will be updated accordingly.
Q4: What happens if a customer cancels an order on the marketplace?
A: The integration supports Customer/Channel-side cancellations. If a customer or the marketplace cancels an order, Audacity will automatically sync that status update to Uniware.
Q5: Who is responsible for shipping and generating labels?
A: This channel follows the Channel-shipped model. Audacity provides the tracking details and shipping labels.
Q6: At what stage does Audacity receive the dispatch update?
A: Uniware updates the dispatch details on Audacity only after the handover process with the shipper is completed in the system.
Q7: Can I use Uniware to generate invoices for Audacity orders?
A: Yes. For this integration, the Uniware generates the invoice. This includes the Invoice code, the Invoice PDF, and all applicable tax details.
Q8: Which order statuses are synchronized from Audacity to Uniware?
A: Uniware automatically syncs the following statuses from Audacity:
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Cancelled
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Delivered
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Returned