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My Amazon Catalog is not updating / syncing

Let`s understand how to resolve the issues related to Amazon Catalog Sync. 

Click here for Tutorial Video – English

Click here for Tutorial Video – Hindi

Common Reasons

Channel Connector Broken (Due to Invalid Credentials)

If the channel connector is broken, you may access your uniware account in “Incognito Browser”.

Note:- It is necessary to update the password on Uniware if you change it on the seller panel.

1- To fix the connector, you may go to “settings" and click on “Amazon”. Go to connectors.


2. The system says invalid credentials, you may click on reconfigure and update the new credentials.


3- Now click on connect, an OTP will be sent to the authenticator app. The OTP will be sent on the number which is updated in two step verification on the seller panel.


4- You may mention the OTP and click on submit.



Channel Connector Broken (Due to 2 factor authentication)

1- To fix the connector, you may go to “settings" and click on “Amazon”.


2- Go to connectors, As you can see, it says ”Connector Broken”.


3- You may go to your seller panel’s “settings” and select “Login Settings”.

4- Click on “Turn On” for 2 factor authentication.

5- Now, select “Add new phone or authenticator app”.

6- To generate the OTP, click on “Can’t scan the barcode?” and copy the secret key.

7- Go to uniware and click on “reconfigure” under Amazon two factor authentication and paste the “secret key” and click on “Connect”.

8- A code will be generated in this Pop up, copy the code and paste it in your seller panel click on “Verify OTP and continue”.

Note:- Please make sure to set the authenticator app, as your preferred method, so that the OTP will directly go to the authenticator app, and the order processing can be done smoothly.

9- You can now go back to Uniware and click on “Submit


Catalog Sync Frequency

The catalog gets synced every 7 days automatically. However, if you do not wish to wait for 7 days, you may manually sync the catalog by going to the “Settings” icon and choosing “Channels”. In the “Channel Settings Page” and run the catalog sync manually.

Inactive Listing On Amazon Seller Central

There are reasons that a listing can be inactive in the seller central:

  1. If a product gets out of stock, it will become inactive.
  2. If the price of a product is more than the MRP, it will become inactive.

If a product is out of stock, you may add the inventory in it and it will become active

If the price is more than the MRP, you may correct the pricing of the product and it will become active.

Remember that Catalog sync works only for those products which are present in “Active Listing Report”

To find the active listing report, you  may go to Menu, select Reports, choose Inventory Report, select the report type as “Active Listing Report”

Fulfillment Type

To sync the catalog in Amazon Dropship, the fulfillment type should always be “Merchant” while creating the listing.

Reference Video- (English)

Reference Video- (Hindi)


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