Type of Returns

Type of Returns

Returns can be broadly divided into two types:

1.  Return to Origin, RTO
2.  Customer initiated Return, CIR

If are returned are taking in the system manually or from marketplaces then we can categories it in direct return which is refect in Customer Return tab under  Fullfilment>Shipments>Customer Return,
While those synced from the Courier Providers through tracking will be created under the tab Courier Returns under Fullfilment>Shipments>Courier Return.
For More details Click here

Now Return reason, date and bifurcation between RTO – CIR from marketplace returns
Applicable for Flipkart, Amazon and Snapdeal only

Return to Origin (RTO)

In case a shipping package could not be delivered at your doorstep for a certain reason like, door found locked or location not found etc, the item must return to the warehouse.

At the warehouse, the process would involve creating a manifest for the return.

Learn more about RTO

Customer Initiated Returns (CIR)

In case a customer initiates a return after receiving the package, a reverse pickup has to be created in the system. The customer return is handled by Market-places or by the vendor(s) depending upon from where it originated.

Uniware allows reversing pick up to be created only for those shipments having status “DISPATCHED”.

​Lean more about CIR


FAQ: What are the returns related shipment statuses in Uniware?

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