1- Enabling The Feature
The Reverse Pickup feature (Getting CIR, Creating Reverse Pickups, allocating AWBs, tracking Reverse Pickups) will work only for those users who opt-in their account.
- Reverse pickup logistic supports prepaid orders only as COD order will also treat as prepaid after delivered to custmore.
- You can scan reverse AWB number for taking putaway scan to take the item back on the shelf.
- You can take Partial reverse pickup items while doing putaway in case of multi-item shipment is back by the customer.
2- Courier Configuration
Go to Settings> Shipping Providers> Delhivery> Enable shipping method (Reverse Pickup Prepaid)
Also, enable the tracking parameter.
1-Create Reverse Pickup
Manually Create CIR Reverse Pickups corresponding to the customer return requests- To know how to create CIR in Uniware, Click here
On the path Inbound> Put away, select the Putaway type- ‘PUTAWAY_REVERSE_PICKUP_ITEM’
The product details for quality checks are shown during the putaway of reverse pickups for convenience. Here you can do Quality Check (Good or Bad Inventory ) against returned items.
Don’t forget to Complete the put away after the inventory is placed back on the shelves! To know more about Putaway, click here.
4-Report Generation For Reverse Pickups
1. On the path Dashboard > Other Reports, select the report you require.
To know how to export reports in a better way to show the putaway and quality check details, please click here
-You can scan reverse AWB number for taking putaway scan to take the item back on the shelf.
-You can take Partial reverse pickup items while doing putaway in case of multi-item shipment is back by the customer.