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Reverse Logistics Management

1- Enabling The Feature

The Reverse Pickup feature (Getting CIR, Creating Reverse Pickups, allocating AWBs, tracking Reverse Pickups) will work only for those users who opt-in their account.

Note:

  • Reverse pickup logistic supports prepaid orders only as COD order will also treat as prepaid after delivered to custmore.
  • You can scan reverse AWB number for taking putaway scan to take the item back on the shelf.
  • You can take Partial reverse pickup items while doing putaway in case of multi-item shipment is back by the customer.

 

2- Courier Configuration

Go to Settings> Shipping Providers> Delhivery> Enable shipping method (Reverse Pickup Prepaid)

Also, enable the tracking parameter.


1-Create Reverse Pickup

Manually Create CIR Reverse Pickups corresponding to the customer return requests- To know how to create CIR in Uniware, Click here

2-Courier Allocation
– Single Allocation
Choose a courier partner from the list of eligible couriers available for the given serviceability for a particular customer return request.
– Bulk Allocations
Go to Returns > Reverse Pick Up> Select Checkbox to take action for Unassigned Pickups

3-Putaway
On the path Inbound> Put away, select the Putaway type- ‘PUTAWAY_REVERSE_PICKUP_ITEM’

The product details for quality checks are shown during the putaway of reverse pickups for convenience. Here you can do Quality Check (Good or Bad Inventory ) against returned items.

Don’t forget to Complete the put away after the inventory is placed back on the shelves! To know more about Putaway, click here.

4-Report Generation For Reverse Pickups

1. On the path Dashboard > Other Reports, select the report you require.

To know how to export reports in a better way to show the putaway and quality check details, please click here

Note:
-You can scan reverse AWB number for taking putaway scan to take the item back on the shelf.
-You can take Partial reverse pickup items while doing putaway in case of multi-item shipment is     back by the customer.

 

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