Type of Returns
Last Updated: Jan 12, 2015 03:54PM IST
Returns can be broadly divided into two types:
1. Return to Origin, RTO
2. Customer initiated Return, CIR
Return to Origin (RTO)
In case a shipping package could not be delivered at your door step for a certain reason like, door found locked or location not found etc, the item must return to the warehouse.
At the warehouse, the process would involve creating a manifest for the return.
Customer Initiated Returns (CIR)
In case a customer initiates a return after receiving the package, a reverse pickup has to be created in the system. The customer return is handled by Market-places or by the vendor(s) depending upon from where it originated.
Uniware allows reverse pick up to be created only for those shipments having status “DISPATCHED”.