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Q: Does the system auto-update the status of orders dispatched/cancelled/returned directly from the channel’s panel?

A:

Our system is now capable of syncing the CANCELLED/DISPATCHED/RETURN status of orders from the Channel’s panel, which means, no longer would you need to force dispatch the orders at Unicommerce for they were already marked Dispatched/Return/Cancel at the Channel’s panel.

Currently, system fetch dispatched status for Flipkart, Snapdeal, Paytm, Voonik, Mr.Voonik, Vilara, Amazon ATS, Shopclues, & Wooplr and the action can be triggered manually.
However, system runs in automatically once in 3 days after the last status sync. The system will mark all such shipments as DISPATCHED/RETURNED at Unicommerce.

For cancelled status system update for all marketplaces within 30 minutes with order sync if the status is cancelled on the respective marketplace.

Simple steps to follow:

1- On the orders page, select the channel and the orders for which you want to sync the status from the channel.

2- This action will manually trigger the order status sync on the Channel’s panel and update it at Unicommerce. All the orders marked DISPATCHED at the Channel’s Panel will be marked DISPATCHED at Unicommerce. And those which are CANCELLED at the Channel’s panel will be marked CANCELLED at your Unicommerce panel.

3- In order to run the status sync for Dispatched order to mark them as Returned On Uniware then follow the below mentioned snapshots

STEP:1

 

STEP:2

 

NOTE: Always remember that those orders which are updated as CANCELLED in Unicommerce after invoice generated, must be putaway for correct inventory management.

Learn more How to create put away for cancelled order items.


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