We have identified a few frequently faced issues by our Sellers. We are addressing them in this article.
Q: What should we do if we are not able to generate Shipping Label for a “Packed” Shipment?
A: If you are unable to generate a Shipping Label for a “Packed” shipment, then it is suggested that open the Channel’s Seller panel and verify the status of shipment on it.
Click here to check the correct statuses of Packed Shipments.
Q: What should we do if we are not able to generate Manifest for a “Ready To Ship” Package?
A: If you are unable to generate Manifest for “Ready To Ship” packages, then it is suggested that open the Channel’s Seller panel and verify the status of shipment on it.
Q: How to identify reasons for why an order item went unfulfillable?
A: We know that an unfulfillable order item means that the system inventory for such an item is “zero”. We must realise that there are various reasons why the inventory of an item can be “zero”, these are listed as below:
The item inventory is available on the channel (marketplace/website) but it is not updated on Uniware.
Product is created on Uniware but its inventory has not been synced/updated yet.
If you receive Unfulfillable Orders from Myntra. Read this article to find out how to correct it.
The Inventory Sync for a channel is not activated, but Uniware receives an order for that very channel.
Inventory of an item was just 1, but multiple orders came in from different channels for the same item.
Click here to learn about how to resolve these issues individually.
Q: What are failed orders? How do we solve the problem of failed orders?
A: The orders fetched from a channel which could not be created successfully at Uniware are categorised as “Failed Orders”.
The two major reasons for an order getting failed are:
Incorrect address – If the billing address is incorrect and the system is unable to recognize the state code, the order is marked as ‘failed’ in Uniware.
No product mapping –The products contained in the order do not find any mapping in the system. For the products whose SKU mapping is missing, the orders are marked as ‘failed’.
Get more details about Failed Orders here.
Q: What can I do if an agent has marked my issue as “Resolved” but I am not satisfied with it?
A: You can always Reopen a ticket/issue if you are not satisfied with the resolution provided by your agent.
Re-opening a ticket is simple, follow the steps: Click the ticket -> Click “re-open” -> Type your message and then click on re-open on top right corner of text box.
The Customer Care will receive the ticket re-opened and would respond with a solution.
Learn more about Tickets and how to open them on Chat.
Q: What should I do if my orders are not syncing at Uniware from some channel(s)?
A: First of all, search the Order ID in the list of Orders. If you do not find it there, then check the Seller Panel of the channel. Search the order there and check its status, it has to be in a valid state to be synced to Uniware.
If none of the above seems to be a reason, then check the channel connectors at Uniware. If they are disconnected then Re-configure them, you can get the new values from the channel.
Q: How do we manage “Cancelled” Orders?
A: Our system is supposed to manage cancelled orders only after they have been “Packed” or “Invoiced” or is “Ready to Ship”.
Other wise we can “Put back” the item only after picking it.
Click here to know the detailed steps of putting away Cancelled Orders.
Q: How do we manage “Returned” Orders?
A: There is an automated Return Sync for some channels like Flipkart, Snapdeal, Shopclues, Voonik and Paytm. For the other channels, this process is handled manually on Uniware.
Follow the steps in the given article.