Meaning of Order, Order Item and Shipment:
ORDER: An order is a purchase request raised by a user. It contains order items in varying quantity. An Order can go through a number of statuses during its complete life cycle.
ORDER ITEM: The constituent items of an order which are maintained independently in the system are called the order items. These items are recognized individually with their respective unique SKU codes.
SHIPMENT: It is a package holding together a group of order items which have to be shipped together. It will contain order items from a single order. A shipment cannot contain order items belonging to different orders.
Once an order is “created” in the system, within 5 minutes, on stock allocation, it is processed and its status is set to “processing”. During this, the shipment package(s) is picked from shelves, packed and then dispatched to the user. The order can be “cancelled” before being dispatched. And as soon as the shipping package is dispatched successfully, the order status is set to “Complete”.
Let us share the workflow of the complete life cycle of an order:
1- Order Received to Order Dispatched
2- Statuses for the cases after orders are dispatched by the vendor
Meaning of returns related shipment statuses in Uniware