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Q: What is automated order status sync?

Unicommerce system would automatically sync the order status even if the order processing is done at the respective marketplace panel instead of at Unicommerce panel.

The points to note:

  • For all the order items which were unfulfillable at Unicommerce, but processed at the marketplace, the system will create shipments for such items also and mark them dispatched.
  • Also for the order items which were fulfillable and the shipment in the created state, system will allocate inventory and mark them dispatched.
  • While status sync to mark dispatched the shipment, respective Sequence like invoice must be defined in UC. Else it gives you the error.

  • Now, It will be possible to track courier status for third-party enabled cases as well, i.e. Marketplaces will handle the logistics.
  • In case of third party shipping as True i.e. Channel Shipping. Channel will be sharing the courier status and Uniware status sync will be consuming it. 

  • We fetch cancelled & dispatch status sync for Flipkart, Paytm, Snapdeal, Shopclues, Wooplr, Tata Cliq, Voonik & Amazon (For Amazon, status sync happens only for orders for which channel is providing shipping). To get a complete channel list which provides a status sync feature please connect with Uniware support team.
  • The system runs status sync process automatically. Then system will mark all such shipments as DELIVERED/RETURNED at Unicommerce (Sync time is: daily**).
  • For DISPATCHED and CANCELLED status systems sync that status from marketplace to Uniware for all marketplaces (Sync time is: 40 minutes**) if the status is cancelled/dispatched on the respective marketplace.
    **It relied on the recurrent task timer configured within the UC system.
  • Return Sync: We can sync the return status of orders as per channel integration setup and uniware script according to the channel and considering UC internal automated task. There is no set duration to get return sync in uniware.
  • Some status sync tasks depend on the tenant’s golive status, so we recommend thorough validation. Message in UC is also shows in recurrent task list “Sync not allowed as Tenant is not Live yet”
  • In case you still wish to sync the order status manually, the following video link can guide you about the same:

Q: Does the system auto-update the status of orders dispatched/cancelled/returned directly from the channel’s panel?

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