Reverse Logistics Management

Feature Setup

1- Enabling this feature

The Reverse Pickup feature (Getting CIR, Creating Reverse Pickups, allocating AWBs, tracking Reverse Pickups) will work only for those users who opt in.

To enable Reverse Logistics management in your Uniware account ask your account manager to turn On the system configuration for same.

2- Courier Configuration 

Currently this feature is supported for Delhivery, Fetchr, Ecom express, Bluedart & Shadowfax

Go to Settings> Shipping Providers> Delhivery> Enable shipping method (Reverse Pickup Prepaid)

Also, enable the tracking parameter.

Create reverse pickup

Manually Create CIR Reverse Pickups corresponding to the customer return requests- To know how to create CIR in Uniware, Click here

Courier Allocate
 
Single allocation– Choose a courier partner from the list of eligible couriers available for the given serviceability for a particular customer return request.

Bulk allocations- Go to Returns > Reverse Pick Up> Select Check box to take action for Unassigned Pickups

PutawayOn the path Inbound> Put away, select the Putaway type- ‘PUTAWAY_REVERSE_PICKUP_ITEM’

Don’t forget to Complete the put away after the inventory is placed back on the shelves! To know more about Putaway, click here.

Report generation for Reverse Pickups- 

1. On the path Dashboard > Other Reports, select the report you require.

To know how to export reports, please click here

Note: Every CIR would result in a Reverse Pickup Entity. Following statuses would be associated with the Reverse Pickup Entity.