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Q: What do you mean by fulfillable or unfulfillable order item?


Once an order is created, the system automatically checks and blocks inventory for the order items in all the pending orders.

Order Items which are fulfillable (inventory available in warehouse) are created as a shipment, while those which are unfulfillable are to be purchased and its inventory updated then.

Thus, an order item is marked:

  • Fulfillable: System automatically checks for inventory and mark in-stock order items as fulfillable.
  • Unfulfillable: The order item rows, for which products are not available in inventory, will be marked as Unfulfillable, which implies that when total inventory of a product = 0, it becomes unfulfillable. And when the inventory is received, the order item status is updated to Fulfillable.

If we replenish the inventory for unfulfillable order items, they will become fulfillable. It is a very important, since checking inventory availability is the first step for Order processing.

You can see the status of an order item within the Order details:

Learn more about how to identify the reason why an item went unfulfillable.

Export all the unfulfillable orders and plan to purchase and add their inventory.

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