UniShip: UniShip revolutionizes e-commerce tracking and simplifies returns and exchange management, ensuring a seamless post-purchase journey for your customers. Powered by UniShip our end-to-end tracking covers everything from order processing to automated market place like return & exchange experience.
This provides real-time updates about shipment tracking, notifications and unmatched transparency throughout the entire order journey, significantly enhancing customer satisfaction.
Why UniShip?
- Real Time Tracking
- Improved Buyer Experience
- Advanced Returns Management
- Reduced Delivery Cost
- Reduced RTOs
- Reduced NDR
Applicability
Version: Paid service to Enterprise tenants only
Bundle of Features
- Real time Tracking & Notifications Through Whatsapp for shipment status changes and delivery alerts.
- Buyer Tracking Page Allow customers to track the shipments by their own customized tracking page.
- Reduced Customer Queries on Call Reduce WISMO “where is my order calls” by up to 70%.
- Merchant Panel (Robust Report and Dashboard with Crucial Courier Insights) Single window to find all shipments across all carriers with necessary information.
- Get Star Rating from Customers, Buyer can also share feedback and rating of buying and shipping experiences.
- NDR Management, Ensure successful deliveries with UniShip’s comprehensive Non-Delivery Report management.
Integrations
UniShip is compatible with all our all 80+ Shipping & Logistics Integrations which are integrated with uniware.
Shipper providers List:
- List of Shipper providers name compatible for Tracking via Uniship
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Forward Tracking – all shipping partners integrated with Uniware through API are compatible.
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Reverse Tracking – as of now only ShipRocket, iThink and ShippiGo
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List of shipper providers names compatible for NDR (Non-Delivery Report) via Uniship
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Delhivery, Bluedart and Xpressbees.
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Ekart (B2C-Non large) is upcoming integration for NDR.
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WhatsApp & Delivery Alerts: Experience the advantages of seamless integration with top-tier marketing platforms.
BSP (Business Service Provider)
We have seamless integration available with below listed BSP (Business Service Provider) for Uniship delivery alerts:
| Netcore | Wati | Tellephant | Interakt | NAVANA | LimeChat |
| quickReply | Trustsignal | Engati | CommNest | Gupshup | *BusinessOnBot |
Note:– *This is part of upcoming integration.
Note:- For non-integrated BSP effort estimation or timeline, connect with uniware sales/presales team.
Navigation Merchant Panel
– Dashboard
– NDR
– Tracking>> Orders
– Reports
– Imports
– Settings
Dashboard: To get comprehensive overall shipment details vs shipping delivery details.
Reports: To get different type of reports for customer feedback, RMS return and RMS exchange data.
Merchant Panel
– Courier Insight Dashboard
– NDR Dashboard
– Shipment Tracking
– Shipment Tracking Details
– Track On Website
Courier Insight Dashboard
- To obtain comprehensive overall shipment data
NDR Dashboard
- View your NDR count and reattempt count.
- NDR reason split verticals dashboard to get the number of on-time & late deliveries.
- See an outline of your preferred courier partners and shipments bifurcation for each courier.
Non Delivery Reports
Here you can take action again NDR to view, filter and sort all shipment placed. Also, Here you can direct search the shipment by AWB no, order no, phone no shipping provider.
Shipment Tracking
- View, filter and sort all orders placed with Uniship.
- Here you can direct search the shipment by AWB no, order no, phone no, facility code or shipping provider code.
Shipment Tracking Details
- Here you can find the complete Shipment details by selecting the click button “show”
- Multiple search filters are available to find out specific shipments.
- Also you can take full export as per your convenient.
Track On Website
This Template is customizable. Brand can opt their existing template or they can ask for new template design.
- Standard Template (default):
- Standard Reverse Tracking Template (default):
Merchant Page Insight
– Customized Buyer Tracking Page
– Customized Buyer Tracking Page With Rating
– Tracking and Notifications
- Customized Buyer Tracking Page
- Customized Buyer Tracking Page With Rating
- Tracking and Notifications
Note/Important Points:
- This service is exclusively available to Unicommerce Enterprise tenants and requires a paid subscription.
- List of Shipper providers name compatible for Tracking via Uniship
-
Forward Tracking – all shipping partners integrated with Uniware through API are compatible.
-
Reverse Tracking – as of now only ShipRocket, iThink and ShippiGo
-
-
List of shipper providers names compatible for NDR (Non-Delivery Report) via Uniship
-
Delhivery, Bluedart and Xpressbees
-
Ekart (B2C-Non large) is upcoming integration for NDR.
-
- For additional information, sellers can reach out to the UC sales team.