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Q: How do we handle reverse pick ups for returns at marketplaces?

Automatic Reverse pickup for all Returns at marketplaces

At every order status sync on channels, the system will automatically create Reverse pick ups for all the RETURNED Order items at market places. These will be visible on the Shipments page, under tab “Customer Returns”.

Please note: All the reverse pick up created manually at Uniware will also be visible under this tab.

Please note:: Those returns which are synced from the Courier Providers are not updated in this tab.

You can also complete the putaway for multiple returns in one go. On the same page SHIPMENTS and tab CUSTOMER RETURNS, follow these steps:

1. Select the Returned Order items for putaway.

2. Click the Action button.

3. Select “Complete Returns”.

4. The window which pops up next will let you mark the inventory as Good, Bad or Return to Customer.

5. Hit “Complete” and then “Done”.

Post this step, the inventory will be updated in the DEFAULT shelf.

This feature is currently available for these marketplaces only: Flipkart, Snapdeal, Paytm, Amazon, eBay and Shopclue.

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